Job Description
•Be the warm welcome
that kicks off a memorable guest experience
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style="font-size: 12pt;">•Acknowledge IHG Rewards Club members
and returning guests, in person or on the phone
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style="font-size: 12pt;">•Take and manage guest bookings,
up-selling opportunities and telling them about ways to improve their
stay
style="font-family: Arial;">•
style="color: black; font-family: Arial;">Handle
cash and credit transactions
•
style="font-size: 12pt;">Start every stay right by swiftly checking guests
in and out - take IDs, hand out room keys, and control and release safety
deposit boxes
•
style="font-size: 12pt;">Stay one step ahead of guests’ needs – record and act
on their preferences, and handle their messages, requests, questions
and concerns
style="font-family: Arial;">•
style="color: black; font-family: Arial;">Be
a trusted contact for all guests. Help them with anything from bill issues
to local knowledge, and loop in management when
necessary
•
style="font-size: 12pt;">Stay safe all the time. Following our safety
procedures, you’ll report all incidents and wear any protective gear
needed
style="font-family: Arial;">•
style="color: black; font-family: Arial;">Take
pride in your appearance and place as a brand
ambassador
•
style="font-size: 12pt;">Always know what events and activities are on the day’s
schedule
•
style="font-size: 12pt;">Jump into other ad-hoc duties when your colleagues need
your help
style="font-family: Arial;">•
style="color: black; font-family: Arial;">Flexibility - night, weekend and holiday shifts are all part of
the job
style="font-family: Arial;">•
style="color: black; font-family: Arial;">You’ll
have a high school diploma or qualification. A college or university degree
would be a bonus, but not essential
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style="font-size: 12pt;">•Experience - ideally you’ll
have spent at least one year in a front desk or guest service
position 
