Reservations Agent - Six Senses Zighy Bay

As Reservations Agent, I will fully comprehend the vision of Six Senses
to help people reconnect with themselves, others and the world around them
and our values of local sensitivity and global sensibility, crafted experiences,
emotional hospitality, responsible and caring, fun and quirky and pioneering
wellness.
Sustainability, Wellness and Out of the Ordinary experiences are
at the core of everything we do at Six Senses. I will safeguard these pillars
and ensure full knowledge and active participation of all our brand
initiatives.

Duties
and Responsibilities 
As Reservations Agent, I will assume
full responsibility for the efficient operation in the following: 
•
   Run daily reports for Reservation department, operational
departments, Sales & Marketing.  
•    Process new
reservations, update and clean up reservations, process advance deposits, answer
reservations inbox emails within 24 hours, process reports (No Shows, ORS
Comments, Commission, etc.) and other reservation related duties
as assigned. 
•    Assist in all allocation
of rooms. 
•    Check and handle for special requests and hard
blocking rooms as needed.  
•    Contact guests or travel
agents to clarify any discrepancies in preferences or requests before guests’
arrival. 
•    Track future room availabilities based
on reservations. 
•    Monitor and update internet reservation
system in coordinate with respected hosts.  
•    Assist
in determine room rates based on the selling tactics of the resort.  
•
   Assist in the management of the guest history and profile
system. 
•    Ensure all reservations daily are completed
with all necessary guest information, profile information and rate/market/source
codes with accuracy and efficiency. 
•    Upkeep Six Senses
guidelines and standards of service and operation. My performance benchmarks
are maintained and exceeded. 
•    Strictly adhere to LQA
standards and guest comments.

Qualifications
To
execute the position of Reservations Agent, I must have the required
qualifications, technical skills and experience in a similar role in luxury
hotels with proven results and includes the following:

• High school
  diploma or equivalent and at least 1 years’ experience in a similar setting.
  Hospitality diploma/degree from a recognized hospitality school
  is preferred.
• Technical skills include MS Office – Word, Excel,
  PowerPoint and Outlook. I am also familiar with various hotel systems including
  PMS, GDS and CRS platforms.
  
  I have  knowledge of hotel/resort and policies regarding reservations,
  discounts, MICE platforms and detailed procedures in handling local and overseas
  room bookings.
• Luxury resort experience  and extensive experience
  collaborating with international high-end tour operators and travel
  agencies. 
•  I have an excellent command of written and spoken
  English, and I am able to live in a remote location for extended periods of time
  and travel on single status.

The above is intended to provide
an overview of the role and responsibilities for a Reservations Agent at Six
Senses Zighy Bay. It is not and does not infer that the above is an inclusive
and/or exhaustive list of the duties and responsibilities inherent to
the position.

Six Senses Zighy Bay is an equal opportunity
employer. This policy applies to all terms and conditions of employment.