Revenue & Reservations Manager

IHG® is one of the world’s leading hotel companies, with a promise to provide
True Hospitality for Good. Making everyone feel welcome and cared
for, recognized and respected, whoever and wherever they are in the world. Join
us and not only can you benefit from the world of variety and opportunity
that comes with working for a global organization, but you can also look forward
to being part of a company that will appreciate you for being you. We give
you room to be yourself.

Do you see yourself as Revenue & Reservations
Manager at Regent Bali Canggu?

Regent is the epitome of modern luxury
for the world’s most discerning travelers. Pushing the boundaries of refined
living since 1971, Regent colleagues have set out once more to reimagine
uplifting experiences that balance serenity and stimulation to heighten
the senses.

We’re seeking passionate leader who is a pre-opening leader and can combine
informality and fun with professionalism and sophistication, leaders with
an inclusive spirit who embrace individuality and inject positivity into their
work environments.

Our colleagues are fundamental to delivering
the memorable experiences, and we are committed to creating a culture as diverse
as the distinct hotels in our portfolio. If you understand the luxury levers
that will help, bring to life a unique guest experience then we would love
to hear from you.

Your day
to day
People

• Manage day-to-day reservation &
  revenue activities, plan and assign work, and establish performance
  and development goals for team members. Provide mentoring, coaching and regular
  feedback to help manage conflict, improve team member performance, and recognise
  good performance.
• Educate and train the reservations team responsible
  for developing new reservations and implementing revenue strategies. Ensure
  staff is properly trained and has the tools and equipment to carry out job
  duties.
• Work with other department managers to ensure proper staffing
  levels based on guest volume.
• Promote the ‘one team approach’
  and reliable service through daily communication and coordination with all team
  members.

• Work with superior in the preparation, management of
  the Department’s budget and manpower planning needs.

  Guest
  Experience

• Answer guest enquiries practically and simply
  in adherence to brand standards; handle complaints appropriately, reliably
  address all special needs and requests of guests and repeat
  visitors.
• Process reservations made by phone/fax/email, manage
  amendments, early departures, no-shows and wait list reservations in a timely
  and accurate manner.
• Monitor competitor pricing across all
  revenue-generating departments, understand local market dynamics and demand
  generators, and recommend appropriate actions to the Revenue Room Taskforce
  regarding pricing and market mix strategy.
• Conduct weekly rate/sell
  strategy (yield) meetings with the General Manager, EAM SM, Front Office
  Manager.

• Manage and promote the hotel on the IHG brand website,
  maintaining compliance with all brand standards, behaviours, hallmarks
  and license agreement mandates.

  Responsible
  Business

• Identify operational problems that reduce
  the effectiveness of revenue and reservations activities and overall hotel sales
  performance; work with the appropriate department
  on solutions.
• Demonstrate awareness of Occupational Health and Safety
  (OH&S) policies and procedures, ensuring all activities are conducted safely
  and within guidelines.
• Be familiar with property safety, first aid, fire
  and emergency procedures and operate all equipment safely
  and sensibly.
• Support the hotel’s corporate responsibility initiatives
  in the areas of community involvement, environment management, and workplace
  health & safety; drive action plans to achieve hotel CSR
  objectives.

• Perform other duties as assigned and serve as manager
  on duty when required.

  Financial

• Sell hotel
  products and services using up-selling and suggestive selling techniques;
  prepare and execute action plans to increase reservation sales, monitor
  occupancy levels and maintain knowledge of special rates, offers
  and promotions.
• Maintain, update and share revenue intelligence
  information using tools such as IBP, including competitor rate intelligence,
  RevPar penetration (RGI), booking trends by channel and segment, denial reports,
  and Loyalty program penetration, in compliance with IHG
  standards.
• Facilitate the Revenue Room Meeting (which the GM chairs),
  generate reports and analyses needed for these meetings, and assist
  with compilation of annual budgets, business plans, monthly forecasts
  and regular action plans.
• Monitor and determine demand periods
  for rooms, function space and catering through analysis of historical data
  and current bookings; track booking pace, group wash and cut-off enforcement;
  approve sell strategies for group proposals above 9 rooms on any one
  night.
• Understand hotel profitability composition to evaluate business
  from local accounts and groups, providing input to future rate setting,
  negotiation and preparation of reservation sales
  reports.

What we offer

In return
we'll give you a competitive benefit package including, hotel discounts
worldwide and the opportunity to progress your career with IHG®. Most
importantly, we'll give you the room to belong.

At IHG Hotels &
Resorts, we are proud to be an equal opportunity employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to an individual's, race, colour, ethnicity,
national origin, religion, sex, sexual orientation, gender identity
or expression, age, disability, marital or familial status, veteran status
or any other characteristic protected by law.

IHG is committed
to promoting a culture of inclusion where everyone feels safe, respected
and valued. We seek talent from all backgrounds to join our teams, and encourage
our colleagues to bring their authentic and best selves to work.