style="color: black;">We’re Hiring: Rooms Division
Manager – Port Moresby
lang="en-PG">Holiday Inn & Suites Port Moresby
style="color: black;">Holiday Inn Express Port
Moresby
At Holiday
Inn, we’re all about making travel easier and more enjoyable for our guests —
and that starts with the people who bring our brand to life. If you’re
a relationship-builder, a natural connector, and someone who loves driving
commercial results while keeping things genuine and human, we’d love to meet
you
lang="en-PG">The Opportunity
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">
We are seeking a passionate,
service-driven, and results-oriented Rooms Division Manager to lead and oversee
the day-to-day operations of our Rooms Division departments. This role
is responsible for ensuring exceptional guest experiences across Front Office,
Housekeeping, Guest Services, and Duty Management while driving operational
excellence, team engagement, and financial performance.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">
The ideal candidate is a strong people
leader who thrives in a fast-paced hospitality environment, is highly organized,
guest-focused, and committed to delivering brand standards and operational
consistency.
lang="en-PG">What You’ll Do
style="list-style-type: disc;">
Lead and manage the Front
Office, Housekeeping, Concierge, Guest Services, and Duty Management
teams.Ensure smooth daily hotel operations
with a strong focus on guest satisfaction and service
delivery.Maintain high standards
of cleanliness, presentation, safety, and operational efficiency throughout
the hotel.Conduct daily operational briefings
and coordinate closely with all hotel departments.
lang="en-PG">Ensure all brand standards, SOPs, and compliance requirements
are consistently achieved.Monitor room
inventory, occupancy, arrivals, departures, and VIP
movements.Drive continuous improvement
initiatives within the Rooms Division.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">Champion exceptional guest service
and create memorable guest experiences.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">Handle guest concerns and escalations
professionally and promptly.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">Monitor guest feedback platforms, Guest
Love scores, and satisfaction metrics.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">Work proactively to improve guest
loyalty, enrolments, and overall guest engagement.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">Ensure personalized service delivery
for VIPs, long-stay guests, and loyalty members.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">Support achievement of departmental
budgets and financial targets.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">Lead, coach, motivate, and develop
a high-performing Rooms Division team.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">Foster a culture of accountability,
collaboration, and service excellence.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">Conduct regular training, performance
reviews, and development planning.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">Drive employee engagement initiatives
and promote a positive workplace culture.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">Ensure compliance with workplace
health, safety, and company policies.
style="background-color: white; line-height: 105%; margin-bottom:
8pt;">
lang="EN-GB">What we need from you
style="list-style-type: disc;">
Bachelor’s degree or diploma in Hospitality
Management, Business Administration, or related field
preferred.
3-4 years’ experience
in similar roleA hands-on leader with
a passion for hospitality.Strong attention
to detail and operational excellence.Ability
to lead under pressure and make sound decisions.
lang="en-PG">Positive attitude with excellent interpersonal
skills.Commitment to delivering exceptional
guest experiences.Ability to inspire, mentor,
and develop teams.
lang="en-PG">Strong experience in Front Office and Housekeeping
operations.
lang="en-PG">Proven leadership and team management
capabilities.
lang="en-PG">Excellent communication, problem-solving, and organizational
skills.
lang="en-PG">Experience with hotel property management systems and Microsoft
Office.
lang="en-PG">Strong understanding of guest service standards and operational
procedures.
lang="en-PG">Ability to work flexible hours, including weekends and public
holidays.
lang="en-PG">
lang="EN-GB" style="font-size: 18pt; line-height: 105%;">Join
us today!
lang="EN-GB">In return for your hard work, you can look forward to a highly
competitive salary and benefits package. What’s more, because your career
will be as unique as you are, we’ll give you all the tailored support you need
to make a great start, be involved and grow.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">
And because the Holiday Inn &
Suites Port Moresby brand belongs to the IHG® family of brands, you’ll also
benefit from all of the opportunities that come from being part of a successful,
global hospitality company with over 6000 hotels in over 100 countries around
the world.
lang="EN-GB">So, whoever you are, whatever you love doing, bring your
passion to Holiday Inn and IHG and we’ll make sure you’ll have room to
be yourself.
lang="EN-GB">Email your application to
href="mailto:recruitmentpng@ihg.com">
lang="EN-GB">recruitmentpng@ihg.com
lang="EN-GB">Closing date, Friday 24th July 2026.
style="background-color: white; line-height: 105%; margin-bottom: 8pt;">
style="color: black;">
Applications must be addressed
to; Human
Resources Team
lang="EN-GB">Holiday Inn & Suites Port Moresby
style="color: black;">
P.O. BOX 1981 Boroko,
NCD 
