Learning & Development Executive, Crowne Plaza Changi Airport

As a Learning & Development Executive, you’ll
implement training and training systems framework as directed by your superior
whilst maintaining good employee relations. You’ll also promote a positive team
culture while ensuring our colleagues deliver a guest experience that is unique
and brings the brand to life.

A little taste of your
day-to-day

Every day is different, but you’ll mostly be:

• style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
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  vertical-align: baseline;">Develop a complement of qualified departmental
  trainers

• Establish a hotel system
  for generating training data and evaluating results. eg tracking and producing
  reports

• Creating training
  materials and programmes to address the hotel business objectives

• style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
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  vertical-align: baseline;">Monitor and assessing the effectiveness and success
  of training programmes

• Keeping
  up-to-date on the latest training trends, developments and best
  practices

• Managing employee
  enrolment for training, schedule training sessions and facilitation of training
  programmes

• Establish and maintain
  effective working relationships with all colleagues.

• style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
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  vertical-align: baseline;">Drive the hotel’s training and development framework,
  working with stakeholders to identify training needs.

• style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
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  vertical-align: baseline;">Assist managers in developing work practices
  and standards aligned with OH&S policies.

• style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
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  vertical-align: baseline;">Develop employees through coaching and development
  opportunities for future growth.

• Liaise
  with educational institutions for trainees on work attachment
  programs.

• Maintain up-to-date
  training resources and materials.

• Conduct
  monthly trainee meetings to gather feedback on their training
  experience.

• Implement initiatives
  to enhance team member motivation and guest experience.

• style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
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  vertical-align: baseline;">Work with department managers to improve service
  standards and drive continuous improvement.

• style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
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  vertical-align: baseline;">Ensure compliance with employment laws, policies,
  and procedures.

• Help create the Training
  department budget and plan funded programs.