Our guests’ memorable experiences have to start somewhere. So why not
with you? We’re looking for a new Assistant Front Office Manager at Holiday Inn
Resort Bali Canggu to take ownership of delivering exceptional first impressions
– managing everything from registration and reservations to porter and concierge
services.
A little taste of your
day-to-day:
Every day is different, but you’ll
mostly be:
● Managing and coaching your front office team
to deliver memorable guest experiences and the warmest
of welcomes
● Engaging with guests to build personal
relationships and remedy any complaints
● Conducting
regular front office inspections to ensure we’re making the right first
impression
● Helping to prepare budgets and finding
new ways to drive revenue from walk-ins and up-selling at the front
desk
● Training team members on PBX procedures and taking
the lead during an emergency or crisis
● Reporting into
Assistant Room Division Manager you’ll manage a team of front desk employees
across several specialisms.
What We need
from you:
● Bachelor’s degree / higher
education qualification / equivalent in Hotel Management/ Business
Administration
● 3 years of Front Office/Guest Service
experience including management experience
● Must speak
fluent English
● Other languages
preferred
What you can expect
from us:
We give our people everything they need
to succeed. From a competitive salary that rewards all your hard work to a wide
range of benefits designed to help you live your best work life – including
a full uniform, impressive room discounts and some of the best training in
the business.
Our mission is to welcome
everyone and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences,
and perspectives.
IHG gives every member
of the team the room they need to belong, grow and make a difference in
a collaborative environment. We know that to work well, we need to feel well –
both inside and outside of work – and through our my Wellbeing framework, we
are committed to supporting wellbeing in your health, lifestyle,
and workplace.
So, join us and you’ll
become part of our ever-growing global family.
