Duty Manager

We like to lead from the front. So, we’re looking for a Duty Manager who sets
their own high standards across everything from cleanliness to productivity.
You’ll champion our ‘one team’ approach to make sure you and your team deal
effectively and efficiently with all guest complaints, queries
and suggestions.

The moment a guest steps into one of our hotels,
they walk into a genuinely memorable experience. As the Duty Manager you’ll
deliver this by assisting in overseeing all aspects of the hotel operations,
based in Front Office. You’ll also create the warm atmosphere that makes our
guests feel at home in any location You will be confident and empowered as
the first responder in a crisis.

Every day is different at IHG, but you’ll
mostly be:

• Leading the way – managing guest experiences, team
  performance and hotel operations
• Prioritising workload and ensuring your
  team deliver authentic, memorable experiences
• Developing your team’s
  skills to drive results that positively impact on hotel
  performance
• Having authentic conversations with guests to resolve
  issues, queries or concerns
• Being first point of contact for any
  critical emergency situations

What We need
from you:

• Experienced – ideally you’ve have spent at least 2 years
  front desk/guest service leader experience
• Must have First Aid,
  Responsible Service of Alcohol, Responsible Person's
  Badge.
• Communication skills – Excellent communication, problem solving,
  reasoning and motivational skills; guest & colleagues will need to come
  to you with concerns as well as compliments, so you’ll be easy to talk
  to.
• Your problem solving skills will turn issues into opportunities so
  every guests leaves with great memories .
• Literate and Tech-Savvy –
  you’ll need a good grasp of reading, writing, basic maths
  and computers
• Fluency in English – extra language skills would be great,
  but not essential .
• Working knowledge of hotel property management
  systems like Opera beneficial.
• Flexibility– morning, night, weekend
  and holiday shifts are all part of the job.
  
  This role is available in a part time or full time capacity.
• Full
  Australian Working rights.

What you can expect from
us:

You’ll be rewarded for your hard work with a suite of benefits
that supports you and your family’s well-being, including:

• HIGA
  Managerial Salary $79521.25
• Paid birthday leave
• Hotel perks
  like accommodation and food & beverage discounts
• Enhanced parental
  leave
• Proactive health days and flexible work options.
• Your
  career journey will be supported through our lifelong development program
  
• IHG Career Milestone celebrations
• Transfer of entitlements
  as you move and grow with IHG.
• Access to our discount retail platform
  that makes your pay go even further

We give our people
everything they need to succeed. From a competitive salary that rewards all your
hard work to a wide range of benefits designed to help you live your best work
life – including a full uniform, impressive room discounts and some of the best
training in the business.

Our mission is to welcome everyone and create
inclusive teams where we celebrate difference and encourage colleagues to bring
their whole selves to work. IHG Hotels & Resorts provides equal employment
opportunities to applicants and employees without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, protected
veteran status, or disability. We promote a culture of trust, support,
and acceptance. Always welcoming different backgrounds, experiences,
and perspectives.

IHG gives every member of the team the room they need
to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing framework, we are committed to supporting
wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll
become part of our ever-growing global family.