Key
Responsibilities
data-end="508">Operational Management
data-end="967">
data-end="570">Manage the day-to-day housekeeping operations of
the hotel.
data-end="672">Ensure all guest rooms, public areas, and service areas meet IHG
cleanliness and quality standards.
data-start="673" data-end="773">Conduct regular inspections of guest rooms,
corridors, public areas, and back-of-house facilities.
data-section-id="1dnu3q0" data-start="774" data-end="888">Monitor room status
and coordinate closely with Front Office to ensure room availability and guest
satisfaction.
data-end="967">Ensure timely cleaning and preparation of rooms for arrivals
and departures.
data-end="988">Team Leadership
data-section-id="e7lwbf" data-start="989" data-end="1050">Recruit, train, coach,
and develop housekeeping colleagues.
data-start="1051" data-end="1123">Conduct regular performance reviews
and provide constructive feedback.
data-start="1124" data-end="1222">Prepare staff schedules and duty rosters based
on occupancy levels and operational requirements.
data-section-id="k56mdp" data-start="1223" data-end="1307">Foster a positive
work environment that promotes teamwork and employee engagement.
data-section-id="1e16iv7" data-start="1309" data-end="1339">Quality & Guest
Experience
data-section-id="1xwxr9o" data-start="1340" data-end="1415">Handle guest
complaints and special requests promptly and professionally.
data-section-id="yeg1b0" data-start="1416" data-end="1492">Ensure compliance
with IHG guest service standards and brand requirements.
data-section-id="dka5ry" data-start="1493" data-end="1579">Monitor guest
feedback and implement corrective actions to improve service delivery.
data-section-id="syu2am" data-start="1580" data-end="1660">Drive continuous
improvement initiatives to enhance guest satisfaction scores.
data-section-id="1o8dgjq" data-start="1662" data-end="1690">Inventory & Cost
Control
data-start="1691" data-end="1755">Manage housekeeping budgets and control
departmental expenses.
data-end="1842">Monitor usage of cleaning chemicals, guest supplies, linen,
and operating equipment.
data-end="1913">Conduct regular inventory checks and maintain adequate stock
levels.
data-end="1998">Coordinate with suppliers and Purchasing department
for housekeeping requirements.
data-start="2000" data-end="2031">Health, Safety & Compliance
data-start="2032" data-end="2413">
data-end="2110">Ensure compliance with hotel safety procedures and local health
regulations.
data-end="2180">Maintain proper handling, storage, and usage of cleaning
chemicals.
data-end="2248">Conduct regular safety training and audits within
the department.
data-end="2323">Ensure lost and found procedures are followed according to hotel
policy.
data-end="2413">Support sustainability and environmental initiatives as per IHG
Green Engage standards.
data-end="2447">Coordination & Communication
data-end="2693">
data-end="2561">Work closely with Front Office, Engineering, Security, and other
departments to ensure smooth hotel operations.
data-start="2562" data-end="2622">Coordinate room maintenance requirements
with Engineering.
data-end="2693">Participate in daily operations meetings and management
discussions.
data-end="2725">Qualifications & Experience
data-end="3109">
data-end="2819">Bachelor's Degree or Diploma in Hotel Management, Hospitality
Management, or related field.
data-start="2820" data-end="2898">Minimum 3–5 years of housekeeping experience
in a branded hotel environment.
data-start="2899" data-end="2960">At least 1–2 years of supervisory
or managerial experience.
data-end="3046">Knowledge of housekeeping operations, cleaning standards,
and inventory management.
data-end="3109">Familiarity with hotel management systems (Opera
preferred).
