Team Member - Retreat Services - Six Senses Vana

Duties
and Responsibilities  

As Front
Office Team Member, I will assume full responsibility for the efficient
operation in the following:  

• style="text-align: justify;">Greet guests on arrival and conduct check-in
  and registration procedures in an efficient and friendly manner, using guest
  names whenever possible.  

• style="text-align: justify;">Knowledge of room rates and suggesting upselling
  when necessary.  

• style="text-align: justify;">Ascertain guest satisfaction, collect keys, ensure
  that all guest billing procedures are handled correctly, minimize rebates during
  check out, and bid guest farewell.  

class="ortl-align-justify">

Maintain a balanced
bank assigned by the hotel. Make changes, cash checks, and exchange foreign
currency. Reconcile all transactions at the close of each shift.
 

• Maintain efficient administration within the department preparing
  and submitting operational reports on time.  

class="ortl-align-justify">

Conduct procedures
involved in the provision of guest in-room amenities.  

class="ortl-align-justify">

Ensure all equipment
in the department is kept clean and in good working condition.
 

• Upkeep Six Senses guidelines and standards of service and operation.
  My performance benchmarks are maintained and exceeded.  

class="ortl-align-justify">

Strictly adhere
to LQA standards and guest comments.  

Qualifications

To
execute the position of Front Office - Team Assistant, I must have the required
qualifications, technical skills, and experience in a similar role in luxury
hotels with proven results and includes the following:

class="ortl-align-justify">

High school diploma
or equivalent and at least 1-year experience in a similar hotel operational
setting.

A hospitality diploma/degree from a recognized hospitality school
is preferred.

• Technical skills include MS Office – Word, Excel, PowerPoint,
  and Outlook. I am also familiar with various hotel systems including POS, PMS,
  and CRM platforms.

• Fluent in English.

The above is intended
to provide an overview of the role and responsibilities of a Front Office Team
Member at Six Senses Vana. It is not and does not infer that the above is
an inclusive and/or exhaustive list of the duties and responsibilities inherent
to the position.

Six Senses Vana is an equal
opportunity employer. This policy applies to all terms and conditions
of employment.