Meeting & Events Operations Manager

Negotiable

InterContinental Hotels Group PLC

Experience

1-3 years

Job Type

Full Time

Location

Canada, Victoria

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Job Description

Meetings &
Events Operations Manager – Crowne Plaza Geelong

style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
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255); border: 0px; box-sizing: border-box; color: rgb(46, 56, 73); font-family:
SeekSans, "SeekSans Fallback", Arial, Tahoma, sans-serif; font-size:
16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures:
normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 16px; orphans:
2; padding: 0px; text-align: start; text-decoration-color: initial;
text-decoration-style: initial; text-decoration-thickness: initial; text-indent:
0px; text-transform: none; vertical-align: baseline; white-space: normal;
widows: 2; word-spacing: 0px;">At Crowne Plaza, we believe memorable stays start
with exceptional experiences. Located on Geelong's vibrant waterfront, Crowne
Plaza Geelong offers contemporary accommodation, premium dining, and versatile
event spaces for meetings, conferences, weddings, and social celebrations.

style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255,
255); border: 0px; box-sizing: border-box; color: rgb(46, 56, 73); font-family:
SeekSans, "SeekSans Fallback", Arial, Tahoma, sans-serif; font-size:
16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures:
normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 16px; orphans:
2; padding: 0px; text-align: start; text-decoration-color: initial;
text-decoration-style: initial; text-decoration-thickness: initial; text-indent:
0px; text-transform: none; vertical-align: baseline; white-space: normal;
widows: 2; word-spacing: 0px;">As we continue to grow our Meetings & Events
business and prepare for the exciting opportunities created by the opening
of the Nyaal Banyul Convention Centre, we are looking for an experienced
and driven Meetings & Events Operations Manager to take ownership of
the delivery of our Meetings & Events offering across all spaces.

style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255,
255); border: 0px; box-sizing: border-box; color: rgb(46, 56, 73); font-family:
SeekSans, "SeekSans Fallback", Arial, Tahoma, sans-serif; font-size:
16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures:
normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 16px; orphans:
2; padding: 0px; text-align: start; text-decoration-color: initial;
text-decoration-style: initial; text-decoration-thickness: initial; text-indent:
0px; text-transform: none; vertical-align: baseline; white-space: normal;
widows: 2; word-spacing: 0px;">This is a unique opportunity to play a pivotal
role in shaping and leading event operations during an exciting period
of growth. You will be responsible for ensuring every conference, meeting,
wedding and special event is delivered flawlessly while creating exceptional
experiences for our guests and clients.

What's the Job?

style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255,
255); border: 0px; box-sizing: border-box; color: rgb(46, 56, 73); font-family:
SeekSans, "SeekSans Fallback", Arial, Tahoma, sans-serif; font-size:
16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures:
normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 16px; orphans:
2; padding: 0px; text-align: start; text-decoration-color: initial;
text-decoration-style: initial; text-decoration-thickness: initial; text-indent:
0px; text-transform: none; vertical-align: baseline; white-space: normal;
widows: 2; word-spacing: 0px;">Reporting to the Director of Food & Beverage,
you will oversee the day-to-day operation of our Meetings & Events team,
ensuring every event is delivered to the highest standard while maximising guest
satisfaction, operational efficiency, and departmental profitability. You
will be hands on and available across 7 days per week; it could be early or
it could be late or it could be both! We are looking for someone who will own
this vital area of our business.

Your day-to-day

style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px;
vertical-align: baseline;">Lead the operational delivery of all meetings,
conferences, weddings, gala dinners and special events.
style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px;
vertical-align: baseline;">Own the end-to-end execution of Crowne Plaza
Geelong's Meetings & Events offering, ensuring exceptional delivery
and client satisfaction.
Manage, coach
and develop the Meetings & Events Operations team.
style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px;
vertical-align: baseline;">Review and execute Banquet Event Orders (BEOs)
and event requirements to ensure flawless event delivery.
style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px;
vertical-align: baseline;">Conduct daily briefings, pre-event meetings
and post-event reviews with operational teams.
style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px;
vertical-align: baseline;">Work closely with the Culinary, Food & Beverage,
Commercial and Hotel Operations teams to ensure seamless
coordination.
Oversee event setup, room
configurations, audiovisual requirements, food and beverage service, and event
breakdown.
Ensure all event spaces
are presented to brand standards and guest expectations.
style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px;
vertical-align: baseline;">Act as the senior operational contact during events,
proactively resolving issues and ensuring exceptional guest
experiences.
Maintain strong
relationships with clients, suppliers and internal stakeholders during event
execution.
Monitor labour costs,
productivity, roster management and departmental expenses.
style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px;
vertical-align: baseline;">Ensure food and beverage service standards
are consistently maintained across all events.
style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px;
vertical-align: baseline;">Drive operational efficiencies and identify
opportunities to improve service delivery and profitability.
style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px;
vertical-align: baseline;">Conduct post-event reviews and identify opportunities
for continuous improvement.
Ensure
compliance with food safety, workplace health and safety, liquor licensing
and hotel policies.
Deliver exceptional guest
experiences that reflect Crowne Plaza and IHG brand standards.

Minimum one year
of leadership experience as a Banquet Manager, Conference & Events Manager,
Events Operations Manager, or similar leadership role within a hotel
environment.
Hospitality or Hotel
Management qualifications are highly regarded.
style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px;
vertical-align: baseline;">Strong Food & Beverage operational knowledge
with experience managing conferences, banquets, weddings and large-scale
events.
Demonstrated ability
to lead, train and motivate operational teams.
style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px;
vertical-align: baseline;">Sound understanding of event logistics, banquet
service styles, beverage operations and service standards.
style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px;
vertical-align: baseline;">Strong financial acumen with experience managing
labour costs, productivity and departmental budgets.
style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px;
vertical-align: baseline;">Excellent communication and stakeholder management
skills.
Ability to perform in
a fast-paced environment while maintaining exceptional attention
to detail.
Experience using hotel
systems such as Opera, Delphi and Microsoft Office
is advantageous.

What you can expect from us

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transparent; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255,
255); border: 0px; box-sizing: border-box; color: rgb(46, 56, 73); font-family:
SeekSans, "SeekSans Fallback", Arial, Tahoma, sans-serif; font-size:
16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures:
normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 16px; orphans:
2; padding: 0px; text-align: start; text-decoration-color: initial;
text-decoration-style: initial; text-decoration-thickness: initial; text-indent:
0px; text-transform: none; vertical-align: baseline; white-space: normal;
widows: 2; word-spacing: 0px;">At IHG, we give our people everything they need
to succeed - from competitive pay and global hotel discounts to world - class
training and career growth opportunities.

We're committed to creating a culture where
everyone feels welcome, valued and respected.

IHG Hotels & Resorts is an equal opportunity employer that celebrates
diversity and encourages you to bring your whole self to work.

style="-webkit-font-smoothing: antialiased; -webkit-tap-highlight-color:
transparent; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255,
255); border: 0px; box-sizing: border-box; color: rgb(46, 56, 73); font-family:
SeekSans, "SeekSans Fallback", Arial, Tahoma, sans-serif; font-size:
16px; font-style: normal; font-variant-caps: normal; font-variant-ligatures:
normal; font-weight: 400; letter-spacing: normal; margin: 0px 0px 16px; orphans:
2; padding: 0px; text-align: start; text-decoration-color: initial;
text-decoration-style: initial; text-decoration-thickness: initial; text-indent:
0px; text-transform: none; vertical-align: baseline; white-space: normal;
widows: 2; word-spacing: 0px;">As one of the world's leading hotel groups, we're
here to deliver True Hospitality for Good - making every guest and colleague
feel cared for, recognised and respected wherever they are.