Team Leader - Reservations - Six Senses Vana

As Team Leader - Reservations, you will fully comprehend the vision
of Six Senses to help people reconnect with themselves, others and the world
around them and our values of local sensitivity and global sensibility, crafted
experiences, emotional hospitality, responsible and caring, fun and quirky
and pioneering wellness.  

Sustainability, Wellness
and Out of the Ordinary experiences are at the core of everything we do at Six
Senses. You will safeguard these pillars and ensure full knowledge and active
participation of all our brand initiatives.

Duties
and Responsibilities  

As Team Leader - Reservations,
you will assume full responsibility for the efficient operation in
the following:  

• Supervise and direct Reservations hosts
  in their day-to-day responsibilities.  
• Ensure Reservations hosts’
  checklist is completed daily and other assigned tasks.  
• Assign
  Reservations hosts to respond promptly to incoming correspondence.
   
• Assist and handles all trainings regarding Reservations.
   
• Keep control on travel agent allotment.  
• Supervise
  and assist in all allocation of rooms.  
• Ensure Reservations hosts
  are familiar with all guest rooms, spa, dinning and selling techniques, resort
  facilities, services, hours of operation, key personnel, special activities,
  functions in the hotel and to ensure proper follow up on all special guest
  requests.  
• Ensure Reservations hosts run daily reports
  for Reservation department, operational departments, Sales & Marketing.
   
• Process new reservations, update and clean up reservations,
  process advance deposits, answer reservations inbox emails within 24 hours,
  process reports (No Shows, ORS Comments, Commission, etc.) and other reservation
  related duties as assigned.  
• Assist in determine room rates based
  on the selling tactics of the resort.  
• Assist the Reservations
  Manager to achieve the maximum possible occupancy and average room rate to meet
  forecasted and budgeted figures.  

• Upkeep Six Senses guidelines
  and standards of service and operation. My performance benchmarks are maintained
  and exceeded.
   

   

Qualifications

To
execute the position of Team Leader - Reservations, you must have the required
qualifications, technical skills and experience in a similar role in luxury
hotels with proven results and includes
the following:

• High school diploma or equivalent and
  at least 2 years’ experience in a similar hotel operational setting. Hospitality
  diploma/degree from a recognized hospitality school
  is preferred.
• Technical skills include advanced MS Office – Word, Excel,
  PowerPoint and Outlook. you are also familiar with various hotel systems
  including PMS, GDS and CRS platforms. You have knowledge of hotel/resort
  and policies regarding reservations, discounts and detailed procedures
  in handling local and overseas room bookings.  
• Fluent
  in English; 

The above is intended to provide
an overview of the role and responsibilities for a Team Leader - Reservations
at Six Senses Vana It is not and does not infer that the above is an inclusive
and/or exhaustive list of the duties and responsibilities inherent to
the position.

Six Senses Vana is an equal opportunity
employer.

This policy applies to all terms and conditions of employment.