What's
the job
The Outlet Supervisor /
Senior Service Associate deliver exceptional customer focused service through
adherence to InterContinental Hotels Group Policies and Procedures.
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Your
day-to-day- Recycle wherever possible and enforce cost saving
measures - Communicate to supervisor for any difficulties, guest comments and other
relevant information. - Establish and maintain effective colleague working relationships.
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briefings and other meetings as scheduled.- Attend and participate in training sessions
as scheduled. - Deliver
high service standards in accordance with departmental standards
and procedures. - Prepare
for service by ensuring:
- grooming is impeccable
- outlet equipment are clean, sorted
and stored - glassware / flatware is polished
- chinaware is clean
- waiter stations are prepared
- cutleries are ready for buffet and table
service - tables
are set - reservations are ready and familiarised
- special occasions are ready
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for service and guest
- Carry out effective service
by ensuring:
- guests are greeted and seated
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and upsold- food
orders are taken quickly and processed accurately - trays and tray jacks are effectively used
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accurately- working
areas are cleaned and re-set quickly - bar is clean
- Carry out effective beverage service
by ensuring:
- beverages are upsold and regularly replenished,
abiding by responsible alcohol service regulations - converse with guests about wine, advise the types
and styles of wine, take and serve wine orders - promote, sell, prepare and present cocktails
to guests - coffee
and tea is served in accordance with standard
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Take appropriate
action to resolve guest complaints.Food and beverage stock is stored in relation to hotel
procedures.Demonstrate Awareness of OH&S policies and procedures and ensure all
procedures are conducted safely and within OH&S guidelines.
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and adhere to occupational, health and safety legislation, policies
and procedures.
Be
familiar with property safety, first aid and fire and emergency procedures
and operate equipment safely and sensibly.Initiate action to correct a hazardous situation
and notify supervisors of potential dangers.Log security incidents and accidents in accordance
with hotel requirements.Perform related duties and special projects as assigned
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white-space: normal; widows: 2; word-spacing: 0px;">What we need
from you
- High School or Vocational Certificate in Hotel
Management, Food & Beverage, or related field - 2 years of related experience or an equivalent
combination of education and experience - Obtained alcohol awareness certification and/or food service
permit or valid health/food handler card as required by local government
agency - Demonstrated ability to interact with guests, colleagues and third parties
that reflects highly on the hotel, the brand and the Company.
