Events Manager

• Direct/Manage everyday activity,
  plan and assign work ensuring you always have the right staffing
  numbers.​
• Develop your team
  and improve their performance through coaching and feedback, and create
  performance and development goals for colleagues.​
style="margin-bottom: 0in;">Train colleagues to make sure they deliver
with compliance and to the standards we expect.​ Drive a great working environment for teams
to thrive - linking up departments to create sense of one team.​ style="margin-bottom: 0in;">Promote teamwork and quality service through
daily communication and coordination with other departments.​ style="margin-bottom: 0in;">Recommend or initiate any HR elated actions
where needed.​

• Interact
  with outside contacts: guests, vendors, and other contacts
  as needed.

   

Guest
Experience​​

• Ensure
  the whole client experience successful and memorable and act as the brand
  ambassador and key contact throughout their journey.​
style="margin-bottom: 0in;">Build long term relationship with planners
and hosts to increase loyalty to the brand.​ style="margin-bottom: 0in;">At pre-event planning stage consult
with meeting planners to optimise all elements of the meeting / event
/ weddings including space, meeting/break flow, menu and design etc. to improve
meeting efficiency.​
• Arrange
  agreed details of meeting / event e.g. room set-ups, staging,
  lighting.​
• Conduct pre-event
  and post-event meetings with clients and catering colleagues to identify
  improvements to the guest experience.​
• Meet with each meeting planner daily to debrief on daily events,
  review consumption, bill and any exceptions to contracted billing and review
  estimates of final billing.​
• Welcome the group and conduct the 60’ meeting brief prior the start
  of the meeting /session.​
• Enable high productivity whilst maximizing downtime.​
style="margin-bottom: 0in;">Relate to business needs and make sure
team prioritises the things that help our guests get their business
done.​
• Enable quality downtime
  by providing relevant recommendations that will help host and attendees recharge
  and relax throughout the day.​
• Analyze and action against client satisfaction surveys to improve
  services.​

• Conduct banquet
  and catering facility tours and entertain clients to enhance the guests’
  meeting/banquet experience.​