Senior Events Manager

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"> style="font-size: 10pt; line-height: 107%;">Direct/Manage everyday activity,
  plan and assign work ensuring you always have the right staffing
  numbers.

• Develop your
  team and improve their performance through coaching and feedback, and create
  performance and development goals for colleagues.

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"> style="font-size: 10pt; line-height: 107%;">Train colleagues to make sure
  they deliver with compliance and to the standards
  we expect.

• Drive
  a great working environment for teams to thrive - linking up departments
  to create sense of one team.

• Promote teamwork and quality service through daily communication
  and coordination with other departments.

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"> style="font-size: 10pt; line-height: 107%;">Recommend or initiate any HR elated
  actions where needed.

• Interact with outside contacts: guests, vendors, and other contacts
  as needed.

   

style="font-size: 10pt; line-height: 107%;">Guest
Experience

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"> style="font-size: 10pt; line-height: 107%;">Ensure the whole client experience
  successful and memorable and act as the brand ambassador and key contact
  throughout their journey.

• Build long term relationship with planners and hosts to increase loyalty
  to the brand.

• At
  pre-event planning stage consult with meeting planners to optimise all elements
  of the meeting / event / weddings including space, meeting/break flow, menu
  and design etc. to improve meeting efficiency.

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"> style="font-size: 10pt; line-height: 107%;">Arrange agreed details of meeting /
  event e.g. room set-ups, staging, lighting.

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"> style="font-size: 10pt; line-height: 107%;">Conduct pre-event and post-event
  meetings with clients and catering colleagues to identify improvements to
  the guest experience.

• Meet with each meeting planner daily to debrief on daily events, review
  consumption, bill and any exceptions to contracted billing and review estimates
  of final billing.

• Welcome
  the group and conduct the 60’ meeting brief prior the start of the meeting /
  session.

• Enable high
  productivity whilst maximizing downtime.

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"> style="font-size: 10pt; line-height: 107%;">Relate to business needs and make
  sure team prioritises the things that help our guests get their business
  done.

• Enable
  quality downtime by providing relevant recommendations that will help host
  and attendees recharge and relax throughout the day.

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"> style="font-size: 10pt; line-height: 107%;">Analyze and action against client
  satisfaction surveys to improve services.

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"> style="font-size: 10pt; line-height: 107%;">Conduct banquet and catering
  facility tours and entertain clients to enhance the guests’ meeting/banquet
  experience.

   

style="font-size: 10pt; line-height: 107%;">Responsible
Business

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"> style="font-size: 10pt; line-height: 107%;">Raise the awareness and reputation
  of your hotel and the brand locally.

• Ensure guest safety is a priority with minimal interruptions
  or problems.

• Offer advice
  to clients to reduce waste, save energy and have a minimal impact to
  the environment.

• Be
  responsible in keeping our property safe and secure, to participate in any hotel
  activity related to Fire Life safety.

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"> style="font-size: 10pt; line-height: 107%;">Other ad-hoc duties – unexpected
  moments when we have to pull together to get a task done.

• style="margin-bottom: 0in; margin-right: 0in; margin-top: 0in;"> style="font-size: 10pt; line-height: 107%;">May assist with other duties
  as assigned by management.

   

style="font-size: 10pt; line-height:
107%;">Financial

• Help create
  the department’s annual budget and the setting of departmental
  goals.

• Monitor
  budget and control expenses with a focus on food, beverage, and labour costs,
  etc.

• Complete
  forecasts, plans, and productivity reports and help prepare the departmental
  budget and financial plans.

• Monitor hotel spend and always look for opportunities to optimise sales
  whilst minimising waste.

• Negotiate sales prices within booking guidelines.