Food & Beverage Supervisor

At InterContinental Melbourne The Rialto, we're not just a hotel, we're
an icon of luxury and a beacon of sophistication in the heart of Melbourne.
As part of the world's largest family of luxury hotels, we take pride in
being genuine ambassadors of the InterContinental® brand, inspired by decades
of international know-how and rich local insights. If you're ready to embrace
a wider world of experiences and craft memorable journeys for our guests, we'd
love for you to join our team.

Your day to day

As
a Food & Beverage Supervisor, you will play a key role in creating
exceptional dining experiences for our guests while supporting the daily
operations of our restaurant and In Room Dining services. Leading by example,
you will ensure service standards are consistently delivered, team members
are supported and developed, and every guest interaction reflects the luxury
and hospitality standards of InterContinental Melbourne the Rialto.

The
day-to-day role includes supervising service periods, coordinating team
activities, delivering daily briefings, assisting with training and development,
and ensuring all food and beverage outlets are prepared and presented to
the highest standard. You will work closely with the Restaurant Manager
and wider Food & Beverage team to drive guest satisfaction, maximise revenue
opportunities through upselling, manage guest enquiries and feedback,
and maintain compliance with all health, safety, and responsible service
requirements.

You will also support stock control processes, monitor
service quality, assist with rostering and team engagement initiatives, and help
foster a positive and collaborative team culture.

This role is ideal for someone who enjoys leading from the floor, building
strong relationships with guests and colleagues, and delivering memorable
experiences in a luxury hotel environment.

What we need
from you

• A passion for delivering exceptional guest
  experiences and creating memorable dining moments
• Previous supervisory
  experience within a restaurant, hotel, or food and beverage
  environment
• Strong leadership skills with the ability to motivate,
  coach, and develop team members
• Excellent communication
  and interpersonal skills, with a warm and engaging approach to guest
  service
• Ability to multitask and remain organised in a fast-paced
  environment
• Strong attention to detail and commitment to maintaining
  luxury service standards
• Experience handling guest feedback
  and resolving issues professionally and effectively
• Understanding
  of food safety, workplace health and safety, and responsible service of alcohol
  requirements
• VIC Responsible Service of Alcohol (RSA)
  Certification
• Flexibility to work a rotating roster including evenings,
  weekends, and public holidays

• You must meet the legal requirements
  to live and work in Australia

   

What
we offer

• Paid Birthday Leave
• Enhanced parental leave
  program
• Proactive paid wellness and mental health days
• Some
  of the best colleague discounts across our IHG Hotels for accommodation, food
  and beverage
• An immense colleague discounts platform for all your
  favourite brands and retailers
• Ongoing learning and development
  opportunities to support your career growth within IHG

• Transfer
  of entitlements as you move and grow within the IHG
  family

   

We are proud to be InterContinental
Melbourne the Rialto and proud to be IHG, and we know you will
be too.