Duty Manager

Your Front Row to Fortitude
The Alva Hotel is Brisbane's
luminous beacon rising above Fortitude Valley, moments from James Street's
boutiques, Howard Smith Wharves' riverside dining, and the city's most
compelling galleries, bars and live music. We're not a retreat from the city.
We're an immersion in it.
As part of IHG's Vignette Collection — a portfolio
of independently minded, design-led hotels within the world's largest
hospitality group — The Alva blends the creative freedom of a boutique property
with the strength and global reach of IHG One Rewards and a network of 7,000+
hotels worldwide.
We're looking for a Duty Manager who brings the same quiet
confidence we ask of our brand: composed under pressure, warm without trying too
hard, and genuinely invested in turning a stay into
a memory.

The Role
As Duty Manager, you're
the steady hand on shift — leading front office operations, setting the tone
for elevated service delivery, and making sure every guest who walks through our
doors feels the difference between a hotel and this hotel. You'll lead a team
that mirrors our own values: people who show up, solve problems, and bring
positivity to every interaction.
You'll work closely with the Operations
Manager to balance resourcing and efficiency with the one thing we never
compromise on — service that feels personal, considered,
and effortless.

What You'll Bring

• Previous
  hotel experience, with a minimum of 2 years in a Front Office supervisory
  or managerial role
• Strong communication, negotiation
  and problem-resolution skills — the ability to read a room and respond
  with judgement, not just process
• Confidence with hotel systems,
  including OPERA
• Availability across a rotating 7-day roster, including
  early mornings, nights, weekends and public holidays
• A collaborative
  approach to handovers and cross-department support
• Composure in a crisis
  — you're comfortable stepping up as the hotel's first responder in
  an emergency
• Current First Aid/CPR certification
• Responsible
  Service of Alcohol (RSA) Certificate
• Open Manual driver's licence,
  without restriction
• Unlimited work rights
  in Australia

Our
Culture

• Deliver excellence through service
• Embrace
  a growth mindset
• Communicate honestly and transparently
• Consider
  people, community and planet
• Have each other's backs and respect
  differences
• Show up and bring positivity
• Take accountability
  and own our mistakes
• Bring an entrepreneurial mindset — we're here
  to push past old-school hospitality norm

Why
The Alva

• A genuinely distinctive hotel environment —
  design-led, culturally connected, and a little different to the norm
• The
  Global IHG Employee Room Benefit, One Pass, and Friends & Family
  Program
• Retail discounts platform
• Sales incentives
  and recognition schemes
• Enhanced IHG Parental Leave and Birthday
  Leave
• Career development, mentoring and community support
  opportunities
• Team events and a vibrant, energised working
  culture

Don't tick every box but know you'd thrive here? Apply
anyway — we'd rather meet you and find out.