Director of Human Resources

Negotiable

InterContinental Hotels Group PLC

Experience

3-5 years

Job Type

Full Time

Location

Saudi Arabia, Hail

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Job Description

class="isSelectedEnd">At InterContinental Pattaya
Resort

We are currently seeking
an experienced and passionate Director of Human Resources to join our Executive
Committee team. If you are a strategic HR leader with a strong hospitality
background and a passion for developing people, driving culture, and delivering
business results, we would love to hear from you.

style="font-family: "Times New Roman", serif;">Duties
and responsibilities

style="font-size: 12pt; letter-spacing: -0.25pt;">Financial
Returns

Develop and execute the annual Human Resources
strategy and budget in alignment with hotel business
objectives.
Monitor labor costs, productivity ratios, manpower
planning, and workforce optimization to ensure financial efficiency while
maintaining service standards.
style="font-size: 12pt; letter-spacing: -0.25pt;">Analyze compensation,
benefits, and market trends to maintain competitive positioning and support
talent attraction and retention.
style="font-size: 12pt; letter-spacing: -0.25pt;">Partner with Finance
and department leaders to forecast staffing requirements and manage payroll
costs within approved budgets.
style="font-size: 12pt; letter-spacing: -0.25pt;">Mitigate financial
and operational risks associated with employee relations, labor disputes,
compliance issues, and workforce shortages.

style="color: windowtext; font-family: "Times New Roman",
serif;">People

Lead all Human Resources functions including Talent
Acquisition, Learning & Development, Employee Relations, Compensation &
Benefits, Performance Management, Workforce Planning, Succession Planning,
and HR Administration.
Act as a strategic business partner and trusted
advisor to the General Manager and Executive Committee on all people-related
matters.
Develop and implement talent management strategies
to attract, develop, engage, and retain high-performing employees and future
leaders.
Drive employee engagement initiatives, recognition
programs, wellbeing activities, and diversity, equity, and inclusion practices
to foster a positive workplace culture.
style="color: windowtext; font-family: "Times New Roman",
serif;">Ensure effective
recruitment, onboarding, succession planning, and career development processes
throughout the hotel.
Coach, mentor, and develop department leaders
on performance management, employee relations, leadership effectiveness,
and organizational development.
style="font-size: 12pt; letter-spacing: -0.25pt;">Oversee the annual performance
review process and ensure alignment with company objectives and individual
development plans.
Lead workforce planning initiatives to ensure optimal
staffing levels and organizational effectiveness.
style="color: windowtext; font-family: "Times New Roman",
serif;">Promote
a culture of accountability, collaboration, continuous improvement, and service
excellence.

Guest Experience

style="list-style-type: disc; padding-left: 48px;">

style="font-size: 12pt; letter-spacing: -0.25pt;">Champion the connection
between employee engagement and guest satisfaction by promoting
a service-oriented culture throughout the hotel.

style="color: windowtext; font-family: "Times New Roman",
serif;">Collaborate
with department leaders to enhance service standards, employee behaviors,
and guest experience initiatives.

style="font-size: 12pt; letter-spacing: -0.25pt;">Analyze guest feedback,
engagement surveys, and operational performance data to identify opportunities
for improvement.

Ensure training and development programs support
luxury service delivery standards and brand
expectations.

Participate in guest interactions and hotel activities
to understand service opportunities and support continuous enhancement of
the guest experience.

Responsible
Business

Ensure full compliance with local labor laws,
employment regulations, company policies, and brand
standards.
Develop, review, and maintain Human Resources
policies, procedures, employee handbook, and governance
frameworks.
Lead investigations into employee relations matters,
grievances, misconduct cases, whistleblowing reports, and disciplinary actions
while ensuring fairness and consistency.
style="color: windowtext; font-family: "Times New Roman",
serif;">Monitor
and report key Human Resources metrics, including turnover, absenteeism,
engagement, productivity, recruitment effectiveness, and training
compliance.
Represent the hotel in labor-related discussions,
negotiations, government inspections, and external employment matters where
applicable.
Support corporate social responsibility (CSR),
sustainability, and community engagement initiatives that enhance the hotel's
reputation as an employer of choice.
style="font-size: 12pt; letter-spacing: -0.25pt;">Ensure compliance with data
privacy regulations, workplace health and safety requirements, and ethical
business practices.
Maintain effective relationships with government
agencies, educational institutions, recruitment partners, and industry
associations.

Leadership
Responsibilities

Serve as a member of the Hotel Executive Committee
and contribute to the overall business strategy and operational success of
the hotel.
Act as Manager on Duty (MOD) as assigned and provide
leadership support during operational and emergency
situations.
Lead organizational change initiatives, cultural
transformation programs, and strategic HR projects.
style="color: windowtext; font-family: "Times New Roman",
serif;">Foster
a high-performance culture that reflects the company's values, purpose,
and luxury hospitality standards.
style="font-size: 12pt; letter-spacing: -0.25pt;">Perform other duties
and special projects as assigned by the General Manager or Regional Human
Resources leadership.

style="border-width: medium; border-style: none; border-color: currentcolor;
border-image: initial; padding: 1pt 0in 0in;"> class="IHGHeadingandruleGreen21">Qualifications and
requirements

Bachelor’s Degree in Human Resources,
Business Administration, Hospitality Management, or a related
field.
Thai
nationality.
Minimum 8 years of Human
Resources experience, including at least 3 years in a senior leadership role,
preferably within the hospitality industry.
style="font-family: "Times New Roman", serif;">Strong knowledge of employment laws, employee relations, talent
management, compensation and benefits, and organizational
development.
Proven leadership, coaching,
communication, and stakeholder management skills.
style="font-family: "Times New Roman", serif;">Ability to influence and partner effectively with the General Manager,
Executive Committee, and department leaders.
style="font-family: "Times New Roman", serif;">Strong business acumen with the ability to align people strategies
with business objectives.
Proficient
in HR systems, workforce planning, and HR analytics.
style="font-family: "Times New Roman", serif;">Excellent verbal and written communication skills in English and
the local language.
Ability to maintain
confidentiality and handle sensitive matters with professionalism
and integrity.
Professional HR
certification and luxury hotel experience are preferred.