Front Office Nights Receptionist
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Cameroon, Central
voco Grand Central Hotel are looking
for our next Front Office Night Receptionist to join us in creating a warm voco
welcome for our guests!
Our locally curated voco Grand Central
stands strong in Glasgow’s city centre, bringing together un-stuffy service
and a warm Glasgow welcome to our business and leisure guests alike. Holding
the biggest ballroom in Scotland with natural light and our iconic award-winning
Champagne Central Bar, our Hotel is full of over 140 years of culture, history
and story-telling with our relaxing spaces for guests
to enjoy.
At voco,
a host and ready to provide our guests
with the relaxed but attentive
a trusted
name offering
an informal, non-pretentious
stay that leaves our guests with a lasting impression
innovations from start
to finish.
As a Front Office Receptionist, your main duties
and responsibilities will be checking in and out our guests, dealing with any
queries or complaints, welcoming our guests to the city and interacting
with them to encourage them to join our loyalty program. You will also be a key
part of our guests’ overall stay, providing special experiences and recognising
our loyal IHG One Rewards members.
We
are looking for someone who has…
Availability to work a 4 on 4 off shift pattern between
21:30-08:30
Experience
working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel
is beneficial
Confident
working on Hotel systems, experience working with Opera specifically is a big
plus
An un-stuffy,
thoughtful approach to service.
You will be someone who enjoys to showcase your personality and your ability
to be a host to our guests, providing them with a laid-back
stay
An interest in our
environment and sustainability – we are characterised by innovation and finding
ways to become more sustainable
Overall, ready to work in our voco team and provide our guests with
a warm Glasgow welcome!
Being a host at voco, we offer
you the following benefits…
Financial security - £14.16 per hour (£29,452.80 per
annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid
holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus,
Tronc paid monthly if in eligible role.
Growth and development – extensive training,
opportunities for career progression across the world, plus 2 paid days
volunteering per year with a cause of your choice.
Colleague perks - worldwide discounted
room rates and discounted F&B whilst on employee rate (IHG has over 6,000
hotels and growing), plus generous friends and family rate. Discounts through
our portal on your supermarket shop, experiences and loads of retailers on our
perks portal.
Wellbeing – generous maternity/paternity pay,
employee assistance programme available 24/7 and access to mental health
first-aiders
Hotel specific benefits – generous discounts in our
Champagne Bar (*must be booked in line with process) plus a variety of different
gifts on milestone occasions to celebrate
with you!
If you are someone who wants to join
a company which favours laid-back but attentive connections with a focus on
the environment, apply today! Check out our Instagram page @vocograndcentral
to see more.
You
must meet the legal requirements to work in the UK.
to providing an inclusive and accessible recruitment process. Please let us know
if you require any adjustments or support at any stage, and your recruiter
will assist you accordingly.
At IHG
Hotels & Resorts, we are proud to be an equal opportunity employer.
We firmly believe that all our colleagues deserve to be treated equally and
have the same opportunities to develop and grow their skills within our business
and provide equal employment opportunities to all applicants and colleagues
without regard to an individual's, race, colour, ethnicity, national origin,
religion, sex, sexual orientation, gender identity or expression, age,
disability, marital or familial status, veteran status or any other
characteristic protected by law.
