Guest Relations Officer - Six Senses Zighy Bay

As Guest Relations Officer, I will fully comprehend the vision of Six Senses
to help people reconnect with themselves, others and the world around them
and our values of local sensitivity and global sensibility, crafted experiences,
emotional hospitality, responsible and caring, fun and quirky and pioneering
wellness.

Sustainability, Wellness and Out of the Ordinary experiences
are at the core of everything we do at Six Senses. I will safeguard
these pillars and ensure full knowledge and active participation of all our
brand initiatives.

Duties
and Responsibilities 
As Guest Relations Officer, I will assume
full responsibility for the efficient operation in the following: 
•
   Responsible for the daily operation of the telephone operators
during the shift and administrative work. 
•    Answer all
inquiries in an efficient and friendly manner, using guest names whenever
possible and routing calls to proper extensions. 
•    Handle
all long distance and local calls and relay message if required. 
•
   Accept and deliver wake-up calls, messages and facsimiles in
a timely manner. 
•    Assist in booking and taking requests
for reservations for Restaurant, Spa and Kids’ Club. 
•  
 Ensure proper handover of all outstanding matters for follow-up at the end
of the shift. 
•    Utilize and ensure proper working
condition of the telephone switchboard, guest room telephones and facsimile
machines. 
•    Ensure all equipment of the department is kept
clean and in good working condition. 
•    Upkeep Six Senses
guidelines and standards of service and operation. My performance benchmarks
are maintained and exceeded. 
•    Strictly adhere to LQA
standards and guest comments.

Qualifications
To
execute the position of Guest Relations Officer, I must have the required
qualifications, technical skills and experience in a similar role in luxury
hotels with proven results and includes the following:

•    High
school diploma or equivalent and at least 1 year experience in a similar hotel
operational setting. Hospitality diploma/degree from a recognized hospitality
school is preferred.
•    Technical skills include MS Office –
Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel
systems including POS, PMS and CRM platforms.
•    I have
an excellent command of written and spoken English, and I am able to live in
a remote location for extended periods of time and travel on single
status.

The above is intended to provide an overview of the role
and responsibilities for a Guest Relations Officer at Six Senses Zighy Bay It
is not and does not infer that the above is an inclusive and/or exhaustive list
of the duties and responsibilities inherent to the position.

Six
Senses Zighy Bay is an equal opportunity employer.

This policy applies to all terms and conditions of employment.