Front Office Supervisor- Six Senses Zighy Bay

As Front Office Supervisor, I will fully comprehend the vision of Six Senses
to help people reconnect with themselves, others and the world around them
and our values of local sensitivity and global sensibility, crafted experiences,
emotional hospitality, responsible and caring, fun and quirky and pioneering
wellness.

Sustainability, Wellness and Out of the Ordinary experiences
are at the core of everything we do at Six Senses. I will safeguard
these pillars and ensure full knowledge and active participation of all our
brand initiatives.

Duties
and Responsibilities 
As Front Office Supervisor, I will assume
full responsibility for the efficient operation in the following: 
•
   Review arrivals and departures to plan for the next day’s
activities.  Coordinate arrivals, departures and billing requirements.
Block rooms for arrivals and ensures any discrepancies are resolved. 
•
   Review daily arrivals and departures to ensure proper handling
of Special Guests, VIP Guests and Groups. 
•    Ensure rooms
are checked prior to guest’s check-in to ensure they are clean, properly
equipped and in a high standard of maintenance.  
•  
 Implement and maintain guest recognition program. 
•  
 Assist in scheduling, training and providing feedback to Front Office
Receptionist. 
•    Handle guest feedbacks, inquiries,
and comments. Log them and initiate appropriate action and follow up. 
•
   Ensure all equipment of the department is kept clean and in good
working condition.
•    Upkeep Six Senses guidelines and standards
of service and operation. My performance benchmarks are maintained
and exceeded. 
•    Strictly adhere to LQA standards and guest
comments.

Qualifications
To execute the position
of Front Office Supervisor, I must have the required qualifications, technical
skills and experience in a similar role in luxury hotels with proven results
and includes the following:

•    High school diploma
or equivalent and at least 2 years’ experience in a similar hotel operational
setting.

Hospitality diploma/degree from a recognized hospitality school
is preferred.
•    Technical skills include MS Office – Word,
Excel, PowerPoint and Outlook. I am also familiar with various hotel systems
including POS, PMS and CRM platforms. I have knowledge of hotel/resort
and policies regarding reservations, discounts and detailed procedures
in handling local and overseas room bookings.
•    I have
an excellent command of written and spoken English, and I am able to live in
a remote location for extended periods of time and travel on single
status.

The above is intended to provide an overview of the role
and responsibilities for a Front Office Supervisor at Six Senses Zighy Bay.
It is not and does not infer that the above is an inclusive and/or exhaustive
list of the duties and responsibilities inherent to
the position.

Six Senses Zighy Bay is an equal opportunity
employer. This policy applies to all terms and conditions of employment.