Front Desk Agent
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
United States, Los Angeles
Responsibilities
or qualifications of the job.
DUTIES
AND RESPONSIBILITIES
Accurately process all cash and credit card transactions
in accordance with established procedures including but not limited to posting
all charges, completing cashier and other reports,preparing deposit,
and counting/securing assigned bank
Issue, control and release guest safe-deposit
boxes.
Up-sell rooms
where possible to maximize hotel revenue.
PEOPLE
• Answer phones in a prompt and courteous
manner.
• Welcome guests in a friendly, prompt
and professional manner.
• Register guests, issue room keys, provide
information on hotel services and room location.
any outstanding guest requests or issues to management that
may require
additional monitoring
or follow-up.
Respond appropriately
to guest complaints. Make appropriate service recovery gestures in order
to ensure total guest satisfaction.
Promote team
work and quality service through daily communications and coordination
with other departments.
Perform other duties as assigned including guest room tours,
concierge services, special guest requests,
etc.
AND REQUIREMENTS
High
School diploma or equivalent, plus one year front desk/guest service experience.
Some college preferred. Must speak fluent English. Other languages
preferred.
This job requires ability
to perform the following:
Frequently
standing up behind the desk and front office areas
Handling
objects, products and computer equipment
Other:
Communication
skills are utilized a significant amount of time when interacting with guests
and employees.
Reading
and writing abilities are utilized often.
Problem
solving, reasoning, motivating and training abilities are often
used.
May
be required to work nights, weekends, and/or holidays.
Hourly Rate: $ 27.15 - $33.94
this description has excluded the marginal functions of the position that
are incidental to the performance of fundamental job duties. All duties
and requirements are essential job functions.
does not create an employment contract, implied or otherwise, other than an "at
will" employment relationship.
in this job description are intended to represent the key duties and level
of work being performed. They are not intended to be ALL responsibilities
or qualifications of the job. This position is classified as non-exempt (per
the Fair Labor Standards Act) and is subject to overtime in accordance
with Federal and State Regulations.
are proud to be an equal opportunity employer. IHG Hotels & Resorts provides
equal employment opportunities to applicants and employees without regard to
an individual's, race, color, ethnicity, national origin, religion, sex, veteran
status or any other characteristic protected by law. This employer follows
the Los Angeles Fair Chance Ordinance and California Fair Chance Act.
All qualified applicants, including those with arrest or conviction records,
will be considered.
