Room Attendant (Full Time) - InterContinental Houston

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

United States, Houston

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Job Description

JOB
OVERVIEW:

Clean guest rooms and/or suites
in a timely and thorough manner to ensure total guest
satisfaction.

style="box-sizing: inherit;">At
InterContinental Hotels & Resorts® we want our guests to feel
special, cosmopolitan and In the Know which means we need
you to:

Be charming by being approachable, having confidence
and showing respect.
style="box-sizing: inherit; margin: 0in -39.05pt 0.0001pt 0px; padding-bottom:
0px;"> style="box-sizing: inherit;">Stay in
the moment by understanding and anticipating guests’ needs,
being attentive and taking ownership of getting things
done.
style="box-sizing: inherit; margin: 0in -39.05pt 0.0001pt 0px; padding-bottom:
0px;"> style="box-sizing: inherit;">Make
it memorable by being knowledgeable, sharing stories and showing your
style to create moments that make people feel
special.

style="box-sizing: inherit; font-size: 14pt;">DUTIES AND RESPONSIBILITIES:

Notify supervisor when service
is complete so rooms may be sold or occupied. Report any room unable to
be serviced to supervisor according to established
procedures
style="box-sizing: inherit; margin: 0in -39.05pt 0.0001pt 0px; padding-bottom:
0px;"> style="box-sizing: inherit;">Report to supervisor of needed repairs and unsafe
conditions
style="box-sizing: inherit; margin: 0in -39.05pt 0.0001pt 0px; padding-bottom:
0px;"> style="box-sizing: inherit;">Monitor and control supplies and amenities,
and minimize waste within all areas
of housekeeping

People

Promote teamwork and quality service through daily communication
and coordination with other departments.

Respond to guest complaints,
special requests and ensure corrective action is taken to achieve complete guest
satisfaction.
style="box-sizing: inherit; margin: 0in -39.05pt 0.0001pt 0px; padding-bottom:
0px;"> style="box-sizing: inherit;">Report, turn in, and/or log all lost and found
items according to established procedures.

Clean and service assigned rooms
or areas according to established standards and procedures including making
beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash,
etc. May include cleaning of kitchen area, room refrigerator, coffee maker,
cups, glasses, silverware, etc.
Follow established
safety procedures at all times - and wear protective equipment when
needed
style="box-sizing: inherit; margin: 0in -39.05pt 0.0001pt 0px; padding-bottom:
0px;"> style="box-sizing: inherit;">May regularly assist with deep cleaning
projects
style="box-sizing: inherit; margin: 0in -39.05pt 0.0001pt 0px; padding-bottom:
0px;"> style="box-sizing: inherit;">May assist with other duties
assigned
style="box-sizing: inherit; margin: 0in -39.05pt 0.0001pt 0px; padding-bottom:
0px;"> style="box-sizing: inherit;">May have turndown
duties.

style="box-sizing: inherit; font-size: 14pt;">QUALIFICATION AND REQUIREMENTS

Carrying, lifting,
pushing or pulling items weighing up to 50 pounds and pushing and or pulling
approximately 200 pounds

Frequently standing
up and moving about the facility

Frequently handling
objects and equipment to maintain the facility

style="box-sizing: inherit;">

Frequently bending, stooping,
and kneeling

Other:

Communication
skills are utilized a significant amount of time when interacting with guests
and employees.

style="box-sizing: inherit; margin: 0in -39.05pt 0.0001pt 0px; padding-bottom:
0px;"> lang="EN-GB" style="box-sizing: inherit;">Basic reading, writing, and math
abilities are utilized often when reading room assignments, completing
checklists, replacing room linens and amenities.

style="box-sizing: inherit;">

May
be required to work nights, weekends, and/or
holidays

We give our people everything they need to succeed. From a competitive
salary that rewards all your hard work to a wide range of benefits designed
to help you live your best work life – including an impressive room discount
and some of the best training in the business.

This is the starting
rate we in good faith believe we would pay for this role at the time of
this posting.

We may pay more or less than the posted rate, and the rate may be modified
in the future. An employee’s pay position within the pay range will be based
on several factors including, but limited to, relevant education,
qualifications, certifications, experience, skills, seniority, geographic
location, performance, shift, travel requirements, sales or revenue-based
metrics, and business or organizational needs.

Remarks: No amount
of pay is considered wages or compensation until earned, vested,
and determinable. The amount and availability of any bonus, commission, or any
other form of compensation that are allocable to a particular employee remains
in the Company's sole discretion unless and until paid and may be modified
at the Company’s sole discretion, consistent with the law.

style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
box-sizing: inherit; color: rgb(0, 0, 0); font-family: "Graphik Web",
sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal;
font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal;
margin: 0px 0px 15px; orphans: 2; padding-bottom: 0px; text-align: left;
text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">Our mission is to welcome
everyone and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability. We promote a culture
of trust, support, and acceptance by always welcoming different backgrounds,
experiences, and perspectives.

IHG Hotels &
Resorts gives every member of the team the room they need to belong, grow
and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing framework, we are committed to supporting
wellbeing in your health, lifestyle, and workplace. So, join us and you’ll
become part of our ever-growing global family.

style="-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);
box-sizing: inherit; color: rgb(0, 0, 0); font-family: "Graphik Web",
sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal;
font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal;
margin: 0px 0px 15px; orphans: 2; padding-bottom: 0px; text-align: left;
text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">At IHG Hotels & Resorts,
we’ve made a promise. As one of the world’s leading hotel groups, we’re here
to deliver True Hospitality for Good. Making our guests and colleagues feel
welcome, cared for, recognized and respected – wherever they are in the world.
Want to be part of the journey?