Canary Riverside Plaza London, Vignette Collection is
on the lookout for a dynamic Duty Manager to inspire
and lead!
style="font-family: Calibri, sans-serif;">Join the excitement and become
part of the team at Canary Riverside Plaza London, Vignette Collection by IHG -
a landmark addition to the capital’s luxury lifestyle
scene.
Joining the IHG portfolio in Summer 2026 as Canary
Riverside Plaza London, Vignette Collection - this exciting new
chapter marks the brand’s first property in London. Set in the heart of Canary
Wharf with stunning views across the River Thames and London skyline, the hotel
features 142 luxurious guestrooms and suites, stylish dining spaces, meeting
and events facilities and access to a luxury health club, spa and pool. As part
of Vignette Collection, the hotel blends luxury hospitality with authentic,
experiential and considerate travel while celebrating individuality, locality
and meaningful guest experiences in one of London’s most dynamic
destinations.
As a Duty Manager, your day-to-day will be driven by our
Guests needs, however you can expect to cover the following duties
and responsibilities (not all encompassing) …
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Supporting our Front Office Manager to ensure each guest is met
with a genuine welcome and that their needs are attended throughout their stay
(No detail is too small, and no request is too large)
style="font-family: Calibri, sans-serif;">Working closely with all our Hotel
departments, ensuring that any problems throughout the Hotel are dealt
with swiftly and with our Guests needs at the centre of
the resolution Having a strong presence throughout the Hotel, you will
be confident in helping out where is needed and always willing to go above
and beyond to provide our guests with an excellent
stay Communicating both internally within the front office
and externally, with the wider hotel team and immediate locale, to ensure
the guest experience is personalised and always exceeds
expectationsSupporting both the Front Office Team and wider Hotel Teams
to ensure we are providing our guests with a seamless
serviceEnsuring
all Team Members have completed relevant training and are confident with all
aspects of their role, you will be someone who enjoys to lead and motivate your
teamManaging
the shift you are working, dealing with complex guest requests or complaints
and making sure all tasks within the Team have
been completed Working a variety of shifts including Days, Nights and Evenings
(Weekends and Bank Holidays included) so you will have to be flexible
and willing to work around Hotel demands
style="font-family: Calibri, sans-serif;">We are searching for someone
who is passionate about people, thrives on delivering authentic service
and takes pride in creating thoughtful guest experiences.
In addition to this, we are looking for someone who has….
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Duty management or team leadership experience in a property
of similar size & standard.Experience dealing with high-level service recoveries,
independently problem solving to create the best
resolution Strong knowledge of health and safety procedures and policies,
you will be responsible for ensuring the safety of our guests and colleagues
throughout your shift Proven track record with success at working with loyalty schemes
and enrolments, previous experience working with Opera is
a plus!An
awareness of market trends and the ability to implement new
initiativesJoining our team means becoming part of a luxury lifestyle brand
that values individuality, authentic connections and meaningful guest
experiences. In return, we offer a wide range
of benefits and opportunities designed to support your wellbeing, development
and career grow such as…
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Financial security – A competitive salary,
guaranteed hours, a free meal on shift, paid
holidays! Growth and development – extensive training,
opportunities for career progression across the world. IHG has been recognised
as a ‘Best Employer 2025’ in the UK by Mercer.
style="font-family: Calibri, sans-serif;">Colleague
perks - worldwide discounted room rates
and discounted F&B whilst on employee rate (IHG has over 6,000 hotels
and growing), plus generous friends and family rate. Discounts through our
portal on your supermarket shop, experiences and loads of retailers on our perks
portal. Wellbeing –employee assistance programme
available 24/7 and much more!
If you are looking to join a hotel company where
you can be your authentic self, create meaningful connections and be part of
an exciting new chapter for Vignette Collection in London, click apply
today!
style="font-family: Calibri, sans-serif;">You
must meet the legal requirements to work in the UK.
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As a Disability Confident Committed Employer,
we are committed to providing an inclusive and accessible recruitment process.
Please let us know if you require any adjustments or support at any stage,
and your recruiter will assist you accordingly.
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At IHG Hotels & Resorts, we are proud to be an equal
opportunity employer. We firmly believe that all our colleagues deserve to
be treated equally and have the same opportunities to develop and grow their
skills within our business and provide equal employment opportunities to all
applicants and colleagues without regard to an individual's, race, colour,
ethnicity, national origin, religion, sex, sexual orientation, gender identity
or expression, age, disability, marital or familial status, veteran status
or any other characteristic protected by law.
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