Executive Housekeeper - InterContinental Indianapolis
Negotiable
Location
United States, Indianapolis
Job Description
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Executive
HousekeeperAbout
IHG and the InterContinental Indianapolis
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The
InterContinental Indianapolis, brings urban luxury and timeless style
to Monument Circle. The landmarked Illinois Building has been restored
to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and
a stunning Rooftop Bar with iconic views of Monument
Circle.
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Explore our very own InterContinental® Hotels
& Resorts – a truly international brand. Discover a modern, globally-focused
culture where world travelers feel at home. Live the InterContinental life.
You’ll find us in beautifully restored buildings and many exciting new
developments.
With 60 properties in the pipeline, our extraordinary world is set
to expand.
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At IHG we promise to give
colleagues…
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- Room to Make
a Difference: Empower
The InterContinental
creates exceptional experiences through our Brand Values
by being:
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We cultivate
an engaging environment for our colleagues and guests by enlivening our IHG Core
Values:
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About the Director
of Housekeeping position
The Director of Housekeeping
will oversee all of the housekeeping and public space cleaning operations in
the hotel.
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A little taste of your
day-to-day - Every day is different, but you’ll mostly
be:
- Direct daily activities, plan and assign work ensuring
you always have the right staffing numbers.
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- Develop your team and improve
their performance through coaching and feedback, and create performance
and development goals for colleagues - recognize good
performance.
- Educate and train all team members in compliance
with federal, state and local laws and safety regulations. Ensure staff
are properly trained and have the tools and equipment to carry out job
duties.
- May assist with deep cleaning projects and/or assist
housekeeping staff during high volume periods.
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- Make sure the quality
of housekeeping and laundry services is always superb - we have standards -
but it’s down to you to make rooms special and memorable
for guests.
- Schedule routine inspections of all guest rooms and public
areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby,
etc. are clean and in good repair to meet guest
satisfaction.
- Help guests with their questions and complaints to achieve
complete guest satisfaction.
- Maintain and order supplies and equipment
while minimizing waste and maintaining “green” initiatives (example: container
recycling, and cleaning agents).
- Reunite items with owners - and log any lost
and found property.
- Perform other duties as assigned. May also serve
as manager on duty.
- Help prepare and monitor the hotel’s annual budget
with a focus on increasing profitability.
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- Maintain proper inventory
levels managing cost per room for supplies.
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- Carry out the special requests
from guests, VIPs, repeat visitors and club
members.
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Qualifications
and Expectations:
style="font-size: inherit;">-4+ years in housekeeping/laundry
experience
data-teams="true" style="font-size: inherit;">-High School Diploma / secondary
education / equivalent, some college preferred
-
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skills
data-teams="true" style="font-size: inherit;">Commitment to excellence and guest
satisfaction
data-teams="true" style="font-size: inherit;">Experience with safety
regulations, staff scheduling, and leadership
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What you can expect
from us We give our people everything
they need to succeed. From a competitive salary that rewards all your hard work
to a wide range of benefits designed to help you live your best work life –
including a full uniform, impressive room discounts and some of the best
training in the business.
Our mission is to welcome
everyone and create inclusive teams where we celebrate differences and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences,
and perspectives.
IHG gives every member of the team
the room they need to belong, grow and make a difference in a collaborative
environment. We know that to work well, we need to feel well – both inside
and outside of work – and through our well-being framework, we are committed
to supporting wellbeing in your health, lifestyle, and workplace.
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So, join us and you’ll become part
of our ever-growing global
family.
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The salary
range for this role is $70,000 to $85,000. This job is also eligible
for bonus pay.
