The A.M. Housekeeping Supervisor is responsible for overseeing the daily
operations of the housekeeping department during the morning shift. This role
ensures guest rooms, public areas, and back-of-house spaces meet
InterContinental brand standards while delivering exceptional guest experiences.
The supervisor leads, coaches, and supports housekeeping colleagues, conducts
room inspections, and collaborates with other departments to ensure operational
excellence.
Essential Duties and Responsibilities
data-start="643" data-end="1905">
data-end="773">Supervise and inspect the work of Room Attendants, Housepersons,
and Public Area Attendants to ensure quality standards are met.
data-section-id="1gczbtv" data-start="774" data-end="901">Conduct guest room
and public area inspections, ensuring cleanliness, presentation, and maintenance
standards are maintained.
data-end="994">Assign daily work schedules and room assignments based
on occupancy and operational needs.
data-start="995" data-end="1107">Monitor room status and communicate updates
with the Front Office team to support efficient room availability.
data-section-id="9su6gp" data-start="1108" data-end="1219">Train, coach,
and develop housekeeping colleagues while promoting a positive and productive
work environment.
data-end="1322">Respond promptly and professionally to guest requests, concerns,
and service recovery opportunities.
data-start="1323" data-end="1438">Monitor attendance, productivity,
and performance; provide feedback and support corrective action when
necessary.
data-end="1544">Ensure compliance with company policies, safety regulations,
OSHA standards, and sanitation procedures.
data-start="1545" data-end="1642">Assist with inventory control, linen
management, supply ordering, and cost-control initiatives.
data-section-id="1g17j5v" data-start="1643" data-end="1733">Report maintenance
concerns and coordinate with Engineering to ensure timely resolution.
data-section-id="1o7sim6" data-start="1734" data-end="1905">Support
the Executive Housekeeper with departmental projects, payroll, scheduling,
and administrative responsibilities
as assigned.
Qualifications
data-start="1926" data-end="2585">
data-end="1971">High School Diploma or equivalent required.
data-section-id="6d7x1f" data-start="1972" data-end="2073">Minimum 1–3 years
of housekeeping experience in a hotel, resort, or luxury hospitality
environment.
data-end="2132">Previous supervisory or leadership experience preferred.
data-section-id="xw0kus" data-start="2133" data-end="2228">Strong knowledge
of housekeeping procedures, cleaning equipment, and hotel quality
standards.
data-end="2294">Excellent communication, leadership, and organizational
skills.
data-end="2365">Ability to work flexible schedules, including weekends
and holidays.
data-end="2460">Proficient in hotel property management systems and Microsoft
Office applications preferred.
data-start="2461" data-end="2585">Ability to lift up to 50 pounds and remain
standing or walking for extended periods
The
hourly range for this role is $19.00-22.00.
style="background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family:
"Graphik Web", sans-serif;">We offer a comprehensive
package of benefits including paid time off, medical/dental/vision insurance,
401k, and many other benefits to eligible employees.
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Who we areAs the world’s first
and most global luxury hotel brand, InterContinental Hotels & Resorts
has pioneered international travel since the 1940s, we are passionate about
sharing our renowned international know-how and cultural wisdom in truly
impressive surroundings. We all take great pride in being genuine ambassadors
of the InterContinental®️ brand and to be part of the brand you will have
a thirst for travel, passion for culture and appreciation for diversity.
We create inspiring experiences for those seeking a richer perspective on
the world. If you’d like to embrace a world of opportunities, we’d like
to welcome you to the world’s most international luxury hotel brand.
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