Cluster Chief Steward – Stewarding Excellence Guardian at InterContinental Residences Dubai Business Bay (Operational) & Kimpton Sevn Dubai (Pre-Opening)

Negotiable

InterContinental Hotels Group PLC

Experience

1-3 years

Job Type

Full Time

Location

United Arab Emirates, Dubai

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Job Description

At
InterContinental Residences Dubai Business Bay & Kimpton Sevn Dubai, we
are seeking a Cluster Chief Steward to lead and elevate
all stewarding operations across two distinctive luxury and lifestyle
brands.

This role is designed for a highly organized, quality-driven,
and operationally disciplined leader who understands that behind every
exceptional culinary experience lies flawless kitchen hygiene, efficiency,
and support systems—ensuring every restaurant, bar, banquet, and in-room dining
experience is delivered to the highest standards of cleanliness and operational
readiness.

style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">One Cluster. Two Distinctive Culinary Worlds.
One Uncompromising Standard of Cleanliness.

style="line-height: normal;">This is more than
a traditional stewarding role.
The cluster combines the refined residential luxury of InterContinental
Residences Dubai Business Bay with the bold, lifestyle-driven energy of Kimpton
Sevn Dubai. Each property has unique culinary experiences, yet both demand
absolute consistency in hygiene, kitchen operations support, and stewarding
excellence.

You will define how back-of-house operations support the guest
experience—ensuring every plate, glass, and service moment is backed
by impeccable cleanliness, efficiency, and operational
flow.

Why This Role Matters

style="line-height: normal;">Cleanliness is
the foundation of culinary excellence.

As Cluster Chief Steward, you
will oversee all stewarding operations, ensuring kitchens, storage areas,
dishwashing systems, and back-of-house spaces operate efficiently, safely,
and in full compliance with brand and regulatory standards.

style="line-height: normal;">You will be responsible
for enabling culinary and service teams to perform at their best by ensuring
the right tools, cleanliness standards, and operational systems are always
in place.

This is a unique opportunity to shape stewarding excellence across two
properties and set benchmarks for operational hygiene in Dubai’s luxury
and lifestyle hospitality sector.

Be the Operational Backbone
Behind Culinary Excellence

You will lead, train, and empower
stewarding teams across both properties while working closely with Culinary,
Restaurants & Bars, Engineering, and Hygiene teams.

style="line-height: normal;">From restaurant service
support and banquet operations to kitchen sanitation, waste management,
and equipment readiness, you will ensure every back-of-house operation supports
seamless guest-facing experiences.

What We’ll Support You
to Do

style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">• Drive Stewarding Excellence & Compliance: Ensure
the highest standards of hygiene, sanitation, and kitchen operational
support
• Build High-Performing
Stewarding Teams: Recruit, train, and develop skilled stewarding
professionals
• Enable
Culinary Operations: Ensure kitchens and service areas are fully equipped,
clean, and operationally efficient

The
Gig

style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">Reporting to the Cluster Director of Culinary,
the Cluster Chief Steward will oversee all stewarding operations
for InterContinental Residences Dubai Business Bay and Kimpton Sevn
Dubai.

• The Opportunity: Lead stewarding excellence across two distinct
hospitality brands
•
The Strategy: Ensure operational hygiene, efficiency, and compliance across all
culinary environments
•
The Impact: Create the operational foundation that enables world-class dining
experiences

You will be accountable for hygiene standards, stewarding team
performance, equipment management, and back-of-house operational readiness
across the cluster.

style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">Stay Human

style="line-height: normal;">At InterContinental
and Kimpton, excellence starts behind the scenes.

style="line-height: normal;">This role is about
discipline, pride, and care—ensuring that every guest experience is supported
by a spotless, safe, and efficient operational
environment.

style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">Your Day-to-Day

style="line-height: normal;">No two days are
the same; your responsibilities will span a range of operational and leadership
activities, including but not limited to:

style="line-height: normal;">Stewarding
Leadership & Standards

• Develop and implement cluster-wide
stewarding SOPs and hygiene standards
• Ensure compliance with HACCP, food safety, and local regulatory
requirements
• Conduct
regular audits of kitchens, storage areas, and back-of-house
spaces
• Maintain cleanliness
benchmarks aligned with brand standards

Operational
Excellence

style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">• Oversee daily stewarding operations across
restaurants, bars, banquets, and IRD
• Ensure dishwashing systems, waste management, and cleaning schedules
run efficiently
• Monitor
chemical usage, equipment maintenance, and inventory of stewarding
supplies
• Support kitchen
readiness for service periods and peak demand

style="line-height: normal;">Team Leadership
& Development

• Lead, coach, and develop stewarding
teams across both properties
• Build a culture of discipline, accountability, and pride in operational
excellence
• Conduct training
on hygiene, safety, and equipment handling
• Ensure adequate staffing and scheduling to support
operations

Support to Culinary & Service
Teams

style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">• Work closely with chefs and F&B leaders to ensure
operational readiness
• Provide
support for banquets, events, and high-volume service
periods
• Ensure timely availability
of clean equipment, utensils, and service ware
style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">• Resolve operational challenges impacting kitchen
efficiency

Pre-Opening Stewarding Excellence (Kimpton Sevn
Dubai)

style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">• Recruit and train stewarding team for pre-opening
operations
• Set up stewarding
systems, workflows, and SOPs for launch readiness
style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">• Ensure kitchen and BOH spaces are operationally ready
prior to opening
• Support
pre-opening trial operations and mock service runs

style="line-height: normal;">Financial &
Operational Control

• Manage stewarding labor budgets
and operational costs
• Control
chemical, cleaning supply, and equipment expenses
style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">• Optimize resource utilization and reduce
waste

Cross-Functional Collaboration

style="line-height: normal;">• Partner with Culinary,
Engineering, Hygiene, and F&B Operations teams
style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">• Ensure alignment on kitchen design, workflow,
and operational efficiency
• Support audits, inspections, and compliance
reporting

style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">What Success Looks
Like

style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">• Consistently high hygiene and sanitation standards
across all BOH areas
• Fully
operational, efficient, and well-maintained stewarding
systems
• Strong, trained,
and motivated stewarding teams
• Successful pre-opening stewarding setup at Kimpton Sevn
Dubai
• Seamless support
to culinary and service operations across the cluster

style="line-height: normal;">Who This Role
Is Perfect For

style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">• A disciplined, detail-oriented stewarding or hygiene
operations leader
•
Experienced in multi-outlet or multi-property hospitality
environments
• Strong
in team leadership, training, and operational systems
style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">• Passionate about hygiene, safety, and operational
excellence
• Energized
by pre-opening and high-performance environments

style="line-height: normal;">What We Need
From You

style="font-family: "Times New Roman", serif;">Ideally, you bring some (or all) of the following qualifications
and experience

style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">Education

style="line-height: normal;">• Diploma or Bachelor’s
degree in Hospitality Management or related field preferred

style="line-height: normal;">Experience

• 8–12 years of progressive stewarding
or kitchen operations experience in luxury hotels
style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">• Experience in multi-outlet or cluster operations
strongly preferred
•
Pre-opening experience highly desirable
• Strong knowledge of HACCP and hygiene compliance
standards

Personal Attributes

style="line-height: normal;">• Highly organized,
disciplined, and detail-focused
• Strong leadership and team development skills
style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">• Operationally hands-on
and solution-oriented
• Committed
to cleanliness, safety, and efficiency
• Collaborative and calm under pressure

style="line-height: normal;">What You
Can Expect from Us

At InterContinental Residences Dubai
Business Bay & Kimpton Sevn Dubai, part of IHG Hotels & Resorts,
we believe our success begins with our people.

style="line-height: normal;">We invest in you through
competitive compensation, global travel privileges, and meaningful career growth
opportunities within one of the world’s most respected hospitality
groups.

We are proud to be an equal opportunity employer. We are committed
to providing fair and inclusive employment opportunities to all colleagues
and applicants, regardless of race, colour, ethnicity, national origin,
religion, gender, gender identity or expression, sexual orientation, age,
disability, marital or family status, veteran status, or any other protected
characteristic under applicable law.

Through our myWellbeing framework,
we actively support the physical, mental, and emotional wellbeing of our
teams—because when our people are supported and thriving, they create
exceptional experiences for our guests and each other.

style="line-height: normal;">A Culture
of Connection, Craft & Care

At InterContinental Residences Dubai
Business Bay & Kimpton Sevn Dubai, we are united by a culture built
on connection, craft, and care.

Connection is at the heart of how
we work—how we collaborate as colleagues, engage with our guests, and build
relationships that last beyond a single stay.

style="line-height: normal;">Craft defines our
approach to hospitality.

We take pride in the details, the discipline, and the consistency that transform
service into memorable experiences.

Care is what brings it all to life.
We care deeply for our guests, for one another, and for the communities we
are part of. It is reflected in every interaction, every gesture, and every
decision we make.

style="color: black; font-family: "Times New Roman", serif;"> style="font-size: 12pt;">Together, these values create a workplace where people
feel supported, empowered, and inspired to deliver hospitality at its very
best.

Ready to Shape the Guest Experience?

style="line-height: normal;">If you don’t meet every
requirement but believe you bring the right energy, leadership, and passion
for people—we’d still love to hear from you.

style="line-height: normal;">Join us and be part
of shaping two distinctive hospitality experiences in Dubai—where your ideas,
personality, and expertise will help define how guests connect, unwind,
and remember us.