Outlet Manager

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Saudi Arabia, Riyad
Job Description

What is the job?

style="font-size: 8pt; line-height: 120%;">We are seeking a dynamic
and experienced Outlet Manager to oversee the daily operation
of our Brazilian churrascaria restaurant. In this role, you will be responsible
for ensuring exceptional service, managing staff, and optimizing operational
efficiency while creating memorable experiences for our guests. The ideal
candidate will possess strong leadership skills, a passion for hospitality,
and a deep understanding of food and beverage management.

style="line-height: normal; margin-bottom: 0cm; vertical-align: baseline;"> style="color: black;">A little taste
of your day-to-day:

  • Operational Management: Oversee the daily
    operations of the outlet, ensuring that service standards and guest expectations
    are consistently met and exceeded.

  • style="line-height: normal; margin-bottom: 0cm; vertical-align: baseline;"> style="color: black;">Staff Management: Recruit,
    train, and supervise outlet staff, fostering a positive work environment
    and encouraging professional development.

  • style="line-height: normal; margin-bottom: 0cm; vertical-align: baseline;"> style="color: black;">Guest Engagement: Interact
    with guests to provide personalized service, gather feedback, and address any
    concerns or special requests.

  • Financial Performance: Monitor and manage
    the outlet’s budget, including labor costs, food and beverage costs, and overall
    financial performance, striving to achieve profitability
    targets.

  • style="color: black;">Menu Development:
    Collaborate with the culinary team to develop and update the menu, incorporating
    seasonal items and promotions that align with guest preferences and market
    trends.

  • style="color: black;">Inventory Control: Oversee
    inventory management, including ordering and maintaining stock levels, ensuring
    that all supplies are readily available while minimizing
    waste.

  • style="color: black;">Quality Assurance: Ensure
    compliance with health and safety regulations, maintaining high standards
    of cleanliness and sanitation throughout
    the outlet.

  • Event
    Coordination: Assist in planning and executing special events, promotions,
    and private functions, ensuring seamless service and guest
    satisfaction.

  • Reporting:
    Prepare regular reports on outlet performance, staff productivity, and guest
    feedback, presenting findings to upper management and making recommendations
    for improvement

    style="font-size: 8pt;"> 

What we need
from you:

 

style="list-style-type: disc;">
  • style="font-size: 8pt;">Bachelor’s degree / higher education qualification /
    equivalent in Hotel Management, culinary arts, or related
    field 

  • style="font-size: 8pt;">4+ years’ related experience, including management
    experience in a similar restaurant concept or high-volume business
    environment

  • style="font-size: 8pt;">Must speak fluent Portuguese and English, Arabic
    and other languages are a bonus

  • Must obtain certifications or permits
    as required by local governmental agencies.

  • style="line-height: normal; margin-bottom: 0cm; vertical-align:
    baseline;"> 

    What we expect beyond technical
    know-how:

     

    style="list-style-type: disc;">
  • style="font-size: 8pt;">Emotional intelligence: Reading the room, sensing staff
    morale, handling guest emotions calmly, and adapting your approach to different
    personalities — this is huge in hospitality

  • style="line-height: normal; margin-bottom: 0cm; vertical-align: baseline;"> style="color: black;">Leadership by example:
    Being visible on the floor, stepping in during pressure moments, modelling
    service standards, discipline, and work ethic. Teams follow what they see,
    not what they’re told

  • style="font-size: 8pt;">Communication & clarity: Clear briefings,
    constructive feedback, active listening, and the ability to translate vision
    into simple daily actions for the team

  • style="line-height: normal; margin-bottom: 0cm; vertical-align: baseline;"> style="color: black;">Accountability &
    ownership: Taking responsibility for results — good or bad. Strong managers
    don’t pass blame; they fix issues and follow
    through

  • style="font-size: 8pt;">People development mindset: Coaching, mentoring,
    spotting potential, and genuinely wanting the team to grow.

    This reduces turnover and builds loyalty

  • style="line-height: normal; margin-bottom: 0cm; vertical-align: baseline;"> style="color: black;">Calm under pressure: Service
    will go wrong. Guests will complain. Staff will call in sick. A good manager
    stays composed and solution-focused

  • style="line-height: normal; margin-bottom: 0cm; vertical-align: baseline;"> style="color: black;">Guest-centric thinking:
    Understanding that every decision — staffing, pacing, tone — ultimately impacts
    the guest experience

  • style="font-size: 8pt;">Cultural sensitivity & respect: Especially
    in diverse teams: fairness, inclusion, and respect build trust
    and performance

  • style="font-size: 8pt;">Adaptability & problem-solving: Quick thinking,
    flexibility, and making sound decisions with incomplete
    information

  • style="font-size: 8pt;">Integrity & consistency: Being fair, ethical,
    and consistent in standards and discipline — this builds credibility
    fast

  • style="font-size: 8pt;">What you can expect
    from us:

     

    style="font-size: 8pt;">We give our people everything they need to succeed.
    From a competitive salary that rewards all your hard work to a wide range
    of benefits designed to help you live your best work life – including a full
    uniform, impressive room discounts and some of the best training in
    the business. 

     

    Our mission is to welcome everyone
    and create inclusive teams where we celebrate difference and encourage
    colleagues to bring their whole selves to work.

    IHG Hotels & Resorts provides equal employment opportunities to applicants
    and employees without regard to race, color, religion, sex, sexual orientation,
    gender identity, national origin, protected veteran status, or disability.
    We promote a culture of trust, support, and acceptance. Always welcoming
    different backgrounds, experiences, and perspectives. 

    style="line-height: normal; margin-bottom: 0cm; vertical-align: baseline;"> style="color: black;">IHG gives every member
    of the team the room they need to belong, grow and make a difference in
    a collaborative environment. We know that to work well, we need to feel well –
    both inside and outside of work – and through our myWellbeing framework, we
    are committed to supporting wellbeing in your health, lifestyle,
    and workplace.  

     

    So, join us and you’ll become part of our
    ever-growing global family.