What is the job?
style="font-size: 8pt; line-height: 120%;">We are seeking a dynamic
and experienced Outlet Manager to oversee the daily operation
of our Brazilian churrascaria restaurant. In this role, you will be responsible
for ensuring exceptional service, managing staff, and optimizing operational
efficiency while creating memorable experiences for our guests. The ideal
candidate will possess strong leadership skills, a passion for hospitality,
and a deep understanding of food and beverage management.
Operational Management: Oversee the daily
operations of the outlet, ensuring that service standards and guest expectations
are consistently met and exceeded.
Financial Performance: Monitor and manage
the outlet’s budget, including labor costs, food and beverage costs, and overall
financial performance, striving to achieve profitability
targets.
style="color: black;">Menu Development:
Collaborate with the culinary team to develop and update the menu, incorporating
seasonal items and promotions that align with guest preferences and market
trends.
style="color: black;">Inventory Control: Oversee
inventory management, including ordering and maintaining stock levels, ensuring
that all supplies are readily available while minimizing
waste.
style="color: black;">Quality Assurance: Ensure
compliance with health and safety regulations, maintaining high standards
of cleanliness and sanitation throughout
the outlet.
Event
Coordination: Assist in planning and executing special events, promotions,
and private functions, ensuring seamless service and guest
satisfaction.
Reporting:
Prepare regular reports on outlet performance, staff productivity, and guest
feedback, presenting findings to upper management and making recommendations
for improvement
style="font-size: 8pt;">
What we need
from you:
style="font-size: 8pt;">Bachelor’s degree / higher education qualification /
equivalent in Hotel Management, culinary arts, or related
field
style="font-size: 8pt;">4+ years’ related experience, including management
experience in a similar restaurant concept or high-volume business
environment
style="font-size: 8pt;">Must speak fluent Portuguese and English, Arabic
and other languages are a bonus
Must obtain certifications or permits
as required by local governmental agencies.
What we expect beyond technical
know-how:
style="font-size: 8pt;">Emotional intelligence: Reading the room, sensing staff
morale, handling guest emotions calmly, and adapting your approach to different
personalities — this is huge in hospitality
style="font-size: 8pt;">Communication & clarity: Clear briefings,
constructive feedback, active listening, and the ability to translate vision
into simple daily actions for the team
style="font-size: 8pt;">People development mindset: Coaching, mentoring,
spotting potential, and genuinely wanting the team to grow.
This reduces turnover and builds loyalty
style="font-size: 8pt;">Cultural sensitivity & respect: Especially
in diverse teams: fairness, inclusion, and respect build trust
and performance
style="font-size: 8pt;">Adaptability & problem-solving: Quick thinking,
flexibility, and making sound decisions with incomplete
information
style="font-size: 8pt;">Integrity & consistency: Being fair, ethical,
and consistent in standards and discipline — this builds credibility
fast
style="font-size: 8pt;">What you can expect
from us:
style="font-size: 8pt;">We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including a full
uniform, impressive room discounts and some of the best training in
the business.
Our mission is to welcome everyone
and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our
ever-growing global family.