A
Role That Brings Exceptional Service, Convenience & Personalised Hospitality
Together – The IRD Identity
At Kimpton Sevn Dubai, In-Room Dining
is more than a service—it is an extension of our hospitality, delivered directly
to our guests wherever they choose to enjoy it.
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Whether it's a leisurely
breakfast overlooking the city, a business lunch between meetings, a late-night
craving, or a special celebration in the comfort of a suite, every order
represents an opportunity to create memorable moments through thoughtful service
and seamless execution.
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style="font-size: 12pt;">We are looking for an Assistant IRD Manager who
can support this vision through operational excellence, team leadership, and
a genuine passion for delivering exceptional guest
experiences.
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style="font-size: 12pt;">You are not only supporting a department—you
are helping create personalised hospitality experiences that define luxury
and convenience.
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style="font-size: 12pt;">One Call. One Experience. One Exceptional
Standard.
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style="font-size: 12pt;">At Kimpton Sevn Dubai, every IRD interaction
matters.
As Assistant IRD Manager, you help ensure:
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• Efficient and seamless
delivery of In-Room Dining services• Exceptional guest experiences through personalised
service• Consistent operational
excellence across all shifts• Strong coordination between culinary and service
teams• Timely, accurate,
and memorable service deliveryYou help create an operation defined
by responsiveness, quality, and genuine hospitality.
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Why This Role
Matters
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style="font-size: 12pt;">In-Room Dining plays a vital role in the overall guest
journey.
In this role, you support the F&B Operations Manager
by:
• Delivering the hotel's service philosophy through exceptional IRD
experiences
• Supervising daily
operations and maintaining service standards
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style="font-size: 12pt;">• Supporting team development, engagement,
and performance
• Ensuring
efficient order-taking, preparation coordination, and delivery
execution
• Maintaining
operational discipline while creating memorable guest
interactions
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style="font-size: 12pt;">You are a key contributor to guest satisfaction
and operational success every day.
Be the Leader Behind
the Experience
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style="font-size: 12pt;">You are organised, proactive, and passionate about
service excellence.
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style="font-size: 12pt;">Through your leadership, you will:
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• Support the day-to-day
operation of the In-Room Dining department• Lead shifts and ensure seamless service
execution• Supervise order
accuracy, delivery standards, and guest satisfaction
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style="font-size: 12pt;">• Coach and develop IRD colleagues
and supervisors
• Foster
teamwork, efficiency, and service excellence throughout
the operation
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style="font-size: 12pt;">Your influence helps create memorable guest experiences
with every order delivered.
What We'll Support You
to Do
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style="font-size: 12pt;">Deliver Exceptional Guest
Experiences
• Ensure every guest interaction reflects Kimpton's personalised
hospitality culture.
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style="font-size: 12pt;">Support a High-Performing Team
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• Develop talent while
fostering collaboration, engagement, and accountability.
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Maintain Operational
Excellence• Uphold service standards, efficiency, and consistency across all
aspects of IRD operations.
Drive Service Quality & Revenue
Opportunities
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style="font-size: 12pt;">• Support upselling initiatives and continuously
improve the guest dining experience.
The
Gig
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style="font-size: 12pt;">Reporting to the F&B Operations Manager,
the Assistant IRD Manager supports the leadership of the In-Room Dining
operation at Kimpton Sevn Dubai, helping deliver personalised, efficient,
and memorable dining experiences.
• The Opportunity: Be part of a luxury
lifestyle hotel's pre-opening team
• The Focus: Service excellence, operational leadership, and team
development
• The Impact: Help
create a seamless In-Room Dining experience that exceeds guest
expectations
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style="font-size: 12pt;">You will play a critical role in bringing the Kimpton
hospitality experience directly to our guests.
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Stay
Human
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style="font-size: 12pt;">At Kimpton, hospitality is always
personal.
In this role, you will:
• Lead with positivity, professionalism,
and integrity
• Foster
a culture of collaboration, care, and continuous learning
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style="font-size: 12pt;">• Encourage accountability, service excellence,
and innovation
• Bring
energy and enthusiasm into every guest interaction
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Every delivery reflects
our commitment to making guests feel genuinely cared
for.
Your Day-to-Day
No two days are the same; your
responsibilities will span operational, leadership, and guest service
activities, including but not limited to:
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IRD
Operations
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style="font-size: 12pt;">• Support daily In-Room Dining operations across all
service periods
• Ensure
efficient order-taking, preparation coordination, and delivery
execution
• Monitor service
standards and guest satisfaction throughout each shift
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style="font-size: 12pt;">• Ensure delivery times consistently meet established
service expectations
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style="font-size: 12pt;">Team Leadership
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• Supervise, train,
and motivate IRD team members• Conduct daily briefings and service preparations
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style="font-size: 12pt;">• Support colleague engagement, coaching,
and performance management
• Foster teamwork and collaboration across
departmentsGuest Experience
• Build positive relationships
with guests through personalised service
• Resolve guest concerns promptly
and professionally
• Identify
opportunities to exceed guest expectations
• Support service recovery initiatives when required
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Financial &
Operational Management• Assist with labour scheduling
and productivity management
• Support inventory control and operating supply
management
• Monitor revenue
opportunities through upselling and service enhancements
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style="font-size: 12pt;">• Support achievement of departmental financial
objectives
Quality, Hygiene & Compliance
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• Ensure compliance
with food safety, hygiene, and HACCP standards
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style="font-size: 12pt;">• Maintain health and safety procedures throughout
the operation
• Support
internal audits and corrective action plans• Uphold hotel brand standards and operational
policiesPre-Opening Support
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• Assist
with departmental setup and operational readiness
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style="font-size: 12pt;">• Participate in recruitment, onboarding, and training
activities
• Support development
and implementation of SOPs• Participate in mock services and opening
preparations• Contribute
to service flow testing and process optimisation
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What Success
Looks Like
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style="font-size: 12pt;">• Consistently high guest satisfaction
scores
• Efficient and accurate
order delivery performance
• Strong team engagement and operational readiness
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style="font-size: 12pt;">• Positive guest feedback and service recovery
outcomes
• Achievement
of departmental service and financial targets
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style="font-size: 12pt;">• Successful pre-opening preparation
and launch
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style="font-size: 12pt;">Who This Role Is Perfect
For
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style="font-size: 12pt;">• Passionate hospitality professional ready for
a leadership opportunity
• Experienced in luxury hotel, restaurant, or In-Room Dining
operations
• Strong service-focused
leader with excellent organisational skills
• Detail-oriented and committed to operational
excellence
• Collaborative team
player who thrives in dynamic environments
• Passionate about creating exceptional guest
experiences
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style="font-size: 12pt;">What We Need
From You
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style="font-size: 12pt;">Ideally, you bring some (or all) of the following
qualifications and experience.
Education
• Diploma or degree in Hospitality
Management, Hotel Management, or a related field preferred
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Experience• 3–5 years of Food & Beverage
experience within upscale or luxury hospitality
environments
• Minimum
1–2 years in a supervisory or assistant management role
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style="font-size: 12pt;">• Previous In-Room Dining experience
preferred
• Luxury hotel
experience highly desirable
• Pre-opening experience is an advantage
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style="font-size: 12pt;">• GCC/Dubai experience
beneficial
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style="font-size: 12pt;">Personal
Attributes
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style="font-size: 12pt;">• Positive and engaging leadership
style
• Strong guest service
and relationship-building skills
• Calm, organised, and solutions-oriented under
pressure
• Detail-driven
with high service standards
• Passionate about coaching and developing others
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style="font-size: 12pt;">• Strong communication and interpersonal
skills
• Committed to delivering
memorable experiences through personalised hospitality and operational
excellence
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style="font-size: 12pt;">What You Can Expect
from Us
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style="font-size: 12pt;">At Kimpton Sevn Dubai, part of IHG Hotels &
Resorts, we believe our success begins with our people.
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We invest in you through
competitive compensation, global travel privileges, and meaningful career growth
opportunities within one of the world’s most respected hospitality
groups.We are proud to be an equal opportunity employer. We are committed
to providing fair and inclusive employment opportunities to all colleagues
and applicants, regardless of race, colour, ethnicity, national origin,
religion, gender, gender identity or expression, sexual orientation, age,
disability, marital or family status, veteran status, or any other protected
characteristic under applicable law.
Through our myWellbeing framework,
we actively support the physical, mental, and emotional wellbeing of our
teams—because when our people are supported and thriving, they create
exceptional experiences for our guests and each other
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Kimpton Sevn
Dubai: A Culture of Connection, Craft & Care
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At Kimpton Sevn Dubai,
you are not simply joining a team—you are becoming part of a culture that
is personal, thoughtful, and distinctly human.
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We are a close-knit,
collaborative community where trust is earned, individuality is valued,
and excellence is shaped through genuine care for people
and experience.
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style="font-size: 12pt;">We believe diverse perspectives strengthen our culture
and inspire creativity. We seek individuals who are naturally intuitive,
detail-oriented, and passionate about creating memorable moments that feel both
effortless and meaningful.
At Kimpton, hospitality is bold yet
refined, expressive yet intentional.
More than a place to stay, we create spaces where guests feel connected,
inspired, and truly welcomed—and where our teams feel empowered to bring their
personality, creativity, and craftsmanship to everything
they do.
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style="font-size: 12pt;">Ready to Shape Something
Distinctive?
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style="font-size: 12pt;">If you do not meet every requirement but believe
you bring the right energy, creativity, and passion for people, we would still
love to hear from you.
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style="font-size: 12pt;">Join Kimpton Sevn Dubai and be part of shaping a luxury
lifestyle experience where individuality is celebrated, ideas are valued,
and every detail contributes to something memorable.
