Key
Responsibilities:
data-end="560">Guest Experience
data-section-id="463lhu" data-start="561" data-end="670">Ensure all guests
receive a warm and professional welcome in line with Holiday Inn Express brand
standards.
data-end="754">Handle guest complaints, requests, and service recovery promptly
and effectively.
data-end="828">Monitor guest satisfaction and take corrective actions where
necessary.
data-end="891">Assist VIP guests and ensure special requests
are fulfilled.
data-end="919">Operational Management
data-end="1329">
data-end="1050">Supervise hotel operations during assigned shifts, including
Front Office, Housekeeping, Engineering, and Food & Beverage areas.
data-section-id="1h292em" data-start="1051" data-end="1139">Ensure smooth
coordination between departments to deliver a seamless guest experience.
data-section-id="75moks" data-start="1140" data-end="1262">Conduct regular
inspections of guest areas and back-of-house areas to maintain cleanliness,
safety, and brand standards.
data-end="1329">Monitor room inventory, occupancy, and operational
requirements.
data-end="1350">Team Leadership
data-section-id="1w7acgf" data-start="1351" data-end="1409">Support, guide,
and motivate team members during shifts.
data-start="1410" data-end="1505">Ensure team members comply with company
policies, grooming standards, and service procedures.
data-section-id="1x8vo8h" data-start="1506" data-end="1578">Conduct shift
briefings and communicate important operational updates.
data-section-id="96co4l" data-start="1580" data-end="1610">Financial
Responsibilities
data-section-id="7knoy6" data-start="1611" data-end="1683">Monitor daily revenue
opportunities and support upselling initiatives.
data-section-id="gwe62r" data-start="1684" data-end="1755">Ensure proper cash
handling and compliance with financial procedures.
data-section-id="jnaiip" data-start="1756" data-end="1821">Assist in controlling
operational costs and minimizing wastage.
data-start="1823" data-end="1846">Safety & Compliance
data-start="1847" data-end="2047">
data-end="1937">Ensure compliance with IHG policies, local regulations, fire
and life safety procedures.
data-end="1989">Respond effectively to emergencies and incidents.
data-section-id="z7dobo" data-start="1990" data-end="2047">Maintain security
awareness and safeguard hotel assets.
data-start="2049" data-end="2074">Administrative Duties
data-start="2075" data-end="2272">
data-end="2133">Prepare and maintain shift reports and incident reports.
data-section-id="1ii3s65" data-start="2134" data-end="2187">Follow up
on maintenance issues and guest requests.
data-start="2188" data-end="2272">Coordinate with department heads regarding
operational matters and guest feedback.
data-start="2274" data-end="2292">Qualifications:
data-end="2619">
data-end="2361">Bachelor's degree or Diploma in Hotel Management or related
field.
data-end="2441">Minimum 3–5 years of hotel operations experience, preferably
in Front Office.
data-end="2508">Previous supervisory experience in a branded hotel
is preferred.
data-end="2555">Good communication and interpersonal skills.
data-section-id="16ge2rc" data-start="2556" data-end="2619">Proficiency in hotel
management systems and Microsoft Office.
