Canary Riverside Plaza London, Vignette Collection is
on the lookout for a dynamic Front Office Manager to inspire
and lead!
style="font-family: Calibri, sans-serif;">Join the excitement and become
part of the team at Canary Riverside Plaza London, Vignette Collection by IHG -
a landmark addition to the capital’s luxury lifestyle
scene.
Joining the IHG portfolio in Summer 2026 as Canary
Riverside Plaza London, Vignette Collection - this exciting new
chapter marks the brand’s first property in London. Set in the heart of Canary
Wharf with stunning views across the River Thames and London skyline, the hotel
features 142 luxurious guestrooms and suites, stylish dining spaces, meeting
and events facilities and access to a luxury health club, spa and pool. As part
of Vignette Collection, the hotel blends luxury hospitality with authentic,
experiential and considerate travel while celebrating individuality, locality
and meaningful guest experiences in one of London’s most dynamic
destinations.
As a Front Office Manager, your day-to-day will be driven
by our Guests needs, however you can expect to cover the following duties
and responsibilities (not all encompassing) …
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Managing our team of Front Office and Nights Team to support
them to providing our guests with heartfelt human connections – coaching,
mentoring and developing your teamCreating rotas for your team to ensure suitable cover
throughout the days and nightsWorking closely with other HODs and the Operations Manager
to continuously improve our service and identify areas which can be more
effective Dealing with any high-level service recoveries which require
additional support and training your team on how to deal with service recoveries
whilst encouraging promotion of our loyalty scheme and improving our Guest Love
scoresWorking
a variety of shifts including Days, Nights and Evenings (Weekends and Bank
Holidays included) so you will have to be flexible and willing to work around
Hotel demands
We are searching for someone who is passionate about
people, thrives on delivering authentic service and takes pride in creating
thoughtful guest experiences.
In addition to this, we are looking for someone who has….
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Previous experience in a Front Office Manager or senior Front
Office leadership role within a hotel environment.
style="font-family: Calibri, sans-serif;">Proven ability to lead, coach
and develop Front Office and Nights teams to deliver exceptional guest
experiences.Strong people management skills with experience in rota planning,
performance management and team development.
style="font-family: Calibri, sans-serif;">Demonstrated success in handling
complex guest issues and service recovery situations with professionalism
and confidence.Excellent communication and stakeholder management skills with
the ability to collaborate effectively across departments.
style="font-family: Calibri, sans-serif;">Experience driving guest satisfaction,
loyalty programme engagement and service quality
initiatives.Strong organisational skills with the ability to manage multiple
priorities in a fast-paced operational environment.
style="font-family: Calibri, sans-serif;">Flexible approach to working patterns,
with the ability to support the operational needs of a 24-hour hotel
business.
style="font-family: Calibri, sans-serif;">Joining our team means becoming part
of a luxury lifestyle brand that values individuality, authentic connections
and meaningful guest experiences. In return, we offer
a wide range of benefits and opportunities designed to support your wellbeing,
development and career grow such as…
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Financial security – A competitive salary,
guaranteed hours, a free meal on shift, paid
holidays! Growth and development – extensive training,
opportunities for career progression across the world. IHG has been recognised
as a ‘Best Employer 2025’ in the UK by Mercer.
style="font-family: Calibri, sans-serif;">Colleague
perks - worldwide discounted room rates
and discounted F&B whilst on employee rate (IHG has over 6,000 hotels
and growing), plus generous friends and family rate. Discounts through our
portal on your supermarket shop, experiences and loads of retailers on our perks
portal. Wellbeing –employee assistance programme
available 24/7 and much more!
If you are looking to join a hotel company where
you can be your authentic self, create meaningful connections and be part of
an exciting new chapter for Vignette Collection in London, click apply
today!
style="font-family: Calibri, sans-serif;">You must meet the legal
requirements to work in the UK.
lang="EN-US">As a Disability Confident Committed Employer, we are committed
to providing an inclusive and accessible recruitment process. Please let us know
if you require any adjustments or support at any stage, and your recruiter
will assist you accordingly.
At IHG Hotels &
Resorts, we are proud to be an equal opportunity employer. We firmly believe
that all our colleagues deserve to be treated equally and have the same
opportunities to develop and grow their skills within our business and provide
equal employment opportunities to all applicants and colleagues without regard
to an individual's, race, colour, ethnicity, national origin, religion, sex,
sexual orientation, gender identity or expression, age, disability, marital
or familial status, veteran status or any other characteristic protected
by law.
