A Role That Creates
Connections, Not Just Experiences
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At Kimpton Sevn Dubai,
we believe the best memories are made through people.
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We're looking for
a Lifestyle Manager who naturally connects with others, understands the art
of personalised hospitality, and knows how to turn ordinary moments into
meaningful experiences.
style="font-family: "Times New Roman", serif;">This role is about curiosity, creativity, and genuine human connection.
You will be the face guests remember, the conversation they didn't expect,
and the thoughtful detail that transforms a stay into something
personal.
style="font-family: "Times New Roman", serif;">Working across the hotel, you will bring the Kimpton spirit to life
by creating experiences that feel authentic, individual, and effortlessly
memorable.
style="font-family: "Times New Roman", serif;">You are more than a host.
style="font-size: 12pt;">You are a connector, storyteller, and experience
curator.
style="font-family: "Times New Roman", serif;">Creating Moments That Matter
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At Kimpton Sevn, hospitality
is personal.
style="font-family: "Times New Roman", serif;">As a Lifestyle Manager, you will:
style="font-size: 12pt;">• Build authentic relationships with guests throughout
their stay
• Create personalised
experiences based on individual preferences
style="font-family: "Times New Roman", serif;">• Anticipate guest needs before they are expressed
style="font-family: "Times New Roman", serif;">• Champion guest recognition and emotional
engagement
• Bring the personality
of the hotel into every interaction
style="font-size: 12pt;">You create moments that guests talk about long after
they leave.
style="font-family: "Times New Roman", serif;">Why This Role Matters
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Guests may forget what
they did during their stay.
style="font-size: 12pt;">They rarely forget how they felt.
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In this role, you help shape
those feelings by:
style="font-family: "Times New Roman", serif;">• Creating meaningful guest connections
style="font-family: "Times New Roman", serif;">• Supporting guest loyalty and repeat visitation
style="font-family: "Times New Roman", serif;">• Enhancing the lifestyle identity of the hotel
style="font-family: "Times New Roman", serif;">• Acting as an advocate for guest needs
and preferences
• Building emotional
engagement throughout the guest journey
style="font-size: 12pt;">You transform hospitality into something genuinely
human.
style="font-family: "Times New Roman", serif;">Be the Personality Behind
the Experience
style="font-family: "Times New Roman", serif;">You are naturally engaging, approachable, and emotionally
intelligent.
style="font-family: "Times New Roman", serif;">Through your role, you will:
style="font-size: 12pt;">• Welcome guests as individuals, not room
numbers
• Build relationships with VIPs, repeat
guests, and long-stay residents
• Create
memorable moments tailored to each guest profile
style="font-family: "Times New Roman", serif;">• Celebrate special occasions and milestones
style="font-family: "Times New Roman", serif;">• Help guests discover the unique personality of Kimpton Sevn
Dubai
Your
presence becomes part of the guest experience itself.
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What We'll Support
You to Do
style="font-family: "Times New Roman", serif;">Create Memorable Guest Experiences
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Deliver thoughtful
and personalised experiences that exceed expectations.
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Strengthen Guest
Relationships
style="font-family: "Times New Roman", serif;">Build trust, loyalty, and genuine connections
with guests.
style="font-family: "Times New Roman", serif;">Champion Guest Recognition
style="font-size: 12pt;">Ensure every guest feels seen, valued,
and remembered.
style="font-family: "Times New Roman", serif;">Bring the Lifestyle Brand to Life
style="font-size: 12pt;">Represent the personality, culture, and energy
of Kimpton Sevn Dubai.
style="font-size: 12pt;">The Gig
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Reporting to the Guest
Experience Manager, the Lifestyle Manager is responsible for creating
personalised guest experiences and fostering meaningful relationships
that strengthen guest satisfaction and loyalty.
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• The Opportunity: Become
one of the most recognised faces of the hotel
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• The Focus: Guest engagement, recognition, and personalised
hospitality• The Impact: Create
memorable experiences that drive loyalty and advocacy
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You will be at the centre
of the human side of hospitality.
style="font-size: 12pt;">Stay Human
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At Kimpton, we believe
hospitality should feel personal.
style="font-size: 12pt;">In this role, you will:
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• Lead with authenticity
and warmth• Create genuine emotional
connections with guests• Celebrate
individuality and personal expression• Deliver
service that feels natural rather than scripted
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You make people feel
they belong.
style="font-family: "Times New Roman", serif;">Your Day-to-Day
style="font-size: 12pt;">No two days are the same; your responsibilities
will span a range of guest-focused and collaborative activities, including
but not limited to:
style="font-family: "Times New Roman", serif;">Guest Connection & Relationship
Building
style="font-family: "Times New Roman", serif;">• Welcome and engage with guests throughout their
stay
• Build strong relationships with VIPs,
repeat guests, and long-stay guests
• Maintain
visibility within public areas and guest touchpoints
style="font-family: "Times New Roman", serif;">• Support personalised guest recognition initiatives
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Experience
Curation
style="font-family: "Times New Roman", serif;">• Create tailored experiences based on guest interests
and preferences
• Coordinate amenities,
surprises, celebrations, and special occasions
style="font-family: "Times New Roman", serif;">• Support unique guest requests and memorable
moments
• Recommend local experiences
and lifestyle activities
style="font-family: "Times New Roman", serif;">Guest Advocacy
style="font-size: 12pt;">• Act as the voice of the guest within hotel
operations
• Share guest preferences
and insights with operational teams
• Ensure
guest expectations are communicated and delivered
effectively
• Support seamless service
delivery across departments
style="font-size: 12pt;">Feedback & Service
Recovery
style="font-family: "Times New Roman", serif;">• Engage with guests to gather feedback
and insights
• Address concerns
with empathy and professionalism
• Support
service recovery efforts that strengthen guest loyalty
style="font-family: "Times New Roman", serif;">• Identify opportunities for continuous improvement
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Lifestyle
Experiences & Activations
style="font-size: 12pt;">• Support guest events, social experiences, and hotel
activations
• Encourage guest
participation in hotel experiences
• Contribute
creative ideas that enhance guest engagement
style="font-family: "Times New Roman", serif;">• Help build a sense of community within the hotel
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Pre-Opening
Responsibilities
style="font-family: "Times New Roman", serif;">• Assist in developing guest recognition
programmes
• Support creation of guest
preference tracking systems
•
Participate in training and culture-building initiatives
style="font-family: "Times New Roman", serif;">• Contribute to service journey design and opening readiness
activities
style="font-family: "Times New Roman", serif;">What Success Looks Like
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• Exceptional guest feedback
and recognition scores• Strong relationships
with VIP and repeat guests• High
levels of guest engagement and loyalty
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• Consistent delivery of personalised experiences
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• Positive contribution to the hotel's lifestyle
identity• Successful support of pre-opening guest
experience
initiatives
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Who This Role
Is Perfect For
style="font-family: "Times New Roman", serif;">• Naturally charismatic and relationship-driven hospitality
professional
• Passionate about people,
experiences, and storytelling
• Strong
communicator with excellent interpersonal skills
style="font-family: "Times New Roman", serif;">• Curious, creative, and emotionally intelligent
style="font-family: "Times New Roman", serif;">• Detail-oriented and highly organised
style="font-family: "Times New Roman", serif;">• Energised by creating memorable moments
for others
style="font-family: "Times New Roman", serif;">What We Need From You
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Ideally, you bring some (or
all) of the following qualifications and experience:
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Education
style="font-size: 12pt;">• Hospitality, Tourism, Guest Experience,
Communications, or related qualification preferred
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Experience
style="font-size: 12pt;">• 3–5 years in Guest Relations, VIP Services, Front
Office, or luxury hospitality operations
style="font-family: "Times New Roman", serif;">• Experience within lifestyle or luxury hotels
preferred
• Strong understanding
of personalised guest engagement and service culture
style="font-family: "Times New Roman", serif;">• Pre-opening experience is advantageous
style="font-family: "Times New Roman", serif;">• GCC/Dubai experience beneficial
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Personal
Attributes
style="font-family: "Times New Roman", serif;">• Warm, authentic, and naturally engaging
style="font-family: "Times New Roman", serif;">• Strong emotional intelligence and empathy
style="font-family: "Times New Roman", serif;">• Excellent communication and relationship-building
skills
• Proactive and intuitive in anticipating
guest needs
• Creative
and experience-focused mindset
• Passionate
about creating meaningful human connections
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What You Can Expect
from Us
style="font-family: "Times New Roman", serif;">At Kimpton Sevn Dubai, part of IHG Hotels & Resorts, we believe our
success begins with our people.
style="font-size: 12pt;">We invest in you through competitive compensation,
global travel privileges, and meaningful career growth opportunities within one
of the world’s most respected hospitality groups.
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We are proud to be an equal
opportunity employer. We are committed to providing fair and inclusive
employment opportunities to all colleagues and applicants, regardless of race,
colour, ethnicity, national origin, religion, gender, gender identity
or expression, sexual orientation, age, disability, marital or family status,
veteran status, or any other protected characteristic under applicable
law.Through our
myWellbeing framework, we actively support the physical, mental, and emotional
wellbeing of our teams—because when our people are supported and thriving,
they create exceptional experiences for our guests and each
other
style="font-family: "Times New Roman", serif;">Kimpton Sevn Dubai: A Culture of Connection, Craft &
Care
style="font-family: "Times New Roman", serif;">At Kimpton Sevn Dubai, you are not simply joining a team—you are becoming
part of a culture that is personal, thoughtful, and distinctly
human.
style="font-family: "Times New Roman", serif;">We are a close-knit, collaborative community where trust is earned,
individuality is valued, and excellence is shaped through genuine care
for people and experience.
style="font-size: 12pt;">We believe diverse perspectives strengthen our culture
and inspire creativity. We seek individuals who are naturally intuitive,
detail-oriented, and passionate about creating memorable moments that feel both
effortless and meaningful.
style="font-size: 12pt;">At Kimpton, hospitality is bold yet refined, expressive
yet intentional. More than a place to stay, we create spaces where guests feel
connected, inspired, and truly welcomed—and where our teams feel empowered
to bring their personality, creativity, and craftsmanship to everything
they do.
style="font-family: "Times New Roman", serif;">Ready to Shape Something
Distinctive?
style="font-family: "Times New Roman", serif;">If you do not meet every requirement but believe you bring the right
energy, creativity, and passion for people, we would still love to hear
from you.
style="font-family: "Times New Roman", serif;">Join Kimpton Sevn Dubai and be part of shaping a luxury lifestyle
experience where individuality is celebrated, ideas are valued, and every detail
contributes to something memorable.
