A Role
That Brings Leadership, Service Excellence & Guest Experience
Together
style="font-size: 12pt;">At Kimpton Sevn Dubai, we are looking for a Guest
Experience Manager (Front Desk Manager) who understands that the Front Desk
is more than a place—it is the heartbeat of the guest journey.
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This role is about
creating seamless arrivals, memorable departures, and exceptional experiences
in between. You will lead the Front Office team to deliver personalised service,
operational excellence, and genuine hospitality while ensuring every guest
interaction reflects the unique personality of Kimpton.
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Working closely
with all hotel departments, you will create an environment where guests feel
welcomed, recognised, and cared for from the very first moment.
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You are the leader
behind the first impression and the lasting memory.
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One Arrival.
One Experience. One Lasting Impression.
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At Kimpton Sevn,
the Front Desk is not simply a transactional touchpoint—it is where connections
begin.As Guest Experience Manager, you ensure:
• Seamless and efficient guest arrivals
and departures
• Personalised service
throughout the guest journey
• Strong
guest engagement and satisfaction across all touchpoints
style="font-size: 12pt;">• Consistent operational excellence and service
delivery standards
• A highly motivated
and guest-focused Front Office team
You transform routine interactions into
memorable experiences.
style="font-size: 12pt;">Why This Role Matters
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In a lifestyle
hotel, guest experience starts and ends at the Front Desk.
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In this role,
you support the Director of Front Office by:• Leading daily Front Office operations
and service delivery
• Creating
exceptional guest experiences that drive loyalty and advocacy
style="font-size: 12pt;">• Supporting revenue opportunities through effective
room management and upselling
•
Building a positive and engaged Front Office culture
style="font-size: 12pt;">• Ensuring operational efficiency while maintaining
personalised hospitality
style="font-size: 12pt;">You ensure every guest feels genuinely welcomed
and valued.
style="font-size: 12pt;">Be the Leader Behind the Guest
Journey
style="font-size: 12pt;">You are a visible, approachable, and service-driven
leader.
Through your role, you will:
• Lead and inspire the Front Office team
to deliver exceptional service
• Create
memorable arrival and departure experiences
• Support VIP, repeat guest, and loyalty programme
recognition
• Resolve guest concerns
professionally and proactively
• Build
strong relationships with guests and colleagues alike
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Your leadership
creates confidence, consistency, and connection.
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What We'll
Support You to Do
style="font-size: 12pt;">Deliver Exceptional Front Office
Operations
Lead daily operations with efficiency, professionalism, and attention
to detail.
Elevate Guest Satisfaction
Create personalised and memorable guest
experiences that exceed expectations.
Develop and Inspire Teams
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Coach, mentor,
and empower Front Office colleagues to perform at their best.
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Strengthen Service
CultureEmbed Kimpton's lifestyle hospitality philosophy into every guest
interaction.
style="font-size: 12pt;">The Gig
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Reporting to
the Director of Front Office, the Guest Experience Manager (Front Desk Manager)
oversees the day-to-day operation of the Front Desk and Guest Services functions
at Kimpton Sevn Dubai.
style="font-size: 12pt;">• The Opportunity: Lead the team responsible
for creating first and last impressions
• The Focus: Guest experience, operational excellence, and team
leadership
• The Impact: Deliver
exceptional service while driving engagement, loyalty, and operational
performance
You will be at the centre of the guest experience
journey.
Stay Human
At Kimpton, hospitality is personal
by design.
In this role, you will:
style="font-size: 12pt;">• Lead with empathy, authenticity, and genuine
care
• Create meaningful connections
with guests and colleagues
• Foster
a culture of warmth and personalised service
• Represent the personality and spirit of the hotel
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You help transform
hospitality into human connection.
Your
Day-to-Day
style="font-size: 12pt;">No two days are the same; your responsibilities
will span a range of operational and collaborative activities, including but
not limited to:
style="font-size: 12pt;">Front Office Operations
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• Oversee daily
Front Desk operations and guest service delivery
style="font-size: 12pt;">• Ensure efficient check-in, check-out, and room
allocation processes
• Monitor guest
flow and operational performance throughout the day
style="font-size: 12pt;">• Ensure compliance with hotel policies, procedures,
and service standards
style="font-size: 12pt;">Guest Experience &
Satisfaction
style="font-size: 12pt;">• Actively engage with guests to understand their needs
and preferences
• Ensure VIP, repeat
guest, and loyalty programme recognition standards
are maintained
• Handle guest concerns
and service recovery situations professionally
• Drive guest satisfaction through proactive engagement and personalised
service
Team Leadership & Development
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• Lead, coach,
and mentor Front Office colleagues and supervisors
style="font-size: 12pt;">• Conduct daily briefings and operational communication
sessions
• Support training,
development, and performance management initiatives
style="font-size: 12pt;">• Promote teamwork, engagement,
and accountability
style="font-size: 12pt;">Revenue & Commercial
Awareness
style="font-size: 12pt;">• Support room inventory management and room assignment
strategies
• Identify opportunities
for room upgrades and upselling initiatives
• Monitor Front Office productivity and operational
efficiency
• Contribute to achievement
of departmental revenue objectives
Cross-Department
Collaboration
style="font-size: 12pt;">• Work closely with Housekeeping, Reservations,
F&B, Engineering, and Security teams
• Ensure seamless communication regarding guest needs and operational
priorities
• Support hotel-wide guest
experience initiatives and service delivery
Quality Assurance &
Compliance
style="font-size: 12pt;">• Monitor service quality and guest feedback
trends
• Ensure compliance with brand
standards and operational procedures
•
Support audit requirements and reporting processes
style="font-size: 12pt;">• Drive continuous improvement initiatives within Front
Office operations
style="font-size: 12pt;">Pre-Opening Support
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• Assist with Front
Office pre-opening planning and setup activities
style="font-size: 12pt;">• Support recruitment, onboarding, and training
programmes
• Participate in SOP
development and operational readiness exercises
style="font-size: 12pt;">• Assist with testing, simulations, and opening
preparations
style="font-size: 12pt;">What Success Looks Like
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• High guest
satisfaction and positive service feedback scores
style="font-size: 12pt;">• Efficient and seamless Front Office
operations
• Strong team engagement
and performance levels• Consistent
delivery of Kimpton brand standards•
Effective guest recovery and problem resolution outcomes
style="font-size: 12pt;">• Successful contribution to pre-opening readiness
and hotel launch
style="font-size: 12pt;">Who This Role Is Perfect
For
• Service-driven hospitality leader with strong operational
expertise
• Passionate about creating
memorable guest experiences
•
Experienced Front Office professional with leadership capability
style="font-size: 12pt;">• Strong communicator with excellent interpersonal
skills
• Highly organised, proactive,
and solution-oriented
• Comfortable
leading teams in a fast-paced lifestyle hotel environment
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What We Need
From You
style="font-size: 12pt;">Ideally, you bring some (or all) of the following
qualifications and experience:
style="font-size: 12pt;">Education
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• Diploma or Degree
in Hospitality Management, Business Administration, or related field
preferredExperience
• 4–6 years of Front Office experience
in upscale, lifestyle, or luxury hotels
• Minimum 2 years in a supervisory or management Front Office
role
• Experience with Opera PMS
or similar hotel management systems
•
Pre-opening experience is an advantage
• GCC/Dubai experience beneficial
Personal
Attributes
style="font-size: 12pt;">• Warm, approachable, and guest-focused
personality
• Strong leadership
and coaching capabilities
• Excellent
communication and interpersonal skills
• Calm and confident under pressure
• Organised, detail-oriented, and solution-driven
style="font-size: 12pt;">• Commercially aware with strong operational
understanding
• Passionate about
service excellence and creating memorable experiences
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What You
Can Expect from Us
style="font-size: 12pt;">At Kimpton Sevn Dubai, part of IHG Hotels &
Resorts, we believe our success begins with our people.
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We invest in
you through competitive compensation, global travel privileges, and meaningful
career growth opportunities within one of the world’s most respected hospitality
groups.We are proud to be an equal opportunity employer. We are committed
to providing fair and inclusive employment opportunities to all colleagues
and applicants, regardless of race, colour, ethnicity, national origin,
religion, gender, gender identity or expression, sexual orientation, age,
disability, marital or family status, veteran status, or any other protected
characteristic under applicable law.
Through our myWellbeing framework,
we actively support the physical, mental, and emotional wellbeing of our
teams—because when our people are supported and thriving, they create
exceptional experiences for our guests and each other
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Kimpton Sevn Dubai:
A Culture of Connection, Craft & CareAt Kimpton Sevn Dubai, you are
not simply joining a team—you are becoming part of a culture that is personal,
thoughtful, and distinctly human.
We are a close-knit, collaborative
community where trust is earned, individuality is valued, and excellence
is shaped through genuine care for people and experience.
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We believe diverse
perspectives strengthen our culture and inspire creativity.
We seek individuals who are naturally intuitive, detail-oriented, and passionate
about creating memorable moments that feel both effortless
and meaningful.
style="font-size: 12pt;">At Kimpton, hospitality is bold yet refined, expressive
yet intentional. More than a place to stay, we create spaces where guests feel
connected, inspired, and truly welcomed—and where our teams feel empowered
to bring their personality, creativity, and craftsmanship to everything
they do.
Ready to Shape Something Distinctive?
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If you do not meet
every requirement but believe you bring the right energy, creativity,
and passion for people, we would still love to hear from you.
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Join Kimpton Sevn
Dubai and be part of shaping a luxury lifestyle experience where individuality
is celebrated, ideas are valued, and every detail contributes to something
memorable.
