Housekeeping Supv. InterContinental Hotel $20/hr

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

United States, Cleveland

Apply

Job Description

JOB OVERVIEW

Supervise and inspect the work of assigned room and/or public
area attendants to ensure product quality standards are met and that optimum
service is provided to hotel guests according to hotel and company business
objectives.

At
InterContinental Hotels &
Resorts^®we want our guests to feel special,
cosmopolitan and In the Know which means we need you to:

style="padding-left: 34px;">

Be charming by
being approachable, having confidence and showing
respect.

Stay in the moment by understanding
and anticipating guests’ needs, being attentive and taking ownership of getting
things done.

Make it memorable by being knowledgeable,
sharing stories and showing your style to create moments that make people feel
special.

cellspacing="0">

height="0">
	src="file:///C:/Users/snoked/AppData/Local/Packages/oice_16_974fa576_32c1d314_34a2/AC/Temp/msohtmlclip1/01/clip_image003.jpg" width="740" height="23" v:shapes="Picture_x0020_9">

style="margin-left: 2.5pt;">
DUTIES AND RESPONSIBILITIES style="line-height: 107%; margin: 0in -5.9pt 16.5pt 1.25pt; text-indent:
0in;">

FINANCIAL
RETURNS

• Control expenses and minimize
waste within all areas of housekeeping.

PEOPLE

Monitor
performance and recommend disciplinary action in accordance with company rules
and policies. Alert management of potentially serious
issues.
Ensure all staff is properly trained and have the tools
and equipment needed to effectively carry out their respective job
duties.
Promote teamwork and quality service
through daily communication and coordination with other departments.

GUEST
EXPERIENCE

style="margin-bottom: 0.2pt; margin-right: 1.35pt; margin-top: 0in;">Respond
to guest complaints, special requests and ensure corrective action is taken
to achieve complete guest satisfaction.
Inspect all
assigned areas to ensure furnishings, guest rooms/suites, equipment, linens,
and public areas are clean and in good repair to meet guest
satisfaction. Advise employees of deficiencies and instruct
on corrective action. Provide adequate retraining
as needed.

style="line-height: 107%; margin: 0in; text-indent: 0in;"> style="font-size: 12pt; line-height: 107%;"> IC/JD_Custo m
Template/CMH-AMER/EN-US/US/04.2012

RESPONSIBLE BUSINESS

Assist with scheduling and room assignments to ensure proper
coverage.
Inspect storage rooms and room
attendant carts for neatness, cleanliness, adequate supplies, and good
repair.
Complete all paperwork and closing duties such as filling
out supply requisitions, maintenance request forms, and updating log books,
etc.
May perform all housekeeping duties necessary including
makings beds and vacuuming and cleaning guest rooms to ensure guest
satisfaction.
Report, turn in, and/or log all lost and found items
according to established procedures.
May regularly assist
with deep cleaning projects.
May assist with other duties
as assigned.

ACCOUNTABILITY

This is typically a 3^rd layer of supervision in
the housekeeping department in a large hotel, or assists the Executive
Housekeeper at a smaller property, and whose primary duties are inspecting guest
rooms, suites and public areas and instructing employees on corrective
action.

QUALIFICATIONS AND REQUIREMENTS

class="table">

height="0">

High
School Diploma or equivalent plus 1-2 years housekeeping experience, preferably
in a hotel of similar size and complexity, including some supervisory
training/experience. Must speak fluent English.

This job requires ability
to perform the following:

Carrying or lifting items weighing up to 50 pounds and pushing
and or pulling approximately 200 pounds
Frequently standing up
and moving about the facility
Frequently handling objects
and equipment to maintain the facility
Frequently bending,
stooping, and kneeling

Other:

style="padding-left: 50.67px;">

Communication skills are utilized
a significant amount of time when interacting with guests
and employees.

Reading and writing abilities are utilized often
when compiling departmental records, logs, or paperwork.

Basic
mathematical skills are used occasionally.

May
be required to work nights, weekends, and/or
holidays.

The rate of pay for this role
is $20.00/hr.

The statements in this job description are intended
to describe the essential nature and level of work being performed. They are
not intended to be ALL responsibilities or qualifications of
the job.