Reservations Agent

Negotiable

InterContinental Hotels Group PLC

Experience

Unlimited

Job Type

Full Time

Location

Portugal, Ave

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Job Description

Memorable stays and seamless planning are at the heart of every day-to-day
IHG experience. To keep things running smoothly, we’re searching for a proactive
and passionate "Reservations Agent" to be the first point
of contact for our guests, ensuring their booking journey is effortless,
personalized, and accurate. Sound familiar?

A little taste of your
day-to-day:

Every day is different, but you’ll mostly be:

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Being a trusted contact for our
guests, handling reservation inquiries via phone, email, and online channels
with a warm and professional manner.

Keeping up to date
with all our room types, hotel facilities, promotions, and seasonal packages
to maximize sales and give accurate information.

Logging
and managing bookings in our Property Management System (PMS),
maintaining precise guest profiles, and ensuring special requests
are documented.

Administering inventory updates
and coordinating closely with the Front Office and Revenue teams to optimize
room availability.

Safeguarding guest data
by processing payments securely and adhering strictly to privacy and data
protection standards.

What We need from you:

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Diploma or Vocational Certificate in Hospitality,
Tourism, Business, or a related field.

1 year’s related experience
in customer service, hospitality, or a call center environment (hotel experience
is a plus!).

Working knowledge of hotel reservation systems (like Opera
or similar PMS) and basic office software.

Strong analytical
and problem-solving skills to handle overbookings or special requests
effectively.

Knowledge of secure payment handling and guest data privacy
principles.

Great communication skills, with fluency in Portuguese
and English (additional languages are a huge plus).

You’ll be a team
player, proactive, responsible, hardworking, and able to work under pressure
during peak booking seasons.

What you can expect from us:

class="citation-651 citation-652 citation-end-652">We give our people everything
they need to succeed. From a competitive salary that rewards all your hard work
to a wide range of benefits designed to help you live your best work life –
including a full uniform, impressive room discounts, and some of class="citation-651 citation-end-651"> the best training in
the business.

Our
mission is to welcome everyone and create inclusive teams where we celebrate
difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, protected
veteran status, or disability.

We promote
a culture of trust, support, and acceptance. Always welcoming different
backgrounds, experiences,
and perspectives.

IHG gives class="citation-646 citation-647 citation-end-647">every member of the team
the room they need to belong, grow and make a difference in a collaborative
environment. We know that
to work well, we need to feel well – both inside and outside of work –
and through our data-index-in-node="224">myWellbeing framework, we are committed
to supporting wellbeing in your
health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global
family.

Don't quite
meet every single requirement, but still believe you'd be a great fit for
the job? We'll never know unless you hit the 'Apply' button. Start your
journey with us today.