Duty Manager/Assistant Manager (Thai Nationality)

Job Summary:

The Duty
Manager is responsible for overseeing the daily operations of the hotel,
ensuring exceptional guest experiences, smooth interdepartmental coordination,
and adherence to brand standards. This role acts as the key point of contact
for guests and team members during assigned shifts, handling operational issues
and supporting service excellence.

Key
Responsibilities:

• Oversee hotel operations during assigned shifts,
  ensuring service quality and operational efficiency
• Act as the main
  point of contact for guest inquiries, concerns, and VIP handling
• Resolve
  guest complaints professionally and promptly to ensure guest
  satisfaction
• Coordinate with departments (Front Office, Housekeeping,
  F&B, Engineering, Security) to ensure smooth operations
• Monitor
  occupancy, arrivals, departures, and special requests to enhance guest
  experience
• Support emergency procedures, safety, and security
  protocols
• Conduct daily briefings and ensure team alignment with service
  standards
• Ensure compliance with IHG brand standards and hotel
  policies
• Prepare daily operational reports and follow-ups on key
  issues

Qualifications & Skills:

• Bachelor’s degree
  in Hospitality Management or related field
• Minimum 2–3 years’ experience
  in Front Office or hotel operations, with supervisory experience
  preferred
• Strong leadership, problem-solving, and decision-making
  skills
• Excellent communication skills in English (Thai proficiency
  preferred)
• Customer-focused with strong interpersonal and conflict
  resolution skills
• Ability to work shifts, including weekends
  and holidays