Front Office
Manager
We are looking for
a motivated and hands-on Front Office Manager to oversee the daily operations
of our Front Office team and ensure every guest receives outstanding
service.
This is an exciting opportunity
to join the leadership team and play a key role in creating memorable guest
experiences while driving operational excellence.
lang="EN-US">Key Responsibilities
style="list-style-type: disc;">
Lead and support the Front
Office team across all shifts
lang="EN-US">Ensure exceptional guest service standards are consistently
delivered Manage daily operations
including arrivals, departures, reservations, and guest
enquiries Drive team engagement,
training, and performance Drive
IHG One Rewards loyalty program Monitor
and improve guest satisfaction scores and service
delivery Handle escalated guest
concerns professionally and efficiently
lang="EN-US">Oversee rostering, payroll, and departmental
administration Ensure compliance
with hotel policies, procedures, and safety
standards Work collaboratively
with all hotel departments to ensure smooth
operation
lang="EN-US">What we need from you
style="list-style-type: disc;">
Bachelor’s degree / higher
education qualification / equivalent in Hotel
Management, or Business Administration
lang="EN-GB">Five years of guest service/hotel experience with at least three
years in a management capacity Strong
knowledge of hotel operations and guest service
standards A demonstrated
capability of collaborating with multiple stakeholders and managing competing
priorities Strong communication skills
and passionate about developing your team.
lang="EN-GB">Strategic thinking, the ability to explore new ways of working
and have an open mind around how we can drive the Hotel
forward Excellent communication
and problem-solving skills Ability
to lead by example in a hands-on environment
lang="EN-GB">Ability to work flexible hours, including evenings, weekends
and public holidays. Proficient in using
Opera/Opera Cloud Full working rights
in Australia without restrictions
lang="EN-US">What you can expect
from us:
We give our people
everything they need to succeed. From a competitive salary that rewards all your
hard work to a wide range of benefits designed to help you live your best work
life – including impressive accommodation discounts and some of the best
training in the business.
lang="EN-US">Our mission is to welcome everyone and create inclusive teams where
we celebrate difference and encourage colleagues to bring their whole selves
to work. IHG Hotels & Resorts provides equal employment opportunities
to applicants and employees without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran status,
or disability. We promote a culture of trust, support, and acceptance. Always
welcoming different backgrounds, experiences, and perspectives.
style="font-family: Arial, sans-serif;">
If you are passionate about hospitality
and ready to take the next step in your leadership career, we would love to hear
from you.
Apply now!
