The
Cluster Groups & Events Executive supports the successful coordination
and administration of all group bookings and events across the cluster
hotels.
style="font-family: Arial, sans-serif;">The role is responsible for handling enquiries, preparing
event documentation, coordinating operational details, and ensuring a high level
of client service throughout the event journey. The Executive plays a key role
in supporting revenue generation and delivering seamless event experiences
aligned with brand standards.
Key
Responsibilities
style="font-size: 11pt; line-height: 115%;">Event Coordination &
Administration
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style="font-family: Arial, sans-serif;">Manage Groups & Events enquiries from initial contact
through to event completion
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style="font-family: Arial, sans-serif;">Prepare proposals, contracts, BEOs, rooming lists, and event
documentation accurately and efficiently
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style="font-family: Arial, sans-serif;">Coordinate event requirements with operational departments
to ensure smooth execution
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style="font-family: Arial, sans-serif;">Maintain accurate client records and booking information
within hotel systems
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style="font-family: Arial, sans-serif;">Support the coordination of conferences, corporate meetings,
weddings, social events, and group bookings
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Client Relations
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style="font-size: 11pt; line-height: 115%;">Build and maintain strong
relationships with clients through professional communication
and follow-up
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style="font-size: 11pt; line-height: 115%;">Conduct site inspections and client
meetings when required
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style="font-family: Arial, sans-serif;">Respond promptly and professionally to enquiries and client
requests
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style="font-size: 11pt; line-height: 115%;">Assist in ensuring all client
expectations are met and exceeded
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Sales Support
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style="font-size: 11pt; line-height: 115%;">Support the team in achieving
departmental revenue targets
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style="font-family: Arial, sans-serif;">Identify upselling opportunities for bedrooms, meeting
space, catering, and additional services
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style="font-family: Arial, sans-serif;">Assist with lead generation, follow-up activities,
and business development initiatives
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style="font-family: Arial, sans-serif;">Support preparation of sales reports and event
forecasts
Systems &
Compliance
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style="font-family: Arial, sans-serif;">Ensure all booking information is updated accurately
in Opera, Delphi, Meeting Broker, and related
systems
-
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style="font-size: 11pt; line-height: 115%;">Maintain filing systems, contracts,
and event records in accordance with company
procedures -
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style="font-size: 11pt; line-height: 115%;">Follow all company policies relating
to health & safety, data protection, and operational
standards
Skills &
Experience
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style="font-family: Arial, sans-serif;">Previous experience in hospitality, events, sales
coordination, or hotel operations preferred
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style="font-family: Arial, sans-serif;">Excellent organisational and multitasking
skills
-
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style="font-size: 11pt; line-height: 115%;">Strong verbal and written
communication skills
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style="font-family: Arial, sans-serif;">Customer-focused with strong attention
to detail
-
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style="font-size: 11pt; line-height: 115%;">Ability to work collaboratively
across departments -
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style="font-size: 11pt; line-height: 115%;">Proficiency in Opera, Delphi,
Meeting Broker, and Cvent is advantageous
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Competencies
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style="font-size: 11pt; line-height: 115%;">Strong administrative
capability
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style="font-size: 11pt; line-height: 115%;">Team-oriented
approach
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to detail
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style="font-size: 11pt; line-height: 115%;">Time management
and prioritisation
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style="font-size: 11pt; line-height: 115%;">Professional communication
skills
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style="font-size: 11pt; line-height: 115%;">Service excellence
mindset
