The Cluster Groups & Events Manager is responsible
for leading and driving the Groups & Events business across the cluster
hotels, ensuring the achievement of revenue targets, client satisfaction,
and operational excellence.
This role manages the complete sales and planning
cycle for corporate groups, conferences, social events, weddings, and other
functions, while proactively developing business opportunities and strengthening
client relationships. The Manager also oversees the Groups & Events
Executive(s), ensuring smooth coordination and successful event execution
from enquiry through post-event follow-up.
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Key Responsibilities
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Commercial & Sales Leadership
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across all cluster properties through proactive sales activities and strategic
account management
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style="font-size: 11pt; line-height: 115%;">Identify and develop new business
opportunities within corporate, MICE, social, and leisure
segments
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style="font-size: 11pt; line-height: 115%;">Conduct client meetings,
presentations, and site inspections to secure new and repeat
business
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style="font-size: 11pt; line-height: 115%;">Prepare proposals, negotiate
contracts, and manage pricing strategies in line with revenue
objectives
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style="font-size: 11pt; line-height: 115%;">Maximise revenue opportunities
through upselling and cross-selling of hotel services
and facilities
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style="font-size: 11pt; line-height: 115%;">Monitor market trends, competitor
activity, and customer needs to support business
growth
Event & Group
Management
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style="font-family: Arial, sans-serif;">Manage complex and high-value events from enquiry
to completion
-
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contracts, function sheets, and Banquet Event Orders
(BEOs) -
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style="font-size: 11pt; line-height: 115%;">Coordinate closely with operational
departments to ensure seamless event delivery
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style="font-family: Arial, sans-serif;">Oversee group rooming lists, billing instructions, special
arrangements, and VIP requirements
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style="font-family: Arial, sans-serif;">Maintain strong communication with clients throughout all
stages of the event lifecycle
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style="font-family: Arial, sans-serif;">Ensure post-event follow-up, feedback collection,
and relationship management
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Team Leadership
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style="font-size: 11pt; line-height: 115%;">Supervise and support the Groups
& Events Executive(s)
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style="font-family: Arial, sans-serif;">Provide coaching, training, and guidance to ensure
departmental standards are achieved
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style="font-family: Arial, sans-serif;">Assist in setting departmental goals, KPIs, and performance
expectations
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style="font-size: 11pt; line-height: 115%;">Foster a collaborative,
service-oriented, and commercially driven team
culture
Administration &
Systems
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style="font-family: Arial, sans-serif;">Ensure all enquiries and activities are accurately updated
within hotel systems and CRM platforms
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style="font-family: Arial, sans-serif;">Maintain strong working knowledge of Opera, Delphi, Meeting
Broker, Cvent, and related systems
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style="font-family: Arial, sans-serif;">Prepare regular sales activity reports, forecasts,
and pipeline updates
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style="font-family: Arial, sans-serif;">Ensure compliance with company policies, health & safety
standards, and operational procedures
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Skills & Experience
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style="font-size: 11pt; line-height: 115%;">Minimum 3 years’ experience
in Groups & Events, Conference & Banqueting, or Hotel Sales within
a luxury or upscale hospitality environment
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style="font-family: Arial, sans-serif;">Strong commercial acumen and negotiation
skills
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style="font-size: 11pt; line-height: 115%;">Proven ability to manage large-scale
events and multiple priorities simultaneously
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style="font-family: Arial, sans-serif;">Excellent leadership, communication,
and relationship-building skills
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style="font-family: Arial, sans-serif;">Strong organisational skills and attention
to detail
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style="font-size: 11pt; line-height: 115%;">Ability to work under pressure in
a fast-paced environment
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style="font-family: Arial, sans-serif;">Proficiency in Opera, Delphi, Meeting Broker, and Cvent
preferred
Competencies
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approach
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mindset
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style="font-size: 11pt; line-height: 115%;">Strong decision-making
ability
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style="font-size: 11pt; line-height: 115%;">Excellent problem-solving
skills
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style="font-size: 11pt; line-height: 115%;">Professional presentation
and communication
