Venue
Manager
style="font-size: 11pt; line-height: 115%;">Welcome to the Kimpton Naluria Kuala
Lumpur family.
Now that you are part of our family, let’
style="font-size: 11pt; line-height: 115%;">s explain the role you
will play.
style="font-size: 11pt; line-height: 115%;">Our mission is to be the best loved
Boutique Hotel & Restaurant Company so regardless of position we look
for individuals to join our family who are
style="font-size: 11pt; line-height: 115%;">passionate about providing genuine
heartfelt care to our guests,
style="font-size: 11pt; line-height: 115%;">colleagues, owners
and communities.
WHAT WILL I ACTUALLY BE DOING?
style="margin: 0cm -5.65pt 0cm 0cm; text-align: justify; vertical-align:
baseline;">
Our hotel, restaurants and bars are only as good as
the people it employs, that’
style="font-size: 11pt; line-height: 115%;">s why we picked
you. You’
style="font-size: 11pt; line-height: 115%;">re outgoing and you love to meet new
people. You’
style="font-size: 11pt; line-height: 115%;">re passionate, focused and driven
about making every guest’
style="font-size: 11pt; line-height: 115%;">s experience
style="color: black; font-family: "Angsana New", serif;">
lang="TH" style="font-size: 11pt; line-height: 115%;">‘
style="color: black; font-family: "Avenir Next LT Pro",
sans-serif;">ridiculously personal’
style="font-size: 11pt; line-height: 115%;">, making their visit unforgettable,
in all the right ways.
style="font-size: 11pt; line-height: 115%;">You've proven you can succeed in
a fast-paced, guest-
style="font-size: 11pt; line-height: 115%;">focused, no two days the same
environment, and we will offer you plenty of opportunities to find your niche
and grow. It’
style="font-size: 11pt; line-height: 115%;">s your creativity and flair that
we like and we know you are going to make our business a real
success.
You’
style="font-size: 11pt; line-height: 115%;">ll be working with a friendly,
motivated team who you will recruit and lead with your distinctive style
and work with them to develop their full potential and ensure everyone provides
genuine heartfelt care to our guests.
style="font-size: 11pt; line-height: 115%;"> You will also work alongside our
Chefs and F&B
style="font-size: 11pt; line-height: 115%;">team, and we know that between
you all we will really make a name for ourselves
style="color: black; font-family: "Angsana New", serif;">
lang="TH" style="font-size: 11pt; line-height: 115%;">.
style="list-style-type: disc; padding-left: 24px;">
class="ortl-align-justify">
style="font-family: "Avenir Next LT Pro", sans-serif;">
lang="EN-GB" style="font-size: 11pt;">Responsible for staff scheduling
and payroll cost to ensure adequate coverage according to established practices
and maximize on labour potential; plans work assignments based on room occupancy
forecast, Event orders and VIP list. Adjust schedules to meet emergencies,
coordinates with other managers regarding emergency
staffing.
class="BODYYUP" style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;
text-align: justify;">Maintains proper
records of sales, guest complaints, solutions and all concerns pertaining
to personnel or equipment in appropriate logbooks
for reference.
class="BODYYUP" style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;
text-align: justify;">Maintains established
par stock for operating supplies to ensure smooth
operation.
class="BODYYUP" style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;
text-align: justify;">Make frequent
suggestions to Management in reference to improvement of general operation,
F&B promotions, cost control
and profitability.
class="BODYYUP" style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;
text-align: justify;">Establishes control
procedures for reconciliation of cashiering before and after service as well
as all inventory for liquor / spirit / beer / wine / food
products.
class="BODYYUP" style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;
text-align: justify;">Executes the general
responsibility necessary to minimize costs in operating the restaurant
and achieving sales goals.
style="font-family: "Avenir Next LT Pro", sans-serif;">
lang="EN-US" style="font-size: 11pt; line-height: 115%;">Regarding the role,
it
lang="TH" style="font-size: 11pt; line-height: 115%;">’
style="font-family: "Avenir Next LT Pro", sans-serif;">
lang="EN-US" style="font-size: 11pt; line-height: 115%;">s as the job title says
really, you are responsible for providing a vibrant environment for our guests
to ‘kick
back’ in and chill out with their
style="font-size: 11pt; line-height: 115%;">dining experience
lang="EN-US" style="font-size: 11pt; line-height: 115%;">, leading your team
to success.
class="ortl-align-justify">
style="font-family: "Avenir Next LT Pro", sans-serif;">
lang="EN-US" style="font-size: 11pt;">Oversees all Beverage operations and Menus
in the outlet; service standards in the venue Ensures that the teams conform
to the required standards and meet or exceed guest’s expectation by supervising
the daily operations of the bar areas, (order and maintain supplies, review
set-up and beverage preparation and service etc.) to ensure compliance
with SOPs, safety regulations and procedures and to ensure an optimal level
of service, quality and hospitality are well
maintained.
-
style="margin-bottom: 0cm; margin-top: 0cm; text-align: justify;">
style="font-family: "Avenir Next LT Pro", sans-serif;">
lang="EN-US" style="font-size: 11pt;">Completes daily outlet inspections; checks
overall bar/restaurant appearance, the repair of its fixtures, fittings
and operating equipment, initiates maintenance request as necessary
by monitoring,
maintaining and sanitizing the bar areas and equipment to protect the assets
and ensure quality service.
class="ortl-align-justify">Participates in
the planning of all F&B Menus. Control the cost with all expenses and also
checks the accuracy of par stocks.
class="ortl-align-justify">Responsible for holding
daily briefings and monthly communication meetings to discuss various aspects
of bar service and preparation with employees by s
style="color: black; font-family: "Avenir Next LT Pro",
sans-serif;">upervising
and directing the bar teams including assistant manager, supervisors, bartenders
and baristas on a daily basis.
class="ortl-align-justify">Meet
with the guests to ensure the quality/service of drinks, and to review any
changes, issues and/or problems to ensure delivery of a quality
product. Attends to guest
complaints, requests or inquiries regarding bar and guest services
and immediately takes all required corrective measures and guarantee smooth
operations.
-
style="margin-bottom: 0cm; margin-top: 0cm; text-align: justify;">
style="color: black; font-family: "Avenir Next LT Pro",
sans-serif;">Interviews
and recommends hiring, scheduling, training, developing, empowering, coaching
and counseling, resolving problems, and provide open
communication. -
style="margin-bottom: 0cm; margin-top: 0cm; text-align: justify;">
style="font-family: "Avenir Next LT Pro", sans-serif;">
lang="EN-US" style="font-size: 11pt;">Be familiar with changes and trends in
the competition and the market place.
class="ortl-align-justify">Implements and enforces
safety regulations and house rules.
class="ortl-align-justify">Understands that there
are daily / weekly / monthly reports, presentations and targets
to hit.
-
style="margin-bottom: 0cm; margin-top: 0cm; text-align: justify;">
style="font-family: "Avenir Next LT Pro", sans-serif;">
lang="EN-US" style="font-size: 11pt;">To meet up with suppliers and key industry
stakeholders to ensure to elevate the program with an objective to becoming one
of the best bars in town and receive deserving accolades to support
this cause.
It’
style="font-size: 11pt; line-height: 115%;">s a physical role and although there
are the usual meetings, briefings and of course emails to check, you will be
on your feet most of the day out and about chatting with your guests and your
team, so fitness will be key for you, although reasonable adjustments will
be made where we can.
style="font-size: 11pt; line-height: 115%;">We would love it if you
were multi-lingual, but it’
style="font-size: 11pt; line-height: 115%;">s not essential
style="color: black; font-family: "Angsana New", serif;">
lang="TH" style="font-size: 11pt; line-height: 115%;">.
style="font-size: 9pt; line-height: 115%;">
style="margin: 0cm -5.65pt 0cm 0cm; text-align: justify; vertical-align:
baseline;">
data-end="26">WHAT WE’RE LOOKING FOR
data-end="439" data-is-last-node="" data-is-only-node="">We are seeking
a passionate and service-driven hospitality professional with strong leadership
skills, creativity, and attention to detail. The ideal candidate thrives in
a fast-paced luxury lifestyle environment, demonstrates excellent interpersonal
and communication skills, and is committed to delivering exceptional guest
experiences while continuously driving operational excellence and team
performance.
data-is-only-node="">
WHAT WE NEED
FROM YOU
data-end="171">Diploma or Degree in Hospitality Management, Hotel Management,
Business Administration, or related field
data-start="172" data-end="337">Minimum 5–7 years of experience in F&B
or venue operations, with at least 2 years in a managerial role within a luxury
hotel or lifestyle hospitality environment
data-start="338" data-end="434">Strong leadership and people management skills
with the ability to inspire and develop teams
data-start="435" data-end="489">Excellent guest relations and communication
skills- Proven
ability to manage high-volume operations while maintaining exceptional service
standards
data-end="683">Strong business acumen with experience in budgeting, cost
control, and revenue management
data-start="684" data-end="759">Knowledge of luxury dining, nightlife,
and lifestyle hospitality trends
data-start="760" data-end="841">Ability to create memorable guest experiences
and drive customer satisfaction
data-start="842" data-end="920">Strong problem-solving, decision-making,
and conflict-resolution abilities
data-start="921" data-end="1001">Well-organized with excellent attention
to detail and operational efficiency
data-start="1002" data-end="1060">Flexible to work shifts, weekends, and public
holidays
data-end="1135">Proficient in POS systems, Microsoft Office, and operational
reporting
data-end="1225">Professional appearance, positive attitude, and strong passion
for luxury hospitality
