R&B Attendant
lang="EN-US">Welcome to the Kimpton Naluria Kuala Lumpur family
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lang="TH">. Now
that you are part of our family, let’s
explain the role you will play.
lang="EN-US">Our mission is to be the best loved Hotel & Restaurant Company
so regardless of position we look for individuals to join our family
who are passionate about providing genuine heartfelt care for our
guests, colleagues, owners and communities.
lang="EN-US">WHAT WILL I ACTUALLY BE DOING?
Our
hotel, restaurants and bars are only as good as the people it employs;
that
lang="TH">’s why we picked you
style="font-family: "Times New Roman", serif;">
lang="TH">. You
style="font-family: "Times New Roman", serif;">
lang="TH">’re outgoing and you love to meet new
people. You
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lang="TH">’re passionate, focused and driven
about making every guest’s
experience ‘ridiculously
personal’, making their visit
unforgettable, in all the right ways.
lang="EN-US">You've proven you can succeed in a fast
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lang="TH">-paced, guest
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lang="TH">-focused, no two days the same
environment, and we will offer you plenty of opportunities to find your niche
and grow. It
style="font-family: "Times New Roman", serif;">
lang="TH">’s your creativity and flair that
we like, and we know you are going to make our business a real
success.
You
style="font-family: "Times New Roman", serif;">
lang="TH">’ll be working with a friendly,
motivated team who you will recruit and lead with your distinctive style
and work with them to develop their full potential and ensure everyone provides
genuine heartfelt care to our guests.
You will also work alongside our Chefs and Banqueting team, and we know
that between you all we will really make a name for ourselves
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lang="TH">.
Regarding the role,
it
lang="TH">’s as the job title says really,
you are responsible for providing a vibrant environment for our guests
to ‘kick back
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lang="TH">’ in and chill out
with their favourite
beer or cocktail, leading your team to success.
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Greeting guests
with eye contact and smile.
Escort guests
to their tables if needed.Present menus
to the guests and answer questions about menu items.
lang="EN-GB">Suggest food and beverages to be well versed with the menu, method
of preparation and accompaniments.Taking food
and drink orders.Serving food
and beverages.Check with guests to ensure
that they are enjoying their meals and take action to correct any
problems.Remove dishes and glasses from
the tables for cleaning.Follow
the standards.Check all the area of
the restaurant are clean before the restaurant open and remain restaurant clean
at all times.Special clean the restaurant
equipment including dining tables and chairs on daily basis or according to
the schedule.Dealing with bill payments
and always check the accuracy before present to guests.
lang="EN-GB">Support other outlets when necessary.
Prepare tables for meals,
including set up items such as linen, silverware
and glasswareMaintain cleanliness
and mise-en-place level at working station and service pantry for smooth
operation.Replenish supply of linen and other
Operating equipment.Obtain requested items
from the storeroom.Keep general appearance
and maintenance of restaurant working areas.
lang="EN-GB">Follow correct sequence of service outlined in the Standard
Operating Procedure.Set up tables
in accordance with Restaurant policy.Clean
and removes dishes from the table after service
is completed.Transport soiled dishes
from dining room to kitchen and depositing them in proper placing at the Steward
area.Clean all spillage during mealtime
and at closing.Always maintain excellent
grooming standardTo support other venues
(when required by your manager and directions) when required ensuring that guest
experiences are always protected and prioritised
lang="EN-GB">To develop great knowledge and sense of hospitality and specialty
coffee knowledge and skills.To serve
beverages, and food if required, to customers in a timely manner as well
as ensuring the quality is on par.To learn
about filter coffee brewing, sensory training, and pass filter brew
examination.
lang="EN-GB">Up to date with current and new news in specialty
coffeeRefining skills behind bar; enhancing
speed while making drinks, etcBe proactive;
learn menu, company's products, and coffee knowledge
lang="EN-GB">Know the ingredients, preparation of food
and beverageHave full coffee and brewing
equipment knowledge; you are able to highlight the differences between different
beans and itemsEducate customers about
specialty coffee, beverage, and food items
lang="EN-GB">Prepare coffee and beverage, especially filter brew
techniqueReplenish coffee bean
supplyReplenish supplies such as cakes,
pastries, bottles drinks, fruits, disposable items etc. (chocolate, milk,
disposables...). It
style="font-family: "Times New Roman", serif;">
lang="TH">’s a physical role and although there
are the usual meetings, briefings and of course emails to check, you will be
on your feet most of the day out and about chatting with your guests and your
team, so fitness will be key for you, although reasonable adjustments will
be made where we can. We
would love it if you were multi-lingual,
but it’s
not essential.
WHAT
WE’RE LOOKING FOR
A dedicated R&B Attendant
with a passion for refined service, a distinctive personality, and a commitment
to integrity, creativity, and continuous improvement.
lang="EN-GB">WHAT WE NEED FROM YOU
- A genuine passion for delivering exceptional
and personalized guest service - Previous
experience in food & beverage service, preferably within a luxury or upscale
hospitality environment - A polished,
professional appearance with excellent grooming standards -
lang="EN-US">Strong interpersonal and communication skills, with the ability
to engage confidently and courteously with guests -
lang="EN-US">A positive, service-driven attitude and a natural ability
to anticipate guest needs - High standards
of integrity, discretion, and attention to detail -
lang="EN-US">Ability to work efficiently in a fast-paced environment while
maintaining composure and elegance - Flexibility
to work varied shifts, including evenings, weekends, and public
holidays - A commitment to continuous learning,
service excellence, and brand standards -
lang="EN-US">Knowledge of fine dining service standards, wine, or beverage
service - Multilingual skills considered
an advantage - Familiarity with luxury hotel
operating systems and service
philosophies
