R&B Hostess
lang="EN-US">Welcome to the Kimpton Naluria Kuala Lumpur family
style="font-family: "Times New Roman", serif;">
lang="TH">. Now
that you are part of our family, let’s
explain the role you will play.
lang="EN-US">Our mission is to be the best loved Boutique Hotel & Restaurant
Company so regardless of position we look for individuals to join our family
who are passionate about providing genuine heartfelt care to our
guests, colleagues, owners and communities.
lang="EN-US">WHAT WILL I ACTUALLY BE DOING?
Our
hotel, restaurant and bar are only as good as the people it employs; that’s why
we picked you. You’re outgoing and you love to put on a show and make a big
difference to a special event. You’re passionate, focused and driven about
making every guest’s experience ‘ridiculously personal’, making their visit
unforgettable, in all the right ways.
lang="EN-US">You've proven you can succeed in a fast-paced, guest-focused,
no two days the same environment, and we will offer you plenty of opportunities
to find your niche and grow. It’s your creativity and flair that we like, and
we know you are going to make our business a real success.
lang="EN-US">You’ll be working with a friendly, motivated team who you
will recruit and lead with your distinctive style and work with them to develop
their full potential and ensure everyone provides genuine heartfelt care to our
guests. You will be responsible to communicate with the guests and anticipate
their needs. Profound knowledge of guests services and of all food
and beverage products and services.
Regarding
the role, it’s as the job title says really, you are responsible for providing
the most memorable In Room Dining experience in the area, leading your team
to success.
-
lang="EN-US">Responsible for answering all telephone calls and prioritizing said
calls. - Should have very good telephone
etiquettes, upbeat and pleasant tone of voice. -
lang="EN-US">Directly involved in the order taking and order placing process
while dealing with guest requests and orders, courteously, efficiently
and promptly when required - Have good knowledge
of
href="https://setupmyhotel.com/homepage/hotel-management-glossary/room-service-menu.html">
lang="EN-US">the
lang="EN-US">outlet’s and ongoing
href="https://setupmyhotel.com/homepage/hotel-management-glossary/promotions.html">
lang="EN-US">promotions in other R&B
outlets - Welcome and greet guests with
a friendly demeanor. - Seat guests based
on preferences and reservations. - Provide menus
and inform guests of daily specials. - Maintain
a clean and organized hostess station. - Manage
guest inquiries, complaints, and special requests. -
lang="EN-US">Coordinate seating during peak hours to optimize service
flow. - Foster a positive dining experience
through attentive service. - Collaborate
with staff to ensure efficient operations. -
lang="EN-US">Uphold standards for hospitality and guest
satisfaction. - Compile all guest comments
and report them to the Management for further actions.
These comments are to be shared during the daily briefings conducted with
the culinary team as well.
lang="EN-US">Responsibilities & Means:
lang="EN-US">Ensure smooth communication with the service team to enhance guest
experiences.
Technical
Responsibilities:
Adhere to all health
and safety regulations related to the hosting role.
lang="EN-US">Replacement and Temporary Mission:
lang="EN-US">Support other roles as needed during busy periods or staff
shortages.
Relations:
lang="EN-US">Maintain effective communication with guests and team members.
Guest database is to be created and more importantly to be used regularly
to maintain the connections with all guests
lang="EN-US">Training and Human Resources:
lang="EN-US">Participate in training to enhance knowledge of service standards
and hospitality practices.
lang="EN-US">Miscellaneous:
Promote teamwork
and maintain a positive work environment.
lang="EN-US">Confidentiality:
Safeguard guest
information and operational procedures
lang="EN-US">It’s a physical role
and although there are the usual meetings, briefings and of course emails
to check, you will be on your feet most of the day out and about chatting
with your guests and your team, so fitness will be key for you, although
reasonable adjustments will be made where we can.
lang="EN-US">We would love it if you were multi-
lang="EN-US">lingual, but it’s
not essential.
WHAT
WE’RE LOOKING FOR
A poised, guest-centric
hospitality professional with a genuine passion for creating refined dining
experiences. Known for a warm, engaging presence and an unwavering commitment
to excellence, bringing individuality, integrity, and creativity while
continuously striving to elevate service standards and deliver memorable moments
for every guest.
WHAT WE NEED
FROM YOU
- Proven experience as a Hostess or in a guest-facing
role within a luxury hotel, upscale restaurant, or lifestyle hospitality
environment - Exceptional interpersonal and communication skills with
a naturally warm, polished, and professional demeanor - Strong
guest-orientation with the ability to anticipate needs and create personalized,
memorable dining experiences - Impeccable grooming and presentation
standards aligned with luxury lifestyle brand image - Confident
in managing reservations, seating plans, and guest flow while maintaining a calm
and composed presence - Ability to handle guest inquiries, preferences,
and concerns with discretion, empathy, and efficiency - Strong attention
to detail and organizational skills, ensuring seamless coordination with service
and kitchen teams - Flexibility to work varied shifts, including evenings,
weekends, and public holidays - Ability to thrive in a fast-paced,
high-expectation environment while maintaining service
excellence - Demonstrated commitment to teamwork, integrity,
and continuous improvement - Proficiency in English; additional language
skills are an advantage - Familiarity with reservation systems and POS
platforms preferred - Knowledge of food & beverage concepts, service
etiquette, and luxury dining standards
