RELATIONSHIPS:
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style="font-size: 12pt;">Reports directly to the Michael Jordan Steak House
General Manager.
Interacts and co-operates with Managers, Servers, Cooks,
Bartenders, Storeroom, Stewards and Housekeeping, and MJSH Sales Manager
as required.Interacts with guests as appropriate.
style="font-family: Arial, sans-serif;">Interacts with other departments
as required.
style="font-family: Arial, sans-serif;">DUTIES
AND RESPONSIBILITIES:
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style="font-family: Arial, sans-serif;">Promote image of the restaurant
by displaying impeccable manners, diplomacy and tact towards
guests.
Maintain constant flow of communication with and to
the team.
Greets guests upon arrival and direct and walks them to
the Steakhouse, Bar, ENO, or Patio as required.
style="font-family: Arial, sans-serif;">Answers telephone and make
reservations.
Attends to special guests'' requests.
style="font-family: Arial, sans-serif;">Communicates to his/her manager any difficulties, guest comment
and other relevant information
style="font-family: Arial, sans-serif;">Communicates politely and display courtesy
to guests.
Establishes and maintains
effective employee working
relationships
Attends
and participates in daily briefings and other meetings
as scheduled.
Attends and participates
in training sessions as scheduled.
style="font-family: Arial, sans-serif;">Check to ensure that the OpenTable
System is running properly during and before service.
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style="font-family: Arial, sans-serif;">Ensure that all menus are checked
and clean and inform manager if more menus are needed.
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style="font-family: Arial, sans-serif;">Help guests with the chair and lift
operations
Present an open menu
to each guest and a clean wine list to every table.
style="font-family: Arial, sans-serif;">Wish the guest a pleasant
meal.
Offer a parting comment
as the guest exit the Restaurant and/or bar.
style="font-family: Arial, sans-serif;">Performs duties noted on the daily tasks & cleaning
schedule
Perform other duties, tasks and special projects
as assigned.
Preforms various administrative duties including liaison between
MJSH Sales Manager and event inquiries.
style="font-family: Arial, sans-serif;">Printing; menus, door cards, and name
cards as needed.
Concierge drops and visits on regular basis.
At IHG we are committed to providing our employees with a safe,
secure and healthy workplace. It is your responsibility
to comply with all workplace health and safety requirements, including any
department specific training regarding equipment
and procedures.
Assists in maintaining the restaurant in all
areas.
Implements
the hotel and department regulations, policies and procedures including but
not limited to:
a. House Rules
and Regulation
b. Health
and Safety
c.
Grooming
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d.
Quality
e.
Service
f. Hygiene
and Cleanliness
QUALIFICATIONS:
style="font-family: Arial, sans-serif;">Essential:
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style="font-family: Arial, sans-serif;">Must be able to effectively communicate
in English in person and on the telephone
style="font-family: Arial, sans-serif;">Must have excellent customer service
skills
Must
have the ability to answer multiple telephone lines and maintain composure under
pressure
High School diploma or equivalent
style="font-family: Arial, sans-serif;">Ability to compute basic mathematical
calculations.
Ability to provide legible written
communication.
Must possess a friendly, upbeat & outgoing
personality.
Ability to stand for long periods
of time
Ability to effectively multi-task job responsibilities and/or
projects
Essential Skills:
Ability to perform job functions with attention to detail, speed
and accuracy.
Ability to prioritize, organize and follow
through.
Ability to be a clear thinker remains calm and resolves problems
using Sound judgment.
Ability to work an 8-hr shift in all types of conditions pertinent
to the job.
Ability to comprehend instructions
style="font-family: Arial, sans-serif;">Ability to work cohesively
with co-workers as part of a team.
style="font-family: Arial, sans-serif;">Ability & willingness to perform job
tasks according to established standards.
-
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vertical-align: baseline;">Must
be flexible and able to work nights, weekends, and/or holidays
as required.
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The
statements in this job description are intended to describe the essential nature
and level of work being performed. They are not intended to be ALL
responsibilities or qualifications of the job.
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sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal;
font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align:
left; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">The salary range for
this role is $25.88 to $28.04
This is the lowest to highest pay scale
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"Graphik Web", sans-serif;">
we, in good faith, believe we would pay for this role
at the time of this posting.
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box-sizing: inherit; color: rgb(0, 0, 0); font-family: "Graphik Web",
sans-serif; font-size: 16px; font-style: normal; font-variant-caps: normal;
font-variant-ligatures: normal; letter-spacing: normal; orphans: 2; text-align:
left; text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;">We may ultimately pay more
or less than the posted range, and the range may be modified in
the future.
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font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal;
font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left;
text-decoration-color: initial; text-decoration-style: initial;
text-decoration-thickness: initial; text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing: 0px;"> An employee’s pay position
within the pay range will be based on several factors, including relevant
education, qualifications, certifications, experience, skills, seniority,
geographic location, performance, shift, travel requirements, sales
or revenue-based metrics, and business or organizational
needs.
