Delivering truly memorable experiences is a complex and ever-evolving
operation. To keep things running smoothly, we’re looking for an Operations
Manager who knows how to bring the best out of people, maintain exceptional
standards and maximise financial returns.
A little taste of your day-to-day:
Every day
is different at IHG, but you’ll mostly be:
• Working
closely with your General Manager – while also occasionally acting up in their
absence
• Directing everyday activity
and assignments to enable your team to deliver exceptional guest experiences
• Establishing and implementing service recovery
guidelines in order to ensure complete guest satisfaction.
• Responding to guest complaints or concerns in a prompt
and professional manner
• Helping your General
Manager to develop, implement and monitor financial and operating plans
to safeguard guest satisfaction and promote profitability
What We need from you:
• Bachelor’s
degree, higher education qualification or equivalent in Hotel Administration /
Business Administration
• Three years of guest
service/hotel experience with at least two years in a supervisory capacity,
or an equivalent combination of education and experience
• Previous extended stay experience or experience in a hotel
of similar size and complexity preferred
• Must speak
fluent English
• Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From
a competitive salary that rewards all your hard work to a wide range of benefits
designed to help you live your best work life – including a full uniform,
impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create
inclusive teams where we celebrate difference and encourage colleagues to bring
their whole selves to work. IHG Hotels & Resorts provides equal employment
opportunities to applicants and employees without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, protected
veteran status, or disability. We promote a culture of trust, support,
and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room
they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing
framework, we
are committed to supporting wellbeing in your health, lifestyle,
and workplace.
So, join us and you’ll
become part of our ever-growing global family.
