In-Room Dining Server - Regent Santa Monica Beach

About Us:

Regent Santa Monica Beach, part of IHG
Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era
of indulgence offering 167 opulent guest rooms and suites. Introduced at
a generous 720 square feet, rooms feature spa-like and luxurious bathrooms
complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD
products, alongside thoughtful mementos through distinct Regent
hallmarks. 

Poised along a coveted coastline overlooking the Pacific
Ocean, the resort celebrates the allure of unexpected harmony through contrasts,
delivering inspired stays with a seamless blend of timeless elegance and modern
luxury. Regent Santa Monica Beach is home to four dining destinations, each
offering unique epicurean discoveries. Orla and Orla Bar by James Beard
Award-winning chef Michael Mina brings the peerless charm and boundless flavor
of the Mediterranean to Southern California, while the poolside Azure Bar
presents elevated poolside dining and creative cocktails. Sweet July Café debuts
in collaboration with Ayesha Curry with exclusive menu items and a curated
selection of beloved coffee and tea beverages.

The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa,
outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness
Center. The opening of Regent Santa Monica Beach marks a historic return of
the brand to Los Angeles and represents the Americas flagship. For more
information visit RegentSantaMonicaBeach.com. 

Job
Summary:

As In-Room Dining Server at Regent Santa Monica Beach,
you will be responsible for providing exceptional guest service by maintaining
dining areas in guest rooms, ensuring cleanliness and organization, retrieving
trays and tables in a timely manner, and ensuring a seamless dining experience
for resort guests. The In-Room Dining Server plays a crucial role in delivering
exceptional in-room dining experiences, requiring attention to detail, excellent
customer service skills, and the ability to work efficiently in a fast-paced
environment.

A little bit about your day:

Reporting
to the In-Room Dining Manager, every day is different, but you
will mostly:

• Promote Regent’s service philosophy and style through
  our people attributes. 
• Maintain impeccable personal grooming
  standards to uphold the professional and property style of
  the resort.
• Room Setup: Prepare and set up dining trays, linens,
  utensils, and condiments in accordance with the resort's service
  standards. 
• Guest Interaction: Greet guests courteously, take
  orders, and provide menu recommendations. Maintain a friendly and professional
  demeanor.
• Table Service: Deliver food and beverages to guest rooms
  efficiently and accurately, ensuring orders are complete and properly
  presented. 
• Table Clearing: Clear tables promptly, removing used
  dishes, glassware, and silverware, and reset tables for the next course
  or meal. 
• Sanitation: Maintain a clean and hygienic environment
  by regularly sanitizing and cleaning dining areas
  and equipment. 
• Communication: Collaborate with kitchen and service
  staff to coordinate food delivery and address guest requests
  promptly.
• Stock Management: Monitor and replenish room service supplies,
  such as linens, condiments, and utensils, to ensure uninterrupted
  service. 
• Billing and Payments: Accurately record guest orders
  and communicate them to the billing department, if necessary, to facilitate
  check-out procedures
• Problem Resolution: Address guest complaints
  or concerns professionally and escalate issues to superiors when
  necessary. 
• Menu Knowledge: Stay informed about the menu items,
  specials, and allergens to assist guests with their choices and accommodate
  dietary restrictions. 
• Safety Compliance: Adhere to health
  and safety regulations, including food handling and sanitation
  guidelines. 
• Teamwork: Collaborate with fellow colleagues,
  including servers and kitchen staff, to ensure a seamless dining experience
  for guests.
• Hospitality: Maintain a high level of professionalism
  and guest-centric service, striving to exceed guest
  expectations. 
• Clean-Up: Assist in the end-of-service clean-up,
  including clearing tables, disposing of waste, and returning equipment to its
  designated storage areas.

What We need
from you:

• Communication and interpersonal skills are used
  frequently when interacting with guests, cooks, and managers.
• Alcohol
  awareness certification and/or food service permit or valid
  health/food handler card as required by local or state government
  agency.
• Ability to read and write when taking orders and/or completing
  paperwork. 
• Basic math skills are frequently used when handling
  cash and credit.
• Handling food objects, products
  and utensils.
• Ability to work in a fast-paced
  environment.
• Carrying or lifting items weighing up to 50
  pounds.
• Ability to stand, stoop, bend, kneel
  repetitively.
• Flexible schedule, able to work evenings, weekends,
  and holidays.

What you can expect
from us: 

The hourly pay range for this role
is $16.90, plus tips.

This range is only applicable for jobs to be performed at Regent
Santa Monica Beach. This is the lowest to highest pay scale we in good
faith believe we would pay for this role at the time of this posting.
We may ultimately pay more or less than the posted range, and the range
may be modified in the future. A colleague’s pay position within the pay range
will be based on several factors including, but limited to, relevant education,
qualifications, certifications, experience, skills, seniority, geographic
location, performance, shift, travel requirements, sales or revenue-based
metrics, and business or organizational needs.

Note: No amount of pay
is considered to be wages or compensation until such amount is earned, vested,
and determinable. The amount and availability of any bonus, commission, or any
other form of compensation that are allocable to a particular employee remains
in the Company's sole discretion unless and until paid and may be modified
at the Company’s sole discretion, consistent with the law.

IHG is an equal
opportunity employer: Minorities / Females / Veterans / Disabled.