Sales
Manager
style="font-size: 11pt; line-height: 115%;">Welcome to the Kimpton Naluria Kuala
Lumpur family.
Now that you are part of our family, let’
style="font-size: 11pt; line-height: 115%;">s explain the role you
will play.
style="font-size: 11pt; line-height: 115%;">Our mission is to be the best loved
Boutique Hotel & Restaurant Company so regardless of position we look
for individuals to join our family who are
style="font-size: 11pt; line-height: 115%;">passionate about providing genuine
heartfelt care to our guests,
style="font-size: 11pt; line-height: 115%;">colleagues, owners
and communities.
WHAT WILL I ACTUALLY BE DOING?
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baseline;">
Our hotel is only as good as the people it employs; that’s why we picked
you. You’re passionate, focused and driven about making every guest’s experience
‘ridiculously personal’, making their stay unforgettable, in all the right
ways.
You've proven you are driven, tenacious and have a track record
of achieving targets. You can succeed in a fast-paced, guest-focused, no two
days the same environment, and we will offer you plenty of opportunities to find
your niche and grow. You’ve told us your strengths are in planning and coming up
with ‘out of the box’ ideas, which are key to clinching any
sale.
You’ll be working with a friendly, motivated team and ensure you provide
genuine heartfelt care to our guests and are driven to achieve
targets.
Regarding the role, it’s as the job title says really, you will
be selling our hotel in all the right markets, at the right time, to the right
people.
You will need to use your great communication skills
and build strong relationships with our client base and continually build
this base through our sales and marketing strategy.
style="margin: 0cm -5.65pt 0cm 0cm; text-align: justify;">
style="margin: 0cm -5.65pt 0cm 0cm; text-align: justify;">
lang="EN-US" style="font-size: 11pt; line-height: 115%;">It’s a physical role
and although there are the usual meetings and briefings, and of course emails
to check, you will be on your feet most of the day out and about in
the community and beyond meeting with current and future clients, as well
as chatting with our guests and your team, so fitness will be key for
you, although reasonable adjustments will be made where
we can.
Your day-to-day: Other duties may
be assigned as needed.
Responsibilities include but are not limited to
the following:
style="color: black; font-family: "Avenir Next LT Pro",
sans-serif;">Implement sales and marketing plans to achieve revenue
goals.
-
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Optimize a list of accounts that you manage and are accountable
for. -
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Continually reinforce sales presentations and come up with new
and exciting ways to deliver messages.
class="ortl-align-justify">
style="font-size: 11pt; line-height: 115%;">Develop positive working
relationships with existing customers for repeat
business.
-
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Explore new business opportunities with potential
customers. -
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Represent the Hotel in OwnCo meetings should the opportunity
arise. -
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Negotiate with customers based on the established company
guidelines. -
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Ensure quality services and operations by building trustful and positive
relationships with customers and co-workers.
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style="font-size: 11pt; line-height: 115%;">Be involved in the budget process
and any strategy documents.
class="ortl-align-justify">
style="font-size: 11pt; line-height: 115%;">Maintain accurate and complete sales
operational and transaction records.
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style="font-size: 11pt; line-height: 115%;">Answer customer queries in accurate
and timely manner.
-
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Prioritize sales tasks based on revenue goals
and deadlines. -
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Develop strong customer relationships to widen customer base
and marketing opportunities.
class="ortl-align-justify">
style="font-size: 11pt; line-height: 115%;">Maintain company databases
and maintain confidentiality in line with IHG standards
and procedures.
-
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Interact with customers to get feedback on products and services
offered -
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Required to work nights, weekends and/or holidays, in line with business
needs -
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Effectively manage all aspects of the department’s operation to ensure
that the services of the Department are delivered to guests or internal
customers with the aim of exceeding guest expectations and in accordance
with IHG’s standards and procedures.
class="ortl-align-justify">
style="font-size: 11pt; line-height: 115%;">Set goals and targets
for subordinates, their growth is your growth, help them achieve their targets
to fully achieve yours.
-
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Align management style, working practices and conduct with Kimpton values
and standards. To comply with IHG’s Code of Conduct at all times. Lead
by example. -
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Take responsibility for the co-ordination and monitoring of all sales
related business, from initial booking where possible through to complete
handover. -
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">May be required to travel for trade show and exhibitions, sales calls
and sales missions, maintaining professionalism while representing the company
at all times. -
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Perform site inspections, and be well versed in Kimpton brand standards,
as part of the selling style and work with key
differentiators. -
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Arrange group/VIP check-ins in liaison with Front Office Manager
and Reservations (Group) GSA.
class="ortl-align-justify">
style="font-size: 11pt; line-height: 115%;">Make sure all back of house billing
facilities are accurately delivered to finance
department.
-
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Attend weekly Department Head meetings, and monthly Sales Meetings
and other Management meetings as required.
class="ortl-align-justify">
style="font-size: 11pt; line-height: 115%;">Set budgets and prepare forecasts
for the department after analyzing business in diary and expected pick-up.
Be able to explain surplus and shortfalls against budget; highlight wins
and explain/learn from losses.
class="ortl-align-justify">
style="font-size: 11pt; line-height: 115%;">Implement/suggest corrective
measures in the instance of unsatisfactory guest comments and/or work
practices.
-
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Be actively involved and support Hotel training programs, performance
management and development of the Events Team.
class="ortl-align-justify">
style="font-size: 11pt; line-height: 115%;">Be aware of cyclical events and
be pro-active in planning.
class="ortl-align-justify">
style="font-size: 11pt; line-height: 115%;">Analyze and respond to guest
feedback, guest satisfaction and employee satisfaction information; and give
a positive commitment to continuous improvement of product
and performance.
-
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Responsible for the day-to-day management of associates working in
the Department -
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Apply Kimpton culture by demonstrating the standards at all times
to guests and fellow associates.
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style="font-size: 11pt; line-height: 115%;">Undertake additional duties
as requested by the Director of Sales + Marketing.
class="ortl-align-justify">
style="font-size: 11pt; line-height: 115%;">Personally ensure compliance
with all relevant Workplace Health & Safety and Occupational Health &
Safety legislation, and related Kimpton Naluria Kuala Lumpur and IHG
Policies.
-
style="margin-bottom: 0cm; margin-right: -5.65pt; margin-top: 0cm; text-align:
justify;">Take control your future and manage upwards to achieve your personal
goals.
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lang="EN-GB" style="font-size: 11pt; line-height: 115%;">WHAT WE’RE LOOKING
FOR
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lang="EN-US" style="font-size: 11pt; line-height: 115%;">We are seeking
a focused and results-driven Sales Manager with a passion for luxury
hospitality. The ideal candidate brings a distinctive personality, strong
integrity, and creative thinking, combined with the drive to continuously
improve performance, relationships, and guest experiences.
style="margin-bottom: 0cm; text-align: justify;">
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lang="EN-GB" style="font-size: 11pt; line-height: 115%;">WHAT WE NEED
FROM YOU
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style="font-size: 11pt; line-height: 115%;">Proven sales experience within
luxury hotels or high-end hospitality brands
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Deep understanding of luxury clientele, premium corporate,
leisure, and MICE segments
Exceptional
ability to build and maintain long-term, high-value client
relationships
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style="font-size: 11pt; line-height: 115%;">Strong commercial acumen with
a consistent record of revenue growth
Polished
communicator and confident negotiator who represents the brand with elegance
and credibility
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style="font-size: 11pt; line-height: 115%;">Fluency in English required;
additional languages are a distinct advantage
