Public Area
Supervisor
style="font-size: 11pt; line-height: 115%;">Welcome to the Kimpton Naluria Kuala
Lumpur family.
Now that you are part of our family, let’
style="font-size: 11pt; line-height: 115%;">s explain the role you
will play.
style="font-size: 11pt; line-height: 115%;">Our mission is to be the best loved
Boutique Hotel & Restaurant Company so regardless of position we look
for individuals to join our family who are
style="font-size: 11pt; line-height: 115%;">passionate about providing genuine
heartfelt care to our guests,
style="font-size: 11pt; line-height: 115%;">colleagues, owners
and communities.
WHAT WILL I ACTUALLY BE DOING?
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baseline;">
Our hotel is only as good as the people it employs; that’s
why we picked you. You’re efficient, meticulous by nature, passionate, focused
and driven about making every guest’s experience ‘ridiculously personal’, making
their stay unforgettable, in all the right ways. You are just a perfect fit
for us in this role.
style="color: black; font-family: "Avenir Next LT Pro",
sans-serif;">You've proven you can succeed in a fast-paced, guest-focused, no two days
the same environment, and we will offer you plenty of opportunities to find your
niche and grow.
style="color: black; font-family: "Avenir Next LT Pro",
sans-serif;">You’ll be working with a friendly, motivated team who you will recruit
and lead with your distinctive style and work with them to develop their full
potential and ensure everyone provides genuine heartfelt care to our
guests.
style="font-size: 11pt; line-height: 115%;">Regarding the role, it’s as the job
title says really, you are responsible for keeping our ‘house’ clean and tidy.
You are responsibility for the whole team that ensure the ultimate comfort
for our guests.
style="color: black; font-family: "Avenir Next LT Pro",
sans-serif;">You
will need to use your great communication skills and build strong relationships
with the other teams to ensure our guests stay is seamless
and effortless.
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justify;">
Your day-to-day: Other duties may be assigned
as needed.
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justify;">
Responsibilities include but are not limited to
the following:
class="ortl-align-justify">To check public areas,
F&B outlet, offices, toilets, locker and car parks and make sure all area
is clean and tidy
-
style="margin-bottom: 0cm; margin-top: 0cm; text-align: justify;">
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lang="EN-US" style="font-size: 11pt;">To coordinate with F&B and all
kitchens to make sure that all kinds of pest are under
control. -
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lang="EN-US" style="font-size: 11pt;">To report and follow up on repair
and maintenance. -
style="margin-bottom: 0cm; margin-top: 0cm; text-align: justify;">
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lang="EN-US" style="font-size: 11pt;">To document all incidents
in logbook. -
style="margin-bottom: 0cm; margin-top: 0cm; text-align: justify;">
style="font-family: "Avenir Next LT Pro", sans-serif;">
lang="EN-US" style="font-size: 11pt;">To ensure function rooms and toilets
are clean before function start.
class="ortl-align-justify">To attend to guest
requests and complaints.
-
style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top:
0cm; text-align: justify;">To ensure
the cleanliness of public areas are maintained, ensuring maximum guest
satisfaction and adhering to standard required by our
hotel. -
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lang="EN-US" style="font-size: 11pt;">To report for duty punctually wearing
the correct uniform and name badge at all times.
class="ortl-align-justify">To provide a courteous
and professional service all times.
class="ortl-align-justify">To maintain good
working relationships with your colleagues, and all other
departments.
-
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lang="EN-US" style="font-size: 11pt;">To have a complete understanding of
and adhere to the hotel’s policy relating to fire, hygiene, health
and safety. -
style="margin-bottom: 0cm; text-align: justify;">
style="font-size: 11pt;">To report on adverse guest comments as and when
required -
style="margin-bottom: 0cm; text-align: justify;">
style="font-size: 11pt;">To report and handover lost and found items
to coordinator/security/Duty Manager
class="ortl-align-justify">To report and record
Lost and Damaged items of section, machineries etc
class="ortl-align-justify">To log daily events
in logbook and follow up on previous information reported by other Team leaders
daily.
-
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style="font-size: 11pt;">To prepare duty rosters of public area
attendants. -
style="margin-bottom: 0cm; text-align: justify;">
style="font-size: 11pt;">To make requisition of chemicals and tools supplies
base on inventory -
style="line-height: normal; text-align: justify;">
style="font-size: 11pt;">Have a good relationship with all
colleagues. -
style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top:
0cm; text-align: justify;">Be
understanding, supportive, encouraging and helpful to all
name="OLE_LINK2"> -
style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top:
0cm; text-align: justify;">Ensure
wherever possible that employees are provided with a work place free
of discrimination, harassment and victimization.
class="ortl-align-justify">
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lang="EN-US" style="font-size: 11pt;">Treat complaints of harassment
and discrimination promptly and confidentially.
class="ortl-align-justify">
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lang="EN-US" style="font-size: 11pt;">Treat customers and colleagues from all
cultural groups with respect and sensitivity.
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lang="EN-US" style="font-size: 11pt;">Identify and deal with issues which
may cause cross cultural conflict or misunderstanding.
class="ortl-align-justify">Greets and is courteous
to all guests, uses eye contact and always offers
assistance.
-
style="margin-bottom: 0cm; text-align: justify;">
style="font-size: 11pt;">To carry out any other reasonable duties
and responsibilities assigned.
class="ortl-align-justify">To perform secondary
duties as assigned by Executive Housekeeper and Assistant Executive
Housekeeper.
-
style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top:
0cm; text-align: justify;">All
ambassadors are required to comply with every reasonable request from their
hierarchical supervisor(s) within an amount of time that it takes to comply
under normal circumstances.
class="ortl-align-justify">
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lang="EN-US" style="font-size: 11pt;">To handle other tasks that are assigned
to other duties in the hotel as and when required by business
levels.
To
schedule shifts and allocate tasks to ensure proper coverage during peak
hours.
-
style="line-height: normal; margin-bottom: 0cm; margin-right: 0cm; margin-top:
0cm; text-align: justify;">To highlight
any follow up to immediate supervisor.
class="ortl-align-justify">
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lang="EN-US" style="font-size: 11pt;">To ensure lobby, common areas, public
spaces and assigned areas are ready before the start of
the day.
lang="EN-US" style="font-size: 11pt; line-height: 115%;">It
style="color: black; font-family: "Angsana New", serif;">
lang="TH" style="font-size: 11pt; line-height: 115%;">’
style="color: black; font-family: "Avenir Next LT Pro",
sans-serif;">s
a physical role and although there are the usual meetings, briefings and
of course emails to check, you will be on your feet most of the day out
and about chatting with your guests and your team, so fitness will be key
for you, although reasonable adjustments will be made where
we can. We would love it if you were multi
style="color: black; font-family: "Angsana New", serif;">
lang="TH" style="font-size: 11pt; line-height: 115%;">-
style="color: black; font-family: "Avenir Next LT Pro",
sans-serif;">lingual, but it’
style="font-size: 11pt; line-height: 115%;">s not essential
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lang="TH" style="font-size: 11pt; line-height: 115%;">.
style="font-size: 9pt; line-height: 115%;">
style="margin: 0cm -5.65pt 0cm 0cm; text-align: justify; vertical-align:
baseline;">
style="color: rgb(119, 32, 109); font-family: "Avenir Next LT Pro",
sans-serif;">WHAT
WE’RE LOOKING FOR
style="color: black; font-family: "Avenir Next LT Pro",
sans-serif;">A
focused and motivated Public Area Supervisor who brings passion, integrity,
and a strong sense of individuality to the role. Person that demonstrates
creativity, leadership, and a continuous drive for improvement in maintaining
the highest standards of cleanliness, hygiene, and presentation in all public
spaces of the hotel to ensure exceptional guest experiences
lang="EN-GB" style="font-size: 11pt; line-height:
115%;">.
style="color: rgb(119, 32, 109); font-family: "Avenir Next LT Pro",
sans-serif;">WHAT
WE NEED FROM YOU
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lang="EN-US" style="font-size: 11pt; line-height: 115%;">Diploma or certificate
in hospitality management or a related field is preferred.
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style="margin-bottom: 0cm; text-align: justify;">
style="font-size: 11pt; line-height: 115%;">Minimum 2 years of experience
in housekeeping, with at least 1 year in a supervisory role, preferably in
a hotel or luxury setting.
Proficiency in using housekeeping software and Property Management
Systems (PMS), such as Opera or HotSOS, to monitor and update public area
status.
