Bellman
Negotiable
Experience
3-5 years
Job Type
Full Time
Location
Malaysia, Kuala Lumpur
Bellman
Naluria Kuala Lumpur family.
style="font-size: 11pt; line-height: 115%;">Now that you are part of our family,
let’s explain the role you will play
Our mission is to be the best loved Boutique Hotel & Restaurant
Company so regardless of position we look for individuals to join our family
who are passionate about providing genuine heartfelt care for our
guests, colleagues, owners and communities
style="font-size: 11pt; line-height: 115%;">WHAT WILL I ACTUALLY
BE DOING?
style="font-size: 11pt; line-height: 115%;">You have already told us that
you are driven and detailed by nature and that you love everything to be just
right, which means you will feel perfectly at home in
this team.
style="font-size: 11pt; line-height: 115%;">Regarding the role, it’s as the job
title says really, embodies our bold, passionate, and innovative spirit,
ensuring the front office team deliver exceptional, guest-centric service.
This role ensures seamless daily operations, fosters a culture of warmth
and inclusiveness, and upholds Kimpton’s commitment to creating unique, tailored
experiences for every guest.
style="font-size: 11pt; line-height: 115%;">Part of the role is physical,
and you will be on your feet some of the day, so fitness will be key for
you, although reasonable adjustments will be made where we can. There’s a lot
of people around in the hotel, so you will need to be able to communicate well
with everyone. We would love it if you were multi-lingual, but it’s
not essential.
style="font-size: 11pt; line-height: 115%;">You will be the first point
of contact for guests upon arrival, ensuring a warm welcome and seamless
experience. This role is pivotal in creating a positive first impression
by assisting with luggage, providing property and local area information,
and delivering exceptional customer service throughout the guest’s
stay.
Guest Services
style="font-size: 11pt; line-height: 115%;">Greet guests warmly
and professionally upon arrival and departure, offer assistance with luggage
and personal items.
Escort guests to their rooms, explaining room features, hotel amenities,
and safety procedures. Provide information about local attractions, dining,
transportation, and events to enhance the guest experience. Assist with special
requests, such as arranging taxis, valet parking, or delivering items to rooms
(e.g., packages, messages, or amenities).
Safely transport, store, and retrieve guest luggage during
check-in/check-out. Tag and track stored luggage to prevent loss
or misplacement. Assist with group arrivals/departures, coordinating luggage
logistics for efficiency.
Lobby and Public Area
Maintenance
Ensure the lobby, entrance, and bell desk areas are clean, organized,
and welcoming.
Monitor and report maintenance issues or safety hazards (e.g., broken equipment,
spills).
Team Coordination
style="font-size: 11pt; line-height: 115%;">A focused individual with passion,
personality, individuality, integrity, creativity, drive for continuous
improvement and delivering outstanding guest
service. Someone who has worked 2+ years in bell/valet operations,
(luxury hotels preferred). Flexibility to work shifts, including nights,
weekends, and holidays.
sans-serif;">Has
exceptional communication (English fluency; additional languages a plus).
Proficiency in hotel PMS (e.g., Opera, Fidelio). Valid driver’s license
(for valet supervision). Ability to lift 20kg, stand for extended periods,
and work outdoors in varying weather.
style="font-size: 11pt; line-height: 115%;">Diploma /higher education
qualification/equivalent in Hospitality specialisation or related
field.
of experience in a hospitality with direct supervisory experience, or
an equivalent combination of education and work experience in similar
role.
style="font-size: 11pt; line-height: 115%;">Must speak local language. Other
languages preferred.
