Reservations Agent

Your day
to day 

• Maintain professional grooming, follow hotel policy
  and brand standard 
• Look smart – wear your uniform
  with pride 
• May assist with other duties as assigned
  by management 
• Other ad-hoc duties – unexpected moments when
  we have to pull together to get a task done

Guest
Experience

• Maintain
  a high level of product and service knowledge about all IHG Hotels in your
  region
• Record and process reservations made by phone/ fax/
  email
• Accept and follow up wait list reservations
• Process new
  reservations, amendments such as extensions, early departures, etc.,
  or cancellations as per guest requests via multi channels
• Promptly
  handle guest requests and coordinate with related departments to get things
  done
• Ensure individual/ company/ travel agent/ source/ group profiles
  are well updated
• Maintain knowledge of special rates/ offers/
  promotions
• Be a friendly face and helping hand to our
  guests

Responsible Business