Reservations Supervisor

Negotiable

Experience

Unlimited

Job Type

Full Time

Location

Thailand, Nan

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Job Description

Your day
to day

People

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Direct/Manage everyday activity, plan
and assign work ensuring you always have the right staffing
numbers.

Develop your team and improve their performance through
coaching and feedback, and create performance and development goals
for colleagues.

Train colleagues to make sure they deliver
with compliance and to the standards we expect.

Drive a great
working environment for teams to thrive - linking up departments to create sense
of one team.

Recommend or initiate any HR-related actions where
needed.

In the absence of the Reservations Manager, conduct shift
briefings to ensure hotel activities and operational requirements
are known.

Supervise and monitor Reservations team, ensure
the team follows grooming standard and hotel policy.

Works
with superior on manpower planning and management needs.

Works
with superior in the preparation and management of the Department’s
budget.

Financial

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Support the Reservations Manager in budget
tracking and departmental goal execution.

Promote the Hotel’s (and
IHG generally) products and services.

Sell the InterContinental Hotels
Group products and services using up-selling and suggestive selling
techniques.

Support execution of approved action plans to increase
reservation sales.

Manage “no show” reservations and cancellations
by investigation, recording and following up penalty
charge.

Review group bookings and ensure room rates and billing
instructions match contracts, manage room inventory on business
blocks.

Attend groups meeting with Sales and Operation
teams.

Manage allotments for Wholesales FIT.

Prepare
reports as requested (eg. Commission, Reward Nights Reimbursement, Miscellaneous
reports, etc.).

Monitor upselling target and encourage team
to yield more revenue.

Guest
Experience

Maintain
a high level of product and service knowledge about all IHG Hotels in your
region. Promote the Hotel’s (and IHG generally) products
and services.
Accept and follow up wait list
reservations.
Develop and maintain a regular pattern of sales
calls.
Record and process reservations made by phone/fax/email.
Monitor extranets of OTAs and TAs. Maintain knowledge of special rates/ offers/
promotions.
Ensure arrivals/ VIP bookings must be checked
carefully and well prepared prior to check
in.

Responsible Business

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Be responsible in keeping our property safe
and secure, to participate in any hotel activity related to Fire Life
safety.

Other ad-hoc duties – unexpected moments when we have
to pull together to get a task done