style="font-size: 11pt;">Marking IHG Hotels & Resorts’ highly anticipated
return to Sarawak, voco
Kuching
style="font-size: 11pt;">debuts as the first voco hotel in Malaysia, bringing
a bold, thoughtful, and charming premium experience to the "City of Cats."
Scheduled to open in 2026 as part of a vibrant 12-storey mixed-use development,
this 321-room property is strategically located just five minutes from Kuching
International Airport and 15 minutes from the city center. Designed to stand out
with its "come on in" philosophy, voco Kuching will feature a swimming pool,
diverse dining options, and extensive MICE facilities including a 1,300-capacity
ballroom, making it the ideal base for guests exploring Sarawak’s rich
biodiversity and cultural heritage.
What’s
the job?
Responsible for ensuring that the hotel computer system(s) are installed
and operating properly, that system security measures are in place, that
the computer hardware is well maintained, that the system(s) are utilized
to their maximum potential, and that new systems are installed to improve hotel
efficiency and profitability, and adhere to hotel and IHG standards
and guidelines.
Your day-to-day
- Manages and monitors the operation of all computer hardware, ensures all
systems are working and installed properly, and serves as the primary contact
for servicing the computer hardware
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style="font-family: Calibri;">Ensures that all
systems are covered by the proper maintenance contracts and that preventive
maintenance is performed as required
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style="font-family: Calibri;">Continually keeps
informed of IHG-approved systems and technology that may contribute to improve
hotel efficiency, including, but not limited to:
type="circle" style="direction: ltr; list-style-type: circle; margin-bottom:
0in; margin-top: 0in; unicode-bidi: embed;">- Computer Hardware systems and devices
including PC LAN technology.
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and utility systems - Front Office and Accounts Receivable
Property Management Systems - Interfaces to and from Front Office
Property Management Systems and other Systems
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Accounting Systems - PC and LAN based Office Automation
products. -
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Scanner software and communication tools
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Rewards / Six Continents Club / Frequent Flyer Corporate databases / Opera Cloud
/ all other systems implemented in the hotel
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Systems -
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Voicemail -
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systems -
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Management Systems - Electronic Door Locking Computer
System -
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and Firewalls
Provide a monthly written progress
report to the Director/Manager of Finance and Business Support, with copies
to department heads Maintain an up-to-date list of all
computer hardware Manages the configuration reports, job
control languages, program files and data files on the computer system(s)
to ensure maximum operating efficiency
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Monitors
the performance of the software and maintains a log book of performance report
eg; through systems measurement facility/utility, error and integrity check
reports, system malfunction and solutions
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Installs and tests
corporate approved program changes to the hotel computer
system(s)
style="font-size: 11pt;">Investigates and reports software problems to
the vendor, or to the Regional, Area or Corporate Office whilst reporting to
the Director/Manager of Finance and Business Support and General
Manager
style="font-size: 11pt;">Understand all standard and IHG customized features
and functions of the Hotel front office system, point of sale system, and call
accounting system, including, but not limited to system security, system
reports, manager functions, system utilities and user
functions
style="font-size: 11pt;">Responsible for designating selected individuals
for each IHG approved system that he/she will train so that these individual
can train the users Trains the selected hotel colleague
to take on the major responsibilities during his/her
absence
style="font-size: 11pt;">Establishes documents, test and communicates
appropriate disaster recovery emergency procedures to follow when the hotel
computer system(s) are inoperable
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Ensures that all
computer media saves and back-ups are completed, documented and stored per IHG
specifications Maintains uncompromising data
and physical security standards
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Controls
the key/lock for computer room and ensures that the computer room fire
protection, temperature control, and power requirements meet the IHG security
specification as described in the IHG security
system
style="font-size: 11pt;">Administer all user ID’s, passwords, and the most
sensitive system utilities, secures all touchy resources and critical
libraries
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and Business Support, administer all back office user ID’s, passwords, security
parameters and the most sensitive utility
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Maintains technical
and user documentation, systems reports, newsletters and announcements in
a neat, orderly and secure fashion
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Completes
and distributes activity reports, program trouble reports, and enhancement
list
style="font-size: 11pt;">Keeps informed of the latest, updated, changes,
enhancement, and development in the hotel computer field by subscribing
to periodicals and attending seminars, workshops or conferences held by IHG,
computer companies or vendors Performs special project/other duties
as assigned by the Management, include but not limited to serve as a back-up
in performing Financial Reporting to corporate office during the absence
of Director/Manager of Finance and Business Support
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Performs basic
changes to programs control languages using screen edit utilities, operating
control languages statements and screen design aids
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Conduct
“Self-Audit” of systems, security and emergency procedures according to
the Hotel and Financial System Security Manuals and materials supplied by
the Regional Manager of IT Ensuring the hotel is complying
with CSA at all times and deviations should be highlighted to
the Director/Manager of Finance and Business Support
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Follows-up on all
outstanding points from the latest EDP audit of his/her
hotel
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computer-related outside vendors
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Informs department
heads when new features or changes to the system affect their
department
style="font-size: 11pt;">Notifies department heads on current computer related
issues, new releases, MIS trends, viruses etc.
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Coordinates
purchase of program applications or enhancements to meet specific hotel needs
only if these applications are not covered by existing standards prescribed
by the corporate office Works with Superior on manpower
planning and management needs Works with Superior in the preparation
and management of department’s budget.
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Responsible
Business
Other ad-hoc duties – unexpected moments when we have to pull together
to get a task done; Manager on Duty functions
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What We Need
From You?
Required Skills:
- Demonstrated ability to interact with customers, employees and third
parties that reflects highly on the hotel, the brand and
the Company -
style="font-size: 11pt;">Working knowledge of local area networks and Microsoft
Windows -
style="font-size: 11pt;">Problem solving, reasoning, motivating, organizational
and training abilities - Good writing and communication
skills
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology or related
field
Experience:
- 3
years related experience or an equivalent combination of education
and work-related experience
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How do
I deliver this?
We genuinely care about people and we show this through living out
our promise of True Hospitality each and every day. It’s what connects every
colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality
in their own way, and at the heart of it all are specific, core service
skills.
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style="font-family: Calibri;">True Attitude:
being caring, wanting to make a positive difference, and building genuine
connections with guests - True Confidence: having the knowledge
and skills to perform your role, and giving guests the confidence that they
can trust you, to help and support them during their
stay -
style="font-size: 11pt;">True Listening: focusing on what your guest is saying,
picking up on body language that is often overlooked, and understanding what
the guest wants and needs - True Responsiveness: is about providing
guests with what they need, and doing so in a timely and caring
manner
There’s so much more to the job than we can capture here. It’s
simply about creating great experiences, doing the right thing and understanding
people. The statements in this job description are intended to represent the key
duties and level of work being performed. They are not intended to be ALL
responsibilities or qualifications of the job.
